Official Vodafone Complaints/Query Thread

Gigabit

I've been trying to have my Spotify subscription that should be free as part of my Red Value plan fixed, for some time now and it has still not been resolved.

I was opted into the paid version of Spotify through Vodafone rather than the free version. I've been refunded each time but the issue still remained so I raised it through the WRT135 social media page and the issue remains unresolved.

I have been opted out of Spotify (the chargeable one) and I now need to opt back into the free one but whenever I do I get an error. This is because Vodafone have not informed Spotify that I have been opted out. Spotify support has confirmed this.

Please can somebody just have this issue resolved. My reference number is 13164321.

madnug

WRT135 [#13314667]‏

Hello Vodafone
Got email replay on 03/05/16 from my previous 'Contact Us' inquiry (WRT135 [#13221740]‏). My main Vodafone number was retrieved and active on thursday 05/05/16 and I just need the other EE number replace my 2nd vodafone temporarily number.

Thank
Ka

boatman

Just read through some of this thread, getting pretty bad. What the hell are Vodafone up to? Won't be moving to them next month. I though EE were bad, looks like they are angels....

Vodafone

madnug wrote: »

WRT135 [#13314667]‏

Hello Vodafone
Got email replay on 03/05/16 from my previous 'Contact Us' inquiry (WRT135 [#13221740]‏). My main Vodafone number was retrieved and active on thursday 05/05/16 and I just need the other EE number replace my 2nd vodafone temporarily number.

Thank
Ka

Hi Ka,

We've received your email and we'll be in touch with you as soon as possible.

Thanks,

Sarah

Social Media Operations

Vodafone UK

Vodafone

Gigabit wrote: »

I've been trying to have my Spotify subscription that should be free as part of my Red Value plan fixed, for some time now and it has still not been resolved.

I was opted into the paid version of Spotify through Vodafone rather than the free version. I've been refunded each time but the issue still remained so I raised it through the WRT135 social media page and the issue remains unresolved.

I have been opted out of Spotify (the chargeable one) and I now need to opt back into the free one but whenever I do I get an error. This is because Vodafone have not informed Spotify that I have been opted out. Spotify support has confirmed this.

Please can somebody just have this issue resolved. My reference number is 13164321.

Hi Gigabit,

We tried to call you on 4 May but missed you.

So we can help you further, please reply to our email.

Thanks,

Sarah

Social Media Operations

Vodafone UK

Gigabit

I received the email and what you suggested is not going to work. The subscription will not auto expire because you have not informed Spotify that you have cancelled the subscription.

See the message I received from Spotify:

"Hey there! We checked your account and seems like you still have Premium. We're unable to cancel the subscription as they're handling it. We suggest getting in touch with them to have it sorted out. We wish we could do more for you /CA"

Vodafone

Hi Gigabit,

So we can help you further, please reply to our email with the information you've provided here.

Thanks,

Sarah

Social Media Operations

Vodafone UK

Dragonfly1

Gigabit wrote: »

I received the email and what you suggested is not going to work. The subscription will not auto expire because you have not informed Spotify that you have cancelled the subscription.

See the message I received from Spotify:

"Hey there! We checked your account and seems like you still have Premium. We're unable to cancel the subscription as they're handling it. We suggest getting in touch with them to have it sorted out. We wish we could do more for you /CA"

Hey mate,

You need Vodafone Tech support - not their regular Customer Services. I think it's Level 2 Tech Support.

Very hard to get hold of them.

Customer services will simply keep refunding it and saying "Try again".

I had this exact problem 12 months ago. It's an error that nobody will know how to deal with until you get somebody that is not working on a script and actually fixes I.T problems as they occur.

You need to be firm on the phone that you need tech support - and simply 'resetting' it will not work. If/when they admit they were only about to tell you to try again, ask them to escalate up a tier of tech support.

Rbg

Hi Vodafone it's really lovely being a customer :think:
Doubt that I been a customer of you guys for yrs without a problem until now:mad:

Unfortunately I can't wait to take my business elsewhere :j

But until than I stuck like a loveless marriage until we part :rotfl:

liviboy

Vodafone wrote: »

Hi all,

If anyone still needs help with their issues and haven't already emailed us, please contact us via the form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and we’ll check we've received it.

liviboy - I'll chase your query up and get back to you as quickly as possible.

espy - We've got your last email and we'll get back to you again as fast we can.

If anyone else has emailed us and are still waiting for a reply, please update the thread with your email reference number and we'll get back to you as soon as possible.

Kind regards,

Lee

Social Media Operations

Vodafone UK

Hi Lee,

I got your e-mail (thank-you) and replied on the 11th of May (WRT135 [#13308027])

However as yet, no response despite again getting an automated message saying you usually reply within 48 hours.

As my reply didn't require any further enquiry at this stage, I would have expected it to be a fairly straight-forward reply within the 48 hour time period.

Can you please chase into this?

Cheers