Avro Energy reviews: Give your feedback

bellandbottle

It is now over 8 weeks since my switch away from Avro, and there is no sign of the positive balance being settled.

I have posted a support email and am waiting for a reply.

I would appreciate some advice on what to do if there is no reply with the stated time period - 5-10 working days.

Consumerist

As I understand it, if you don't receive the refund within 10 working days of your final bill then you should automatically be paid £30 compensation. Have you received your final bill?

victor2

Consumerist said:

As I understand it, if you don't receive the refund within 10 working days of your final bill then you should automatically be paid £30 compensation. Have you received your final bill?

Avro probably don't interpret the regulations the same way as you and everyone else though.

bellandbottle

Consumerist said:

As I understand it, if you don't receive the refund within 10 working days of your final bill then you should automatically be paid £30 compensation. Have you received your final bill?

I received a final bill after 6 weeks, which is on target, but they said the eletricity closing read was missing.

Anyanka1

bellandbottle said:

Consumerist said:

As I understand it, if you don't receive the refund within 10 working days of your final bill then you should automatically be paid £30 compensation. Have you received your final bill?

I received a final bill after 6 weeks, which is on target, but they said the eletricity closing read was missing.

Were that the case, how could it be a final bill?  I would be inclined to ask them that; good luck actually getting a reply, really.

Consumerist

Before going any further I would ask the new supplier what opening readings they are using and where they got them from.

bellandbottle

Consumerist said:

Before going any further I would ask the new supplier what opening readings they are using and where they got them from.

I gave the new supplier the opening reads. The first invoice I received confirmed the reads as the ones I submitted.

bellandbottle

Anyanka1 said:

bellandbottle said:

Consumerist said:

As I understand it, if you don't receive the refund within 10 working days of your final bill then you should automatically be paid £30 compensation. Have you received your final bill?

I received a final bill after 6 weeks, which is on target, but they said the eletricity closing read was missing.

Were that the case, how could it be a final bill?  I would be inclined to ask them that; good luck actually getting a reply, really.

You are correct, it does not say final bill, but it is a bill of a part month up to the handover date (19th May 2021 - 2nd Jun). I gave my readings to the new supplier on 3rd June.

Consumerist

If the new supplier had them confirmed through industry channels then Avro must have had them confirmed as well.

bellandbottle

Consumerist said:

If the new supplier had them confirmed through industry channels then Avro must have had them confirmed as well.

My thoughts exactly, but there is no apparent communications mechanism which seems to be working at the moment, though I guess I must give them the 5 to 10 days.

A side issue is that although the account was in credit, Avro still took a DD after the handover date which has pushed the credit to over £200. I asked them why they did that - no reply.