Official Vodafone Complaints/Query Thread

iproposterous

Sorry for jumping on this thread, I'm seeking someone to take a hold of a continued data protection breach which, in attempting to rectify, Vodafone are continuing to breach - in a nutshell.

Have you spoken to the Information Commissioners Office? That might be a better option than someone who doesn't know about Data Protection

Vodafone

Hi such a dommy,

Thanks for the update regarding your complaint.

Please accept my apologies for taking longer than anticipated for it to be resolved.

Greenhippo, I've checked your reference number and can see that one of my colleagues replied to you a couple of days ago.

LandofPlenty, thanks for making me aware of your concerns.

If you still need help with your complaint, please email me via the form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check I've received it.

Kind regards,

Lee

Vodafone Social Media

sav91

Hi there,

I closed my account (phone contract) with Vodafone in September 2017 however the account is still showing as open on my credit file with a £0 monthly balance which can adversely affect my credit score. Please can you help me and get this closed? Thank you

sammyw84

hi all i was advised to post my problem on here so here it goes, apologies its a bit long

its a long story but i basically need to know if we can cancel contract with vodafone? 7 months into a 2 years contract? (its my Nan's who is 77 tablet contract)

It kept freezing and wouldn't charge properly after speaking to them they advised to take it into the store to be sent off for repair.

-2 weeks later a call from repair center to say its out of warranty and it will incur a charge of £60, spoke to Vodafone customer service who said they will credit it back to my account. Spoke to a manager who will refund charge whilst it's being repaired.

-A week later a call (voicemail) to say it can't be repaired but they will call back.
-Next thing a few days later I called them an was told it was fixed an at the shop to be collected, nan sent her grandson (who is authorised on the account) but they wouldn't give it to him without her I.d (we were not told he would need this)

-He went back the next day and was told it hadnt been repaired they have just sent it back So the shop manager said he will send it again to be done as a priority.

- another week later a call to say it's ready st the shop, I phone the shop to ensure its been fixed an was told no it has been exchanged... fair enough.

- grandson collects it brings it home, it has not been exchanged its my original one with my SIM card now missing from it an the memory card flap is broken ( it wasn't before)

- phoned up and advised to take it back to store and the guy I am speaking to will ring me at 12 till 2pm to find out when I will be in the shop so he can speak to them.. but he phoned at 2.45pm when I was home.

The guy in store advised retentions will be ringing me an will offer me an exchange or contract termination due to failing to repair it 3 times an being messed about.
Spoke to retentions who want £300 to cancel.

we have literally had to make 20 phonecalls

sorry its long but thought it best you had all the details

since posting this i have done 2 complaints on the vodafone website and spoke to 1 person from the customer service team regarding the complaint who assured me a manager would call within 24 hours... its now been another 2 weeks nearly!!

mobilejunkie

The answer is no, but whoever advised you to put it on here wan't entirely helpful. Read the thread and follow the instructions to contact the WRT. All else is likely to be a waste of time.

Vodafone

Hi sav91,

If you still need some help regarding your credit report, please email us via the contact details provided in post 1221 above.

sammyw84, I've replied to you here.

Kind regards,

Lee

Vodafone Social Media

Paulalfc

Hi

I need some help to get vodafone to correct my credit file as they have the wrong information recorded. I have already sent them the information that was required for them to update my credit file but so far i have heard nothing to say that this has been done and it is more than 28 days.

Can you help please?.

Thanks

mobilejunkie

No-one can help except Vodafone themselves or, failing that, the Ombudsman after 8 weeks of a formal complaint to Vodafone or a deadlock letter.

Of course, you could actually read this thread and follow the advice that's on it. That would have taken you about 30 seconds, since the best advie is immediatley above your post.

Vodafone

Hi Paulalfc,

I've replied to you here.

Kind regards,

Lee

Vodafone Social Media

glentoran99

Trying to get a refund from Vodafone for over a month now, Keep getting told dates which then pass with no refund its a joke