Avro Energy reviews: Give your feedback

HarrietMum

Three hopefully important facts
I have been with Avro for over 3 years they have been and still are the cheapest so why comparison sites including this one are they excluded - I have simple and super glow - you do the maths ... the tariffs are much cheaper.

The second point is probably important.Customer Service is useless if you have a problem but there is a way around it.I had over £150 excess credit and asked for a refund - generic emails were frequent so what you do is do Companies House Check find Main Director check on LinkedIn and get his personal email send him the details and amazing ... 24 hours later my £150 is placed in my account.

AVRO sent a separate company to alter me to a smart meter the guy came left me a meter that does not work.I contacted AVRO who said they would re contact the installer - I'm still waiting 9 months later but I'm not bothered about a smart meter and therefore I just stick with them because they simply are the cheapest. I'd love to know why MSE continue not to quote AVRO prices

bristolleedsfan

HarrietMum said:

I'd love to know why MSE continue not to quote AVRO prices

It does and is a top pick, Simple and Savvy12M

Gerry1

HarrietMum said:

I have been with Avro for over 3 years they have been and still are the cheapest so why comparison sites including this one are they excluded - I have simple and super glow - you do the maths ... the tariffs are much cheaper.

https://forums.moneysavingexpert.com/discussion/comment/78351748/#Comment_78351748

keepo

Well, what can I say about AVRO?  Lousy customer service, couldn't care less, stitch you up come to mind.  I have waited for over 3 weeks for a response to my emails, being unable to get through on the phone. (They are not accepting calls regarding contracts!!!!). I wanted to discuss renewal of contract but had several questions.  No amount of searching revealed a way to actually speak to someone.  I finally got a call this morning after having to renew my contract with this bunch of shifty characters.  I did not want to renew but going by the website I could be given charges if I cancelled my direct debit with them. It's now too late to start looking around again.  OK, they are cheap, but that shows in the lousy customer service.  I will be contacting the energy ombudsman to complain that Avro make it very difficult to shop around. Martin Lewis:  Perhaps you could mention the lack of customer service when you next highlight this outfit.

owenjt

Surprised Avro is an MSE top pick given the complaints about customer service. Was going to switch to them but now I've seen all these negative reviews about their customer service I've been put off.

gwapenut

I'm with them, but wouldn't recommend switching to them as this kind of drop-off in customer service has often preceded insolvency for other suppliers. 
If suppliers are ordered to not build up large credit balances in customer accounts next year, I think their cashflow will suffer.

BooJewels

I'm with Avro for a property I manage, which is going to be sold - so I was trying to avoid the faff of changing suppliers.  The renewal date is upon us and whilst I've emailed them about it, the semi-auto response asks me to renew on the web site.  I would do, but they've now given me 3 different prices, progressively increasing in price over the same number of days. The DD amount they want is based on what they think I use (10k more kWh for gas, leccy about the same), not what I actually use - and is significantly higher than the amount I pay at present (which I set) which has left me after 12 months, with a 15 quid credit - so pretty accurate.  I don't mind covering what I use, but their price will leave me potentially almost £400 in credit.

What happens if I don't renew to a new fixed tariff by the anniversary?   Most companies default to a standard variable rate, but I can't see what that might be.  They had a list of available tariffs on the site yesterday and I compared them, but now I can't re-find the page.  They were offering me 'Simple and Savvy12M', but now it's 'Simple and Select12M' which whilst the standing charge is lower, the unit price is a chunk more.  If I log out to get a quote, as previously described in this thread, it just tells me that they already supply that address and to log in.  If I use a neighbouring property and enter the actual fuel I use, it gives me the same DD I offered to pay, when I emailed them, which would be 10 quid more per month, to account for the price increase.  Their quote to my actual address wants £42 more per month.

youravinalarrrf

Simple and Select12M is the new tariff released yesterday and it replaces Simple and Savvy12M which was only released on the 18th May. Needless to say Simple and Select12M is more expensive for both gas and electricity.

Your problem is being caused because Avro do not recalculate your estimated annual gas usage each month - in fact they never recalculate it unless you specifically request them to do it. The estimated annual Electricity usage is automatically recalculated each month. If you look at your last few bills you will see the estimated annual gas usage never changes.

You need to contact them and request that they urgently review your account and adjust your direct debit accordingly. Based on my experience you can expect to wait 2-3 weeks for this to be done.

Telegraph_Sam

I have just zeroed my account balance with Octopus, a 5 minute job. I have been considering a switch but if Avro was the alternative I would prefer to pay a little extra (and stay) rather than experience the hassle as reported in this thread.

Mastabrowza

In a right pickle having switched from AVRO to Bulb earlier this year. Had a smart meter installed through AVRO. It took ages to come and shortly after it was installed, MSE Cheap Energy Club suggested I switch to Bulb for a better deal. Which I did. That, it turned out, was a big mistake (with Bulb's several large price increases since I switched), but that's another story. I had several hundred pounds credit with AVRO and asked for it to be refunded. No response, and three months later, I'm still waiting. Separately, I contacted Bulb to try to discover why my statements all have only estimated readings, despite being on a smart meter. They concluded that AVRO hadn't commissioned the meter, so readings weren't being sent. Worse, "the rules" mean that "no other supplier, other than the installing supplier, is able to commission meters currently". On top of that, Bulb thinks I am on a tariff with separate electric Day and Night rates, whereas the meter only shows one rate (my AVRO tariff was single flat rate). So Bulb cannot fix this. And, because I am no longer a customer of AVRO, neither can AVRO (at least that is my assumption - I cannot get a word out of them). That means: a) my bills are all estimated b) I risk being charged the Day rate for electricity I use overnight c) I still have to take my own meter readings d) AVRO will never receive my final meter readings from Bulb following the switch, because nobody can remotely read the meters, so they will never be able to refund my outstanding balance e) I am forever stuck in this loop and it will become even more convoluted if I try to switch supplier again (building up further credit I cannot reclaim). I have asked both suppliers for deadlock letters, on the assumption that this is not fixable between the two of them, and will see what the Energy Ombudsman has to say... I'm seriously considering switch back to AVRO to try to break the deadlock.