Disaster Switching to First Direct

diamonds

meer53 wrote: »

You sound like you'd get on with the OP. What does your post have to do with switching to First Direct ? The OP's post doesn't explain what First Direct have done wrong. As they refused to offer any compensation i'd guess they thought they hadn't done anything wrong. Maybe the OP had misunderstood how the switch works ?

FYI, bank staff are rarely impressed with how much people earn. Despite what you may think.

Poor customer care, I never gave it, never accept it.

Impressed? My income ? lol I work part time...

Bank staff are rarely judgemental when you ask for a print out for HB/CTB with a letter from the LA asking for such, to ask what benefit I was on as a security question in front of other customers to berate me AFTER I had to chip & pin, let alone the attitude & to assume I was on any DWP benefit.

LA wanted to see savings were under £16,000 threshold because they knew I was off sick as they administer DWP benefits of HB/CTB, had she bothered to read it she would have known that...I was politely standing there asking for a print out in a £350 Italian cashmere herringbone raincoat with a suit on underneath with no attitude, not a polyester TSB staff uniform with one.

Obviously she had insecurity problems. And thus caused herself employment problems.

colsten

diamonds wrote: »

I was politely standing there asking for a print out in a £350 Italian cashmere herringbone raincoat with a suit on underneath with no attitude, not a polyester TSB staff uniform with one.

It speaks volumes if you believe your attire gives you the right to insult all TSB staff.

xylophone

SO almost a week later I walk into my local small (posh) branch and guess who was there, yup the 25 yr old

idiot

I am sure that your charm and grace must have conveyed itself to the cashier in question.

I personally knew one of his branch staff and his regional HR manager who could both account for myself as a non customer.

I was politely standing there asking for a print out in a £350 Italian cashmere herringbone raincoat with a suit on underneath with no attitude, not a polyester TSB staff uniform with one.

Hyacinth Bucket?

my combined accounts was probably twice her monthly salary

Crumbs! that's real money!;)

diamonds

colsten wrote: »

It speaks volumes if you believe your attire gives you the right to insult all TSB staff.

I spoke of one member of staff, whom had a complaint against her internal for the same thing against customers. The point is when she was then aware info was needed on balance for the last 3 months for the local authority for HB claim account she went from flirting with me to being downright rude, because she made assumptions, maybe she thought my Child Tax Credits paid for my attire? For the record I don't get any Tax Credits, I can claim DLA/PIP and disabled tax credits and choose not too...because I grew up with family members with physical disabilities who needed it 100%.

I have major challenges but not near where they were, when I am I will claim, not before, even social work think I'm crazy to not apply as is the DWP staff they spoke too - I previously got higher rate care. I am determined to make it alone and see HB as a help not entitlement as with other benefits I can get, I want a enabled life not a disabled status.

Removing myself from HB will make me £200 better off, I am penalised for working as much as I can with a HB and am no better off either way. Physically, mentally nor financially.


Secondly in branch or telephone I find TSB staff to be superior in all ways, even Nationwide fell completely short on inhouse knowledge, procedures and products.

diamonds

I was a volunteer manager for a charity shop, I frequently had to deal with people with drug dependencies who spoke to me with more respect than the TSB staff member.

diamonds

Full of tories in here? treat those in receipt of benefits for health reasons like a minor person just like the TSB member of staff.

At 22 I was almost a 40% tax rate, I earned more than my dad ever did until retirement. 6 times what my mother ever did.
Would you like me apologise for uncontrollable physical health issue for working and claiming HB ? Just like the staff member.

Seriously, if any of you put up with that bank employee behaviour you would have ended up in a heated dispute, I simply continued past the obnoxious staff member behaviour and spoke to the manager.


I remember when this forum was full of helpful people when it started.
^Judgemental much ?


Karma will come around, no one, absolutely no one escapes non health issues all their working life, and no matter how hard you think you have planned for such, at 23 I had not planned enough savings. As such I will not reach retirement age working and am banking 78% of my income a month to buy a house as not to be stuck on HB much longer.


For the record the raincoat was a brand new donation from the charity I managed a shop FREE for, they were gifted thousands of pounds of stock from a posh boutique after it closed down for retirement. The charity gifted it to myself for all my hard work to turn around the shop running at a loss which I easily did in 8 weeks.

On closing up the shop (because the local authority stopped the free business rates due to central government cuts) I was gifted a great reference for the pile and raincoat as a massive thank you farewell gift.


So carry on with the judgemental comments because a bank member of staff treated me, a customer, inappropriately and I reported such.

xylophone

So carry on with the judgemental comments because a bank member of staff treated me, a customer, inappropriately and I reported such.

Your making a complaint about the rudeness of a member of staff to a customer (never acceptable) is not what has led to the "judgemental" comments......

diamonds

xylophone wrote: »

Your making a complaint about the rudeness of a member of staff to a customer (never acceptable) is not what has led to the "judgemental" comments......

I stated the facts, I was well dressed as usual and a overly flirtacious bank staff member became obnoxiously rude when she realised I had a claim in for Housing Benefit with my local council and further assumed I was in long term benefit receipt, broadcast it loudly and with attitude for SECURITY (after card chip &pin), to which she was corrected when she seen my balances and 1 DWP ESA payment when she logged my bank profile.

She was overly nice then became judgemental. She made a wrong judgement twice, then became sheepishly embarrassed and knew she was out of line.

It went from me being attractive proposition and worthy to scum to sheepingly kissing my butt in less than 1 minute. Downright despicable.


She was mortified at her own behaviour...(and most probable her previous staff led complaint outcome) but not enough to not lie through her teeth to a new manager when enquires started.


Apparently I was shouting at her and being aggressive with my body language, which of course was reverse of the truth & CCTV evidence the manager overseen and she was posted to another branch pending action, the action was dismissal by branch closure which head office knew was happening.

diamonds

I see you like the TSB employee like putting people in pigeon holes, whereas I volunteered for a inclusion charity because people with such behaviours as yourself and the TSB employee are vulgar to other human beings for no reason other than your own insecurity or over inflated opinion of yourself.

To act like I am out of place to make a complaint against anyone trying to mock me, yourself included, in a professional or personal (online) capacity.

Truth is always the best contribution. As is correct spelling grammar. Being "arguementiative" holds more weight when accusing others of such when you can actually spell it. Disputing facts you have been given in such manner as untrue when you have no access to TSB files protected under DPA to prove otherwise, argumentative is yourself not I.

I did not know she was under a warning for the same behaviour by a line manager, irrelevant if I did, she was judged on the facts and evidence by her branch superiors, anyway your opinion on such is irrelevant to the TSB branch manager or head office human resources, they took action as they saw fit, bringing your employer into disrepute is generally instant dismissal where proven.

Contributing to someone losing their job? I did not, their behaviour did. I made a complaint and it was upheld, I was offered a small token of compensation which I declined.

colsten

diamonds wrote: »

I spoke of one member of staff, whom had a complaint against her internal for the same thing against customers.

You spoke of all TSB staff, as they all wear the same type of staff uniform.

Even if you were meant to just express your hatred of one TSB employee, your rationale is massively ill-advised. No "cashmere herringbone raincoat with a suit on underneath" makes the wearer of such worth any more than the wearer of a "polyester staff uniform".

Perhaps you should also educate yourself a bit more about the inherent benefits of various materials. For example, football players earning £250K a week always wear polyester gear to work.

diamonds wrote: »

I was politely standing there asking for a print out in a £350 Italian cashmere herringbone raincoat with a suit on underneath with no attitude, not a polyester TSB staff uniform with one.