Avro Energy reviews: Give your feedback

Anyanka1

Personally, I do not see the point of building up even more credit (mine is north of £250 as of yesterday) until I know what I am going to be charged and have the option to move if I so wish.  However much or little credit we have, I think it may be safe to assume we will not see it for some time yet so I see no reason to add to it and have, therefore, cancelled my DD.

For those in debt, it is perhaps different as cancelling will only compound the issue but I doubt that applies to many at this time of year.

On a different note, I still cannot log into the historical Avro site; the only way I can access it and get any information is by using the administrator's version quoted above.

At the risk of repeating myself, I have found this thread very helpful indeed and wish to thank those who have posted links particularly.  Thanks. 

MWT

Telegraph_Sam said:

polymaff said:

Clue:  One lists older flexible Tariffs, the other more recent flexible tariffs...

From what others have reported, what is current and what is historical seems to depend on whether you are new to Octopus or not. Theory of Relativity.

No, the only difference is that only certain tariffs are available to be selected by new customers, that doesn't alter which are current or historical.

Consumerist

Anyanka1 said:

On a different note, I still cannot log into the historical Avro site; the only way I can access it and get any information is by using the administrator's version quoted above.

At the risk of repeating myself, I have found this thread very helpful indeed and wish to thank those who have posted links particularly.  Thanks. 

I had trouble yesterday too. As posted by someone earlier, it is often necessary to keep trying. I was initially put into a queue and asked to come back in 15 minutes. When I tried again later there were still some problems accessing information but eventually I managed to enter my meter readings and see info on the dashboard. I didn't try to see my statements because I already had the latest pdf but it seem likely you'll get to them if you persevere.

badger09

Anyanka1 said:

Personally, I do not see the point of building up even more credit (mine is north of £250 as of yesterday) until I know what I am going to be charged and have the option to move if I so wish.  However much or little credit we have, I think it may be safe to assume we will not see it for some time yet so I see no reason to add to it and have, therefore, cancelled my DD.

For those in debt, it is perhaps different as cancelling will only compound the issue but I doubt that applies to many at this time of year.

On a different note, I still cannot log into the historical Avro site; the only way I can access it and get any information is by using the administrator's version quoted above.

At the risk of repeating myself, I have found this thread very helpful indeed and wish to thank those who have posted links particularly.  Thanks. 

If its any help, I've just logged into the 'normal' AVRO site and all my information is available, including the meter readings I submitted @ 22.36 on Sunday after receiving Octopus email requesting them

Anyanka1

I realise everyone here is attempting to be helpful but fail to see what difference it makes whether we use the historical Avro site or the administrators' one, where we don't have to keep trying or be told to wait 15 minutes.  It is a website, not a bus and my meter readings are on the admin one so why should I bother with that of a company which has traded fraudulently and left us all in a very deep hole?

I just realised this p.m. why I have been feeling so unwell for the last three days; I have been too cold and that does not work for me at all.  I have been reluctant to turn on the heating when, before, I would not have hesitated to do so.  Octopus really need to step up and tell us what they will be charging so we can do something about it before we run up one penny of debt we don't need to.  If Ofgem can  move this quickly, so can Octopus, imo.  All they need to do is post the tariff rates on their Avro page, after all.  It would take them five minutes, if that.

Consumerist

IanManc said:

I did not "go off at the deep end". . . blah, blah, blah

Thanks for the summary.

Here's mine:

Q: 'may I ask you how you changed to Octopus today and got onto a variable tariff?'

A: 'Probably applied to switch 3 weeks ago when it was available.'

So my response was largely accurate but you don't want to admit it.

Consumerist

Anyanka1 said:

. . . All they need to do is post the tariff rates on their Avro page, after all.  It would take them five minutes, if that.

As explained a few pages earlier, you can get the tariff info from <Octopus>. Enter your postcode then just wait a few seconds for the tariff list to load. At the top, click on the 'Filters' drop-down list. Select 'flexible' from the options. In my case the flexible October 2021 v1 is third on the list.

Let us know how you get on.

Telegraph_Sam

Does the "new customer" / "existing [Octopus] customer" debate come into it?

Consumerist

Telegraph_Sam said:

Does the "new customer" / "existing [Octopus] customer" debate come into it?

No. It did not enter into my tariff information list on Octopus.

MWT

Telegraph_Sam said:

Does the "new customer" / "existing [Octopus] customer" debate come into it?

Sam, forget about that part, it is only relevant in the original context that I raised it, which is if you apply to join Octopus as a new customer you will only see a small fraction of the published tariffs.