Avro Energy reviews: Give your feedback

Gerry1

shaggy said:

I'd like to know accurate annual usage figures so i can use comparison sites to move to another supplier as theyre increasingly becoming difficult to contact.

Just look at your bills.

For electricity, just find two actual readings a year apart and subtract the earlier reading from the later one.  Actual readings are ones that you submitted, or were supplied by a smart meter that hasn't gone dumb or by a meter reader.  Never use estimates.

For gas, it's much the same except that you need to add up the kWh usage figures between the two dates.  Alternatively, subtract the earlier volume reading from the later one and number crunch the result here (scroll down and enter the relevant imperial or metric value).  This method will be slightly less accurate because the caloric value won't be exact, but it'll be near enough.

Always compare annual costs rather than monthly DD amounts and ignore all projections and savings claims which can be highly misleading because of Ofgem's daft rules.

2010

shaggy said:

I switched to Avro last year. They were fairly easy to contact via online chat and the switchover was straightforward. Since then, Im finding theyre increasingly impossible to contact - the chat window never works, and they never respond to emails. They keep changing my direct debit every few months without warning. I'd like to know accurate annual usage figures so i can use comparison sites to move to another supplier as theyre increasingly becoming difficult to contact. What do people recomment? Just add in a rough monthly usage figure for comparison site? 

Are you putting in regular monthly readings, if not your DD will change because of estimated readings.

You`ll be lucky to find any fixed rate tariffs available that are cheaper then Avro`s.

Consumerist

The forum will now not let me quote so I'll have to do it myself

Gerry1 said:

"Always compare annual costs rather than monthly DD amounts and ignore all projections and savings claims which can be highly misleading because of Ofgem's daft rules."

Ofgem removed the manatory crazy method of calculating savings a year or two ago but comparison sites prefer to use it because it produces greater misleading "savings" quotes.

shaggy

2010 said:

shaggy said:

I switched to Avro last year. They were fairly easy to contact via online chat and the switchover was straightforward. Since then, Im finding theyre increasingly impossible to contact - the chat window never works, and they never respond to emails. They keep changing my direct debit every few months without warning. I'd like to know accurate annual usage figures so i can use comparison sites to move to another supplier as theyre increasingly becoming difficult to contact. What do people recomment? Just add in a rough monthly usage figure for comparison site? 

Are you putting in regular monthly readings, if not your DD will change because of estimated readings.

You`ll be lucky to find any fixed rate tariffs available that are cheaper then Avro`s.

Yes I put in actually meter readings every month. I’ll use the actual read from November when I moved to them and today’s and take it from there 

thanks 

shaggy

Just trying to remember who previous supplier was and I can’t remember in all honesty. I joined avro in November last year so I could do with previous meter read from around august last year for accurate comparison 

ive searched email history and can’t see what provider it was last year 

is there an online tool which can check this ?

keithgawler

shaggy said:

Just trying to remember who previous supplier was and I can’t remember in all honesty. I joined avro in November last year so I could do with previous meter read from around august last year for accurate comparison 

ive searched email history and can’t see what provider it was last year 

is there an online tool which can check this ?

Check your bank account - that will tell you who the previous supplier was, but you might be lucky to still have access to their system after all this time.

shaggy

keithgawler said:

shaggy said:

Just trying to remember who previous supplier was and I can’t remember in all honesty. I joined avro in November last year so I could do with previous meter read from around august last year for accurate comparison 

ive searched email history and can’t see what provider it was last year 

is there an online tool which can check this ?

Check your bank account - that will tell you who the previous supplier was, but you might be lucky to still have access to their system after all this time.

Thanks. Found out who it was. But no online access so using online chat

shaggy

after getting last augusts customer provided reads off Eon Energy I did a quick compare on the MSE Energy Club and Avro is the cheapest by miles. 

Will stick it out with them for the moment. Shame their CS has gone down the drain. 

Consumerist

shaggy said:

Will stick it out with them for the moment. Shame their CS has gone down the drain. 

If you've downloaded your monthly statements from Avro, it might be worth looking over them to see if you are likely to have enough credit built up over the Summer to carry you through till the end of contract. If not, this may be the reason for the changes to your DD.

For many, working from home or on Furlough may have given rise to higher energy costs last winter.

Telegraph_Sam

The arrangement that I have come to with my supplier is a variable D/D with which they charge me whatever the monthly balance is, no more and no less. Saves all the faffing around with forecasts and excessive balances building up and having to be adjusted. Blindingly obvious way to run the show - except that it should forestall the usual guff about having to build up a large one way credit in anticipation of the winter months ..Why this is not universal practice is beyond me