one of our party cant go - holiday is fully paid but still having to pay more again?!

lizzy85

Just don't tell them the person cant go and just enjoy the double room.

stephb34

What travel agent have you booked with? Is it an online dynamic package one? Just do a no show at airport and on checking in at hotel just tell them they're ill if reception asks and they couldn't make it.

leylandsunaddict

Savagirl wrote: »

The booking is for 2 separate rooms with 4 individuals.
The full total has been paid ie each person has paid their £360.
In one room there will now only be one person but the full amount of £720 has been paid for that room.
The TA then wants to keep that amount but charge an extra £108 to each of the 3 remaining.
That to me isnt about a single room supplement as the full room cost has already been paid.
I really just dont understand the reasoning behind it.

If they can actually do this then a no show on the day will be the way to go.;)

You pay a per person cost based on the number sharing a room. If it's based on 2 sharing and one cancels the remaining passenger will incur a single supplement. The person that is cancelling then may receive a partial refund, but it depends on how close to departure the cancellation is done. As it is costed per person, that fact that the one person loses 100% of the cost is irrelevant. The TA isn't keeping anything. They are just informing you of the cost of the cancellation for whichever tour operator you're booked with.

It will all be in the terms and conditions the lead passenger agreed to when booking.

blindman

leylandsunaddict wrote: »

You pay a per person cost based on the number sharing a room. If it's based on 2 sharing and one cancels the remaining passenger will incur a single supplement. The person that is cancelling then may receive a partial refund, but it depends on how close to departure the cancellation is done. As it is costed per person, that fact that the one person loses 100% of the cost is irrelevant. The TA isn't keeping anything. They are just informing you of the cost of the cancellation for whichever tour operator you're booked with.

It will all be in the terms and conditions the lead passenger agreed to when booking.

What a load of tosh.


The total cost has been paid already so UNLESS the cancelled person WILL get a refund (?) there is NO single supplement to pay.


Either way, do not tell them as others have suggested.


Another classic example of why you should DIY and avoid TA's at all costs.

duchy

If your husband is the person who signed the booking form but the person not going is someone else then the simplest thing is to leave it as is - and if asked (which probably won't happen) Mr No-show is on his way but has been delayed. No-one will care so long as he isn't checked in for the flight.

(If of course mr No-show is best mates with the travel agent then maybe they are trying to get his money back for him)

leylandsunaddict

blindman wrote: »

What a load of tosh.


The total cost has been paid already so UNLESS the cancelled person WILL get a refund (?) there is NO single supplement to pay.


Either way, do not tell them as others have suggested.


Another classic example of why you should DIY and avoid TA's at all costs.

Well obviously all your years in travel have you left better informed than mine!

Some people really don't have a clue how part cancellations are dealt with by tour operators. It's a per person price. If one person cancels whether they get a refund or not has nothing to do with it. As far as costings go that person is out of the equation once cancelled. It's like they were never booked in the first place. The booking is repriced based on the new numbers.

I'd suggest you check out terms and conditions of Virgin Holidays, Thomson, Thomas Cook, Jet2Holidays.

Pollycat

leylandsunaddict wrote: »

Well obviously all your years in travel have you left better informed than mine!

Some people really don't have a clue how part cancellations are dealt with by tour operators. It's a per person price. If one person cancels whether they get a refund or not has nothing to do with it. As far as costings go that person is out of the equation once cancelled. It's like they were never booked in the first place. The booking is repriced based on the new numbers.

I'd suggest you check out terms and conditions of Virgin Holidays, Thomson, Thomas Cook, Jet2Holidays.

LSA, 'knowing' you from another forum, I don't doubt that you're right but I don't think it's a very fair way to do things.
Or am I looking at it the wrong way?

leylandsunaddict

Pollycat wrote: »

LSA, 'knowing' you from another forum, I don't doubt that you're right but I don't think it's a very fair way to do things.
Or am I looking at it the wrong way?

I'm not saying it is fair Pollycat, just that's how it works if you do a part cancellation through most tour operators.

Savagirl

leylandsunaddict wrote: »

You pay a per person cost based on the number sharing a room. If it's based on 2 sharing and one cancels the remaining passenger will incur a single supplement. The person that is cancelling then may receive a partial refund, but it depends on how close to departure the cancellation is done. As it is costed per person, that fact that the one person loses 100% of the cost is irrelevant. The TA isn't keeping anything. They are just informing you of the cost of the cancellation for whichever tour operator you're booked with.

It will all be in the terms and conditions the lead passenger agreed to when booking.

Thanks for your input.
It will certainly be a case of no show for this.
I was just shocked at the fact they wanted to do this.
The double room is fully paid for so surely that would cover any single supplement?
How can it be justified to charge again?
He has also been through all the booking docs and cant find a list of Ts&Cs.
BTW its through Hays Travel

Savagirl

The terms and conditions copied from Hays website:

If you cancel or amend your booking the supplier may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements). We may collect this on their behalf and you also must pay us any applicable administration charges.

So who then is the supplier? the hotel? Its not through a tour operator.