Avro Energy reviews: Give your feedback

bristolleedsfan

wrongplanet said:

bristolleedsfan said:

https://www.ft.com/content/43100ecd-6cd0-4bc2-bceb-4a70d1aac7ac

"The move will allow Octopus to recoup all costs incurred, including buying energy for customers of the failed supplier via an industry levy that ultimately falls on consumer bills"

That article is behind a paywall.

Seemingly can be read via google search link  https://www.google.com/search?client=firefox-b-d&q=avro+energy+ft

wrongplanet

Just done an MSE CEC comparison. The offerings have changed completely since last week - of the suppliers only EON Next and the Sainsbury's reselling remain on the first page.

QrizB

From the FT article:

Currently, there is a difference of more than £500 between how much Octopus would be allowed to charge under the UK’s annual price cap, which rises to £1,277 from October, and the near £1,800 cost of buying energy for new customers at present wholesale prices.

As there have been about 2M accounts affected by the recent supplier failures, and there are around 20M households in the UK, this makes me think we'll all be paying £50/yr more from April when the costs of these rescues are added to the fees covered by Ofgem's cap.

jackieblack

I didn’t expect to hear anything this quickly but just received this email:

Often have appointed Octopus Energy, Britain’s most awarded energy supplier, to take over your energy supply from Avro Energy.  Your energy supply will carry on as usual, any credit balance will be safe.  Should you choose to stick with us, you’ll enjoy our great value 100% renewable energy, and outstanding customer service. You don’t need to do anything now, we will be in touch with more information in 7 days.

Dear ‘My Name’,

Ofgem, the energy regulator, has asked Octopus Energy to step in and look after Avro’s customers as the company has ceased trading.

Over the next few weeks, we will transfer you to our award-winning customer service platform on one of our great value tariffs. 

We will be in touch with your rates and charges soon, but they will be cheaper than anything available from any other large supplier today — and cheaper than the fixed prices we’re currently offering new customers on our own website.

Once the switch is complete, you’ll be free to stay with Octopus with no exit fees, or switch to another supplier. You won’t be able to switch until then due to energy industry limitations. 

If you’ve already started a switch to a different supplier, including Octopus, that should still go ahead as planned.

Good to know:

• Your energy supply will continue uninterrupted. You will not be cut off.
• Any money Avro owed you is safe and will be credited to your new Octopus account as soon as possible
• If you pay by Direct Debit, this will continue as usual and automatically start crediting us rather than Avro. Please do not cancel your Direct Debit.
• If you’ve already cancelled your Direct Debit, that’s no problem — we’ll send you details of how to set up a new one soon.
• If you are a prepayment customer, you will be able to top up in the same way you have been doing and will not lose supply

There’s no need to call or email us — we will be in touch within 7 days with an update. Throughout this process, you’ll find the latest information on our website.

You don’t need to do anything, but submitting a meter reading on the Avro website will help us ensure a smooth transition. 

If you have any difficulties with the Avro website, just make a note of your readings and we'll ask for them soon. 

If you are away, or can’t make a note, don’t worry. It won’t affect your switch and we will be in touch soon with more information.

Octopus is renowned for fantastic service, but please do not call or email us unless it’s vital.

Here’s what will happen next: Within 7 days  We will contact you with an update. Within 14 days  We expect to have most accounts reviewed, transferred, and operating properly. Please do not cancel your Direct Debit as we will move to over to us. Once your switch is complete, you’ll be free to switch to another supplier (but we hope you’ll stay).

We are committed to making this as smooth as possible. We’re proud of our reputation for customer service and ask that you bear with us whilst we begin the tidying process so we can give you the service you deserve.

Love and power,

Greg 
CEO and founder 
Octopus Energy

P.s. Who are Octopus Energy?

We are the only energy supplier to be recommended by consumer champions Which? for four years running, three time uSwitch’s Supplier of the Year, and backed by the £8.5 billion Octopus Investments.

We supply 100% renewable energy, and believe in fairing pricing and outstanding customer service.

wrongplanet

jackieblack said:

I didn’t expect to hear anything this quickly but just received this email...

Just got the same. Went to enter my readings as requested and got "We're unable to retrieve your data at this time. We've added your request to the queue, check back in 15 minutes."

Looks like they should have staggered sending the emails.

Anyanka1

OK, thanks but just where the heck is my email, I should like to know?  I wonder what their criteria are... Those paying the highest DDs first?

millie

I had my email at 1pm so perhaps they are staggering sending emails. I have also been able to enter todays meter readings on the Avro site..

masonic

It takes time to email 580,000 customers.

Anyanka1

Wrongplanet, you need to use the administators' link (as I found today) not the old Avro one.

Love the way Octopus tell us to keep paying them by DD; why the hell should we when we are hundreds of pounds in credit and not at all sure we want to stay with them?

I have to agree with earlier posts; where the hell were Ofgem when this using brat (see links above) decided to set up an energy company?  Where the hell were the government?  Really, what are we paying these idiots for?

Anyanka1

masonic said:

It takes time to email 580,000 customers.

Of course it does; that hardly addresses my question, does it?