British signature furniture

wrightk

This is more of a vent than anything, seeing as the company wont reply to me or even acknowledge my complaint.

Purchased a 2 seater and a 1 seater 'leather' recliner. 12 months later the 'leather' started peeling away from the sofa and now we are left with this






Wear and tear is fair enough but this is ridiculous. How can a company claim on their website to sell '100% genuine leather' when it is clearly nothing of the sort

unholyangel

Are they registered with the furniture ombudsman?

How did you pay for it?

wrightk

Hello,
No I don't think they are.i paid on ebay through their online shop by debit card.have since found their website which directs all calls to a mobile number?!

unholyangel

wrightk wrote: »

Hello,
No I don't think they are.i paid on ebay through their online shop by debit card.have since found their website which directs all calls to a mobile number?!

How much did you pay? Just presently they seem to be selling leather 3 seater + 2 seater for £399.99 total. That would be cheap even for a 2 seater on its own.

Given it was debit card and so long ago, you're passed the time limit for claiming. You'd be limited to small claims to get a refund if the retailer isn't going to play ball. They don't seem to hold themselves out (or be) a registered company so you'd be able to pursue them as a person - that doesn't guarantee you any money though and theres also the additional problem that their address listed on the website doesn't seem to actually exist. Theres a whitefield mill but no st marys mill apparently. The phone number belongs to someone named "adam" according to various other posts on various other sites selling leather suites claiming they're worth £1500 and its £1000 off.

Keep_pedalling

A double lie, it ain't leather and it ain't British.

To be precise there is a thin slice of leather with a layer of Polyurethane on top and yours is losing that top layer.

http://www.lentedesigns.com/boo-fake-leather-13-w.asp

hollydays

I've looked at a couple of sofas under the" leather sofas "section.
In the description section they both say they are Pu leather or faux leather.

Edit-theses people now selling on eBay with the username " danyasummer_0"
Have feb 2016 opened a company actually called " luxury living international limited".
But on that eBay account are calling it " luxury living ( uk) limited.-( no such company exists-)
The company number next to it relates to luxury living international limited

Edit may 2016 their " danyasummer_0" account closed down , naru

" King-of-furniture" on eBay is one of their accounts I just realised.

wrightk

unholyangel wrote: »

How much did you pay? Just presently they seem to be selling leather 3 seater + 2 seater for £399.99 total. That would be cheap even for a 2 seater on its own.

Given it was debit card and so long ago, you're passed the time limit for claiming. You'd be limited to small claims to get a refund if the retailer isn't going to play ball. They don't seem to hold themselves out (or be) a registered company so you'd be able to pursue them as a person - that doesn't guarantee you any money though and theres also the additional problem that their address listed on the website doesn't seem to actually exist. Theres a whitefield mill but no st marys mill apparently. The phone number belongs to someone named "adam" according to various other posts on various other sites selling leather suites claiming they're worth £1500 and its £1000 off.

thankyou. im having trouble getting them/him to even contact me back to be honest

I paid 299 for the 2 seater and 150 for the single

Keep_pedalling

hollydays wrote: »

I've looked at a couple of sofas under the" leather sofas "section.
In the description section they both say they are Pu leather or faux leather.

Unfortunately most people don't have a clue what the Pu bit stands for they just see the word leather.

hollydays

http://www.ebay.com.hk/itm/BARGAIN-NEW-CLASSIC-MILANO-LEATHER-RECLINER-SOFA-SET-3-2-SEATER-BLACK-NEW-/181639217377

This is them? This is the same sofa-described here as bonded leather-which is not leather at all and it's illegal to call it leather .
They are calling themselves british signature limited on eBay but there is no such company and never has been.

wrightk

hollydays wrote: »

http://www.ebay.com.hk/itm/BARGAIN-NEW-CLASSIC-MILANO-LEATHER-RECLINER-SOFA-SET-3-2-SEATER-BLACK-NEW-/181639217377

This is them?
They are calling themselves british signature furniture limited on eBay but there is no such company and never has been.

Yes thats the seller. they also have a website https://www.britishsignature.co.uk

There is conflicting information. I was not made aware of the PU covering. I was sold it on the basis it was a 'cheaper cut of leather'. when in fact now it has almost completely peeled i can see it is just plastic glued onto a very thin fabric covering. Yet on their website they claim it to be '100% genuine leather'

this is the exact sofa http://britishsignature.co.uk/index.php?route=product/product&path=60_73&product_id=64

Under specification- 100% genuine leather

Ignored all my attempts at contact

hollydays

They seem to be rather slippery. Various names various addresses .
Here they are newly on Amazon calling this bonded leather -though in the title they say it's leather, and under technical details they call it leather
http://www.amazon.co.uk/DESIGNER-MILANO-LEATHER-RECLINER-SOFA/dp/B00EW0KEHI