Official Vodafone Complaints/Query Thread

iproposterous

WRT135 [#17764460]

Have posted a summary of the problem and received the above number.

Should I keep putting pressure on Vodafone or sit back and wait until my complaint is resolved or I get a Deadlock letter.

Thanks for you help guys.
Pete

Eleanor_23

Hi,
Reference number for MSE Forum 17767835.
Do I need to do anything else?
Thanks,
Eleanor

iproposterous

WRT135 [#17764460]

Had a long conversation with the web team who, I hope, have now resolved this issue. I will know in the next few days if and when I get the returns envelope from Vodafone and eventually when I receive the refund.

Vodafone

Hi all,

Apologies for the delay with us returning to the thread.

If anyone is waiting for a reply to their email or requires an update regarding their account, please either update the thread with your email reference number or reply to the last email you received from us.

For anyone who would like us to look into any open complaints or queries, please email us via the form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check I've received it.

Kind regards,

Lee

Vodafone Social Media

dondo

I have logged a complaint via the WRT135 link and received reference #17800620.

This is the 2nd year in a row I have had issues with my bills/package on a SIM only deal. Was promised discount and 2 months free which hasn't happened.

Look forward to hearing back.

Vodafone

Hi dondo,

It's disappointing to hear that you've not had the best of experiences with us.

Your email has been received and we'll get back to you as quickly as possible.

Kind regards,

Lee

Vodafone Social Media

iproposterous

WRT135 [#17764460]

At 13:29 on 8/1/18 I had an email to say that the returns envelope had been sent but nothing has arrived with me yet :-(

iproposterous

WRT135 [#17764460]

Here we are on the 16th and still no envelope. Have told VF if nothing arrives tomorrow then I want a deadlock letter as they seem incapable of giving me a positive outcome to this complaint.

Vodafone

Hi iproposterous,

I'm sorry to hear that this remains unresolved.

We've received your latest email and we'll get back to you as soon as possible.

Kind regards,

Lee

Vodafone Social Media

iproposterous

Hi Lee,
Spoke to customer services yesterday and they said that the 2/3 days I was told in an email was wrong and in actual fact it should have been 7 days.

I advised them that If I didn't receive the envelope today I will ring them on Thursday and request a Deadlock letter. I have now had almost two weeks of messing about from Vodafone and I'm just about at the end of my piece of string.