MSE News: Hotpoint tumble dryer help: 3 extra tricks to get you a refund

Rotti

AJXX wrote: »

I'm sorry, but I absolutely refute the "Hotpoint worshipping" accusation.

I've never said people shouldn't get their machines modified or replaced - I've simply said people should take a step back and assess the risk and approach the situation logically.

I know you clearly disagree with me, but there are far too many people on this thread (and indeed the old thread) who simply completely blow this entire thing out of proportion - and this then results in them being worse off, either because they're locked in a bitter argument with Hotpoint or panicking etc...

Personally, I don't want people reading this thread and launching into mass hysteria when they read posts such as;


Reading that you'd think the machine was to spontaneously combust at any moment - and that just simply isn't the case, it's just a classic example of overreaction and you know what, I'd bet if that poster had sent a letter to Hotpoint/AO and approached the situation calmly he/she would have gotten what they wanted without the "arguing with AO/Indesit/Hotpoint for weeks now".

Rotti - sorry to single you out in the above quote, it was simply the best example I could find without having to troll through the old thread.

It's pretty obvious from your attitude that you do not have one of the affected machines and are just looking for a fight! If you had one and there was even the REMOTEST chance that a fire such as some of the devastating incidents shown on the TV could happen then you would think differently. My post was designed to illustrate that a result could be had by going to the top when customer "service" departments fail to produce a result, not to fuel your disdain for people who simply want an end to the worry of the situation and the endless mind-numbing phone calls to "helplines".

Any of these machines COULD catch fire without warning and if there are elderly or disabled people or babies in a household could be life-threatening especially if they were upstairs at the time. I am not by nature a panicker and not prone to over-reaction and you would lose your bet as I did begin with the calm approach by phone and email along with tens of thousands of others, and it is indeed possible to argue calmly without yelling down the phone, but when you are left dangling for months, have appointments broken and get given the runaround the patience does eventually run out! I didn't get anywhere hence the approach to the CEO which got a result. That is not panicking it is a calmly thought out tactic that mostly works in resolving consumer issues. Unless you are experiencing the problem for yourself and can offer practical advice I don't see why you find it necessary to criticise those who do quite frankly.

AJXX

Rotti wrote: »

It's pretty obvious from your attitude that you do not have one of the affected machines and are just looking for a fight!.

I am affected by this - though I approached the situation calmly, popped a quick letter in the post and job done.

This is why I find it painful reading posts like yours and can't help but think you've approached the situation entirely wrong.

Anyway it's certainly not worth a huge debate over, you obviously prefer to handle the situation differently and eventually got your desired outcome - I just think there are better ways of going about it which yield faster and better results.

Zandoni

AJXX wrote: »

I am affected by this - though I approached the situation calmly, popped a quick letter in the post and job done.

This is why I find it painful reading posts like yours and can't help but think you've approached the situation entirely wrong.

Anyway it's certainly not worth a huge debate over, you obviously prefer to handle the situation differently and eventually got your desired outcome - I just think there are better ways of going about it which yield faster and better results.

What would you have done if they ignored your letter?

Poppie68

FGS you two, the last thread was closed down largely because of the constant bickering between you both. Neither of you are contributing anything remotely interesting or helpful to the subject matter and frankly your both boring. You are going to get yet another thread closed down if you continue, have you no hobbies to occupy your minds?

JG1971

Poppie68 wrote: »

FGS you two, the last thread was closed down largely because of the constant bickering between you both. Neither of you are contributing anything remotely interesting or helpful to the subject matter and frankly your both boring. You are going to get yet another thread closed down if you continue, have you no hobbies to occupy your minds?

I couldn't agree more.
It's just a shame that the self-imposed "permanent" exile of one of them didn't last very long.

Becks_in_Debt

hi all I'm new to this thread, I have tried reading a few posts but didn't really find out what I need. So s quick few questions ...
ROTTI - what us the website to find out the companies CEO emails ???

I'm doing this on behalf of my parents who bought their machine in March 2015, they contacted Hotpoint in Feb 2016 once they received a letter and were told somebody would be out in 6 weeks which they were happy with, I phoned them on Thurs last week as it had been 7 weeks and they've heard nothing, I was informed it's currently looking at November this year before somebody can get out to them. This isn't acceptable, their machine was still in its 1 year warranty when they phoned in Feb. I filled s form in online expressing my concern over the Machine and stating my parents are too afraid to use it even when they are at home. Why should they be putting themselves and their property at risk?
I also co tasted CO-OP as they were the retailer that they got the machine from and stated my contract is with them as it was purchased before 1/10/15, as per consumer act and sale of goods act. They have come back to me staring they are not in a position to do anything as per s statement from Hotpoint, trading standards etc. What can I do now ???? TIA

Rotti

Becks - sent you a private message with the details - good luck!

unholyangel

Rotti wrote: »

Becks - sent you a private message with the details - good luck!

Theres a reason that website (and its owner) is banned from these forums.

Rotti

unholyangel wrote: »

Theres a reason that website (and its owner) is banned from these forums.

I was completely unaware of that and not sure why it would be but it was on here in 2005!

https://forums.moneysavingexpert.com/discussion/55512

I have been using it for years and had some major results having given up on Customer "Service" departments. If it works and does what it says on the tin I don't see a problem personally - it's there for anyone to find if they hit desperation with an issue. It certainly worked with the tumble dryer where all else failed.

AJXX

Rotti wrote: »

I was completely unaware of that and not sure why it would be but it was on here in 2005!

https://forums.moneysavingexpert.com/discussion/55512

I have been using it for years and had some major results having given up on Customer "Service" departments. If it works and does what it says on the tin I don't see a problem personally - it's there for anyone to find if they hit desperation with an issue. It certainly worked with the tumble dryer where all else failed.

I think it's a case of people using this website to go "straight to the top" without following the correct process first which therefore wastes people's time.

Fair play if you have an actual greavance and have exhausted all avenues but I can see people jumping straight to emailing CEO's for insignificant things that could well be dealt with by customer services.