Avro Energy reviews: Give your feedback

Consumerist

bellandbottle said:

A side issue is that although the account was in credit, Avro still took a DD after the handover date which has pushed the credit to over £200. I asked them why they did that - no reply.

Your bank may retrieve that DD payment for you if you ask. Obviously, you could cancel the DD at your bank if you have not done so already.

Edit

You could start a complaint to Avro Energy using MSE's complaints tool <Resolver> if you can find no other way to communicate a complaint

bellandbottle

This is the auto-reply I received after asking when the account will be settled:

"Thanks for contacting Avro Energy. Your email has been received and is being reviewed by our support staff with the ticket number 4246765

We aim to respond to your query within 5 - 10 working days however some queries may take longer to receive a response so your patience is appreciated.

To add additional comments, reply to this email."

All this more than 8 weeks after the handover.

bellandbottle

Consumerist said:

bellandbottle said:

A side issue is that although the account was in credit, Avro still took a DD after the handover date which has pushed the credit to over £200. I asked them why they did that - no reply.

Your bank may retrieve that DD payment for you if you ask. Obviously, you could cancel the DD at your bank if you have not done so already.

Edit

You could start a complaint to Avro Energy using MSE's complaints tool <Resolver> if you can find no other way to communicate a complaint

Thanks for the advice - First Direct are clawing back the DD and have advised me to close the DD, which I have done.

I will wait for the 5-10 days to elapse and then enter the  Resolver process, as there will still be £70 outstanding plus any compensation for being over 8 weeks - better to have £70 at risk than £200.

Thanks again.

Consumerist

bellandbottle said:

. . . First Direct are clawing back the DD and have advised me to close the DD, which I have done. . .

Well, that should get their attention, if nothing else.

I would just comment that with all this 'pinging' going on left, right and centre, it is likely that staff shortages are, at least in part, to blame for the delay and Ofgem/Ombudsman may be allowing some leeway on the £30 compensation.

johnbhoy70

As an existing customer on Simple and SuperPremium does anyone know what happens when you choose 'renew now' but leave the default date for renewing which is the end of current tariff and is end of January in my case. I'm guessing that the new offer of Simple and Glow12M will just disappear when the tariff dies.....i'll give it a couple of days given the way things are going the now??

Consumerist

If you have received your end-of-contract renewal letter then 'renew now' means the new contract will start the day after your current contract ends. You can select an earlier date but I don't think you can select a later date.

If you have not received a renewal letter (i.e. outside the switching window) then renewal will be immediate.

johnbhoy70

Cheers. Thought it might but be immediate too but think it's a bit misleading. Was just curious to be honest and in no real hurry to leave at the moment unless i have to. Here's the info it shows which i'm sure you already know anyway-

Your current tariff ends on: 27/01/2022

Your new tariff will start on: 28/01/2022

Change date

Renew Now

Tariff details

Tariff name

Simple and Glow12M

Type of tariff

12 months fixed

Monthly payments

£96.00/month

Yearly cost

£1145.50/year

Exit fees

£0.00

2010

johnbhoy70 said:

As an existing customer on Simple and SuperPremium does anyone know what happens when you choose 'renew now' but leave the default date for renewing which is the end of current tariff and is end of January in my case. I'm guessing that the new offer of Simple and Glow12M will just disappear when the tariff dies.....i'll give it a couple of days given the way things are going the now??

If you click "renew now" nothing will happen because the very earliest you can "renew now" is 45 days before your current tariff ends.

In your case 13th Dec. 2021.

bellandbottle

Consumerist said:

bellandbottle said:

. . . First Direct are clawing back the DD and have advised me to close the DD, which I have done. . .

.....Well, that should get their attention, if nothing else....

As you predicted, Avro have reacted immediately to the email telling them what I have done.

Predictably also perhaps, they also paid the full amount (£200) into our account, so now I owe them £130.

This is what happens when normal communication channels (telephone) are blocked.

Consumerist

bellandbottle said:

Consumerist said:

bellandbottle said:

. . . First Direct are clawing back the DD and have advised me to close the DD, which I have done. . .

.....Well, that should get their attention, if nothing else....

As you predicted, Avro have reacted immediately to the email telling them what I have done.

Predictably also perhaps, they also paid the full amount (£200) into our account, so now I owe them £130.

This is what happens when normal communication channels (telephone) are blocked.

Nice one. Now they will have to send you a final bill if they want their money. It will be interesting to see what date they put on it.