Avro Energy reviews: Give your feedback

[Deleted User]

I've only been with Avro since February and will be leaving them shortly due to impending house move.  They continue to be the cheapest fixed dual fuel supplier for my current EAC.  In the short time I've been with them my credit balance grew to over £300.  Part of this was due to the Warm Home payment of £140 that I've just had refunded after seemingly begging for it for over a month.  I don't mind paying for fuel up front but Avro take it to a new level by taking the first one 10 days before they supply you and monthly thereafter.  Perhaps the only way to ensure that Avro (and others) do not get more than say one month ahead on the account is to deliberately underestimate your EAC (by between 5 and 10 %) when you sign up with them and then make a top up payment if required further down the line to ensure that there is just enough to pay the next month and enough to stop them increasing the direct debit.  That does require careful and proactive management and not for many.

Telegraph_Sam

..  or having notified the supplier take the step of cancelling the D/D (which can easily be reinstated when the account returns to normal) or at least reclaim the last payment. Resorting to such counter measures should be off the table in dealings with any responsible supplier, but you gets what you pays for. Personally I'd be looking for the escape route before the ship goes down but others may prefer to fight it out.

MWT

Most of the suppliers have the DD as a requirement with the right to move you to a more expensive tariff and/or charge a penalty if it is cancelled or failed to be paid each month. 

bristolleedsfan

Telegraph_Sam said:

. but you gets what you pays for.

Having switched gas to a cheaper 12 month fix supplier, what payment method system are you using for gas and are you building up a credit ???

2010

Telegraph_Sam said:

..  Personally I'd be looking for the escape route before the ship goes down but others may prefer to fight it out.

I think you`ve been predicting the ship going down at least for over a year now.

Telegraph_Sam

I'm not a lawyer but it would be interesting to know how they would stand if it could be argued or shown that they were using these rights irresponsibly. If it comes to the crumch they cannot turn off the energy supply but I can halt the payments, especially if the account is in credit.

Consumerist

Personally, I think we need to be a bit more pragmatic.

Sure, Avro is stretching the limits of its supply licence conditions but, at least, we customers are are reaping the benefit in terms of a fairly consistent showing at the top of comparison tables.

Daz2009

Bendo said:

Avro will continue to ask you for meter readings as they haven't got a link into the DCC to do it automatically. I'd suggest when you get your first email for a reading, initiateba complaint and when you are fobbed off ask for a deadlock letter to escalate to the ombudsman for the breach of Ofgem standard licence conditions.

The installer said he was with Avro and I'd no longer have to read the meters myself
https://support.avroenergy.co.uk/hc/en-us/articles/360013824778-Switching-to-Avro-with-a-Smart-Meter-

MWT

Consumerist said:

Personally, I think we need to be a bit more pragmatic.

Ultimately that is the best approach, you can't 'fix' Avro or any of the other smaller cheap suppliers and stop their creative approach to the DD levels without losing the entire company or the low prices...

Either cope with what they do, or switch elsewhere.

Consumerist

Daz2009 said:

The installer said he was with Avro and I'd no longer have to read the meters myself

Be aware, however, that you may see estimated readings used for billing. The estimates should be for a few days consumption at most and will make no practical difference if you pay by DD anyway.