Official Vodafone Complaints/Query Thread

DisgruntledConsumer

How do i get vodafone removed from my credit report?! customer services do not seem to understand i can view my credit report and it says account active, it might be shut on your systems but you have not reported to credit agencies for godsake! how incompetent! Making me waste so much time, the rep even puts me on hold to check their own damn system to tell me my account is closed down.

and this is after my first and only year with the company and their terrible service!

mobilejunkie

Follow the instructions on here endlessly repeated and contact the WRT - provided what they have done is wrong, which may not be the case judging by what you wrote on another thread.

Maria_White

Hello I have completed the contact us form and this is my reference - 17494361.

rickmartelspump

Hello all,

Browsing these forums for years but I’m now at the point where I need much needed advice.

It’s the dreaded Vodafone.

I Flexi Upgraded (numbers have been made up for obvious reasons) 07393949458 on 21/10/2017 and cancelled it due to not being impressed with handset. It was cancelled by Vodafone on 27/10/2017. BUT, due to an error, my order EDM-0000000124795801 was cancelled due to error which messed up the whole situation as the handset had been delivered to me.

We called up 28/10/2017 and an advisor then cancelled 07393949458 upgrade; or so I thought. I later learned the advisor had cancelled 07766415946’s upgrade (upgraded separate number a week before), when it was at no point requested as discussing number ending 458. So added stress trying to resolve the 07766414946 upgrade. Several phone calls and live chats later, we are still nowhere. We returned the 458 cancelled upgrade to store on 30th October and again told that no cancellation has been raised for 458, but only 946; which is incorrect as didn’t request cancellation of that number.

Today the charge of £475.34 still remains on my account. . My anxiety levels are off the scale all because Vodafone could not perform a simple task.

Update as of 03/11/2017: Number ending 458 disconnected resulting in calls being rejected. Contract cancellation was not requested. Flexi Upgrade cancellation was. Very angry.

Update as of 07/11/2017 Took 24 hours to reconnect 07393949458. My discount was removed, and my Flexi Upgrade was not added back on. Numerous chat advisors ‘promised’ it had been resolved but it hasn’t. There is also a random £21.95 charge against that number on my bill.

Complaint was raised on 7th November as was offered as goodwill the “removal” of the returned upgrade cost £475.34 and £75 as a sorry. Swiftly rejected this as the £475.34 was meant to be removed anyway, so hardly doing me a favour. It was sent to a “deadlock review” and told would receive letter within 21 days.

Nothing was received and a follow up email yesterday was then followed up with the same email I received prior to deadlock; offering me £75 and if not acceptable it will go to a deadlock review.

I am so frustrated as foreign based advisers do not understand me or my issues. Excuse the grammar it was literally a copy and paste job from my notes.

Please help I don’t know who to turn to as repeating myself to Vodafone every day. Nothing has been resolved.

rickmartelspump

Hello all,

Browsing these forums for years but I’m now at the point where I need much needed advice.

It’s the dreaded Vodafone.

I Flexi Upgraded (numbers have been made up for obvious reasons) 07393949458 on 21/10/2017 and cancelled it due to not being impressed with handset. It was cancelled by Vodafone on 27/10/2017. BUT, due to an error, my order EDM-0000000124795801 was cancelled due to error which messed up the whole situation as the handset had been delivered to me.

We called up 28/10/2017 and an advisor then cancelled 07393949458 upgrade; or so I thought. I later learned the advisor had cancelled 07766415946’s upgrade (upgraded separate number a week before), when it was at no point requested as discussing number ending 458. So added stress trying to resolve the 07766414946 upgrade. Several phone calls and live chats later, we are still nowhere. We returned the 458 cancelled upgrade to store on 30th October and again told that no cancellation has been raised for 458, but only 946; which is incorrect as didn’t request cancellation of that number.

Today the charge of £475.34 still remains on my account. . My anxiety levels are off the scale all because Vodafone could not perform a simple task.

Update as of 03/11/2017: Number ending 458 disconnected resulting in calls being rejected. Contract cancellation was not requested. Flexi Upgrade cancellation was. Very angry.

Update as of 07/11/2017 Took 24 hours to reconnect 07393949458. My discount was removed, and my Flexi Upgrade was not added back on. Numerous chat advisors ‘promised’ it had been resolved but it hasn’t. There is also a random £21.95 charge against that number on my bill.

Complaint was raised on 7th November as was offered as goodwill the “removal” of the returned upgrade cost £475.34 and £75 as a sorry. Swiftly rejected this as the £475.34 was meant to be removed anyway, so hardly doing me a favour. It was sent to a “deadlock review” and told would receive letter within 21 days.

Nothing was received and a follow up email yesterday was then followed up with the same email I received prior to deadlock; offering me £75 and if not acceptable it will go to a deadlock review.

I am so frustrated as foreign based advisers do not understand me or my issues. Excuse the grammar it was literally a copy and paste job from my notes.

Please help I don’t know who to turn to as repeating myself to Vodafone every day. Nothing has been resolved.

mobilejunkie

You should follow the repeated advice on the main Vodafone Complaints thread to contact the WRT. Once you go to the Ombudsman they can't help.

rickmartelspump

Just found the thread. Thank you!

Quentin

Get the deadlock review over and then if still unhappy follow the escalation procedure

rickmartelspump

Quentin wrote: »

Get the deadlock review over and then if still unhappy follow the escalation procedure

That's the problem, it was sent for deadlock review November 11th. Chased it up and yesterday received same response prior to deadlock stating £75 or if not happy, it will go to deadlock!

Quentin

Ask them to issue the deadlock letter