Avro Energy reviews: Give your feedback

victor2

philng wrote: »

Renewed with AVRO about a month ago but see they are frequently releasing revised deals at a slightly lower rate.

Is there anyway to switch to a lower deal as an existing customer without phoning up?

You could try doing it by email. They say they take up to 5 working days to respond to emails, and in my experience that is exactly how long it takes. Of course, the deal you want could have gone by then, so maybe it is worth the gamble of hanging on the phone for 20 minutes and hoping you eventually get a human at the other end.

It took me a month to get the DD reduced by email, having failed to get through by phone. By then they'd had another of the monthly DDs at a rate that was too high for my usage/existing credit balance.
I did once change tariff over the phone, and it took immediate effect once I got through.

Consumerist

philng wrote: »

. . . Is there anyway to switch to a lower deal as an existing customer without phoning up?

In the current downward trend, it might be worth your while to let it sweat until they get round to it. You might get a slightly cheaper deal than you bargained for.

Leear

danlightbulb wrote: »

Been with Avro for two years now, almost. I checked prices again today and am still on the best deal. I had high hopes of saving some money after reading about British Gas reducing their prices, but Avro still beat them in the comparison ranks. Ive no need to switch away at the moment while they still offer tariffs which beat all the big players. I don't know how I add a rating, but no issues so I'll go 4 stars.

My second year too with Avro and just did a comparision. :T Avro could save me an extra £20, by switching to a better Avro deal. :beer:

That said, the best British Gas fix is £300 more, so I'm happy to keep reading my metres once a month and save £25 each month:)

Consumerist

danlightbulb wrote: »

. . . I don't know how I add a rating, but no issues so I'll go 4 stars.

MSE does a survey of energy supplers every 6 months; that would be the time to rate them (Poor, Ok or Great).

wrongplanet

Consumerist wrote: »

MSE does a survey of energy supplers every 6 months; that would be the time to rate them (Poor, Ok or Great).

Oh goody - where does one do this?

Shenstone

I'm still working on getting away from this shady (IMO) company

I have performed a switch, told them and they said they had stopped their Direct debits and then they then took another DD. I spoke to them again and was told that was an error and would not happen again, and they had information from the new supplier and would be closing the account

Then today I got an email stating they would be taking another, I called and was told that there had been errors made, but they could not stop it and the only way I could stop making another payment would be to stop the DD at my bank (that was their advice)

I've checked back and my final statement was dated March 3rd and they tell me because of the errors I won't be getting the £370 that has built up for at least another 17 working days (7 days for their internal processes and 10 days to allow for banking runs

Given their phone lines are only open during times I am at work they are not an easy company to work with

regards
Andy

Easily_confused

I've been with Avro for 2 years now and just renewed, effortless logging on, never a problem but found it's cheaper to renew via MSE as the quote comes in cheaper than Avro's own. Never a problem with AVRO upto now and cheaper than most others.

wrongplanet

Avro have failed to comply with Ofgem's smart meter warning and will be banned from signing up new customers from 26 May unless they do.

Avro argued that the final order was not warranted as it had not sought to avoid compliance and there were “mitigating circumstances”.

Source: https://utilityweek.co.uk/avro-energy-receives-smart-meter-final-order-ofgem/

Chrishazle

Well, as my switch started before the cut-off date, it will be interesting to see if they want to fit a smart meter to me - 3 phase domestic customer! BG tried to install about 2 1/2 years ago, fitter said "i can't touch that, it's 3 phase and I'm not 3 phase qualified - hang on a mo, there's no 3 phase domestic units and even when SMETS2 rolls out there's no word of them then!!".

Hawkeye68

Moved from Avro to Bulb on 25th Jan. Avro took £78 from my account on 2nd Feb even though I was £120 in credit. It received my final meter readings on 10th Feb. I sent an email on 22nd March asking for my money back. It was ignored. Phoned Avro on 5th April it agreed to send me a final statement. It added that it only made payments on a Friday so I would have to wait yet another week for my credit to be returned and it may take up to 10 working days. Needless to say I won't be returning to them or recommending them to anyone.