Avro Energy reviews: Give your feedback

mr-b

Cancelling the DD is only a temporary "soln".


The issue is that if AE continue as they have been doing, then they will undoubtedly drag their heels in accepting (or appealing) the ombudmans decision. Then they get another month to potentially carry out the resolutions. As I've said before, during that time two DD payments will go out, and if they go bust, that leaves me £1500 out of pocket. And I'd be kicking myself that I didn't take heed that this co. is behaving like it's in financial trouble and stem the flow while I can.
Late charges and different tariffs are small beer in comparison.
Of course if they pay up and give me a reasonable DD then I'd be happy to reinstate it.
From what you say, I'm not convinced that Ofgem has a handle on all of their "safety net".

polymaff

Chrishazle wrote: »

This has got me worried - I've just started a switch from Affect to Avro as their projection is ~£150pa (8%) cheaper and Affect - who I've been with for 2 years and are excellent - don't price match.

I'm still in the 14 day cool-off period - wonder if I should change my mind!

And I'm doing just the opposite - with little financial advantage but with the hope that, as a retired accountant would say, "first loss will be the cheapest".

coldinstaffordshire

I just started my switch away from Avro, after only a few months with them (Oct '18 - Mar '19).

I can't work with a company that will not tell me how much I owe them. I have to ask for my online dashboard to be updated, and they take almost exactly 7 days to reply. How am I supposed to budget when I've no idea how much I'm paying?

Ironically they sent an email asking if I could confirm I'm switching away within a day or two of me using Cheap Energy Club to start my switch. So some of their auto-triggered emails actually work. Not sure I need to confirm with them that I'm moving away, and they don't actually tell you how to confirm.

Thank you for using Avro Energy

We have received notification that you will be switching your supply away from Avro Energy.

Can you confirm this is correct and we will action this for you?

What do they mean "action this for you"

Really annoyed with their lack of customer integration and support. Bulb were amazing in that respect, as were Scottish Power. I'm moving back to SP even though they're a little more money - as their support and help has been very welcome.

Their welcome pack has arrived after 2 or 3 days, their welcome email was even quicker. I've already had more info from SP than I ever received from AE.

polymaff

coldinstaffordshire wrote: »

... Ironically they sent an email asking if I could confirm I'm switching away within a day or two of me using Cheap Energy Club to start my switch. So some of their auto-triggered emails actually work. Not sure I need to confirm with them that I'm moving away, and they don't actually tell you how to confirm.

What do they mean "action this for you".

I replied, and copied to [EMAIL="support@avroenergy.co.uk"]support@avroenergy.co.uk[/EMAIL]. so that they would acknowledge - that being confirmation that they received my response.

I assume that "action this for you" means that they'll interact with the new supplier - positively, I hope.

coldinstaffordshire

Thanks, I have now replied to confirm and got an opened ticket as my response.

mr-b

Had a bit of a surprise after I cancelled my DD - AE offered me a 3m payment holiday to help reduce my credit amount and then a reassessment - as long as I reinstated the mandate - which seems OK for now!

polymaff

coldinstaffordshire wrote: »

Thanks, I have now replied to confirm and got an opened ticket as my response.

And I've received:


Thank you for letting us know, and I am sorry to hear that you have decided to switch to another supplier.

We have received notification that a new provider is due to take over your energy supply, so I have set your Direct Debit payments to zero to ensure that no further payments will be taken. Once we have received your final readings from your new provider, we can produce your final bill and this will be available for you to download via your myAvro account. Please note this process can take up to 8 weeks.

If your account is in credit once your final bill is available, this will be refunded into your account. If your account is in debit, we will take this via the direct debit, or you can contact us to make a card payment.


All seems unnervingly positive. Any thoughts, anyone?

cranford

Its spring and Avro's cash flow position must have improved from winter where the cost of the energy they were buying in the market could have exceeded their income.

Consumerist

polymaff wrote: »

. . . All seems unnervingly positive. Any thoughts, anyone?

It seems as though you may have transferred to a parallel universe.

Consumerist

mr-b wrote: »

Had a bit of a surprise after I cancelled my DD - AE offered me a 3m payment holiday to help reduce my credit amount and then a reassessment - as long as I reinstated the mandate - which seems OK for now!

I hope you got that offer in writing. Not quite what the ombudsman had in mind, however.

Personally, I would not accept them hanging on to an £800 credit balance going into spring. If you accept the offer, you will be effectively rejecting the ombudsman's decision.

To be honest, I don't think I trust Avro at this point.