Avro Energy reviews: Give your feedback

2010

Put my readings in on Tuesday, bill online to view today.
As usual bill correct and no change in the DD despite being slightly in debit.
Mainly due the the extra usage over the bad weather last month.
For a new tariff,on my use, Orbit vari save would be about £40 more a year than Super12M.
But Orbit is a variable tariff and they only need to increase it by 5% and it wouuld be level with Avro.
Reading reviews about Orbit, they have a track record of whacking up their variable tariffs by up to 20 plus %.
So, it looks like I`ll be sticking with Avro again.
Just hope they aren`t on the way out.

bagand96

Put my reading in at the weekend and still no statement. So now 9 weeks with this company and they still can't bill me, blaming industry validation of opening reads. 

Not sure whether to sit it out or just start a switch away.

rmtucker

bagand96 said:

Put my reading in at the weekend and still no statement. So now 9 weeks with this company and they still can't bill me, blaming industry validation of opening reads. 

Not sure whether to sit it out or just start a switch away.

My switch to octopus happened today Phew!.

Electricity has switched on the database but not the gas,But i know from experience the gas switch is always a little slower.

Avro website still shows me as a customer and no mention of a switch and still missing meter reads / Statements and it is 2 months today since i joined there debakle.

Oh well only the credit refund to fight over now

Consumerist

bagand96 said:

. . . Not sure whether to sit it out or just start a switch away. . .

I suppose it depends on how much extra a switch might cost in future energy charges.

Although it may be irritating not to have up-to-date statements, you need to ask ask yourself what difference it would make if you actually had them. Would it make any difference to what you are paying?

Some years ago, when I was with EDF, it was their standard practice to issue statements at three-month intervals and it didn't make a jot of difference to me. It doesn't take an Einstein to track usage so you know what to expect when a statement is finally issued. And it will be issued in (overdue) course.

[Deleted User]

It is somewhat of a coincidence possibly that 3 of the last 4 posters in this thread all switched to Avro within a week of each other (End Jan/early Feb) and all of us are having very similar issues.

We are all finding different ways around our frustrations - from switching away to letters of formal complaint but we are all hoping that it will resolve itself without any further input from our end.  However you spin it, Avro are not exactly smelling of roses for those of us in this situation.  

wrongplanet

Consumerist said:

Well, it's clear that Avro is not for everyone. But those who have got used to its quirky little ways have done well out it; me included. Or, perhaps, we've just been lucky.

It was only the exit penalty that came with the the MSE deal I'd signed up for that kept me with them, then I qualified for their Warm Home Discount broader group and two £140 credits so far has meant I'd be a fool to go elsewhere.

mikeyorkie10

"Consumerist said:

Well, it's clear that Avro is not for everyone. But those who have got used to its quirky little ways have done well out it; me included. Or, perhaps, we've just been lucky."
I've been with them since last July and apart from "a few quirky little ways" I've had no issues and will see what happens price wise over the next few months.

JohnB47

I've been with Avro for just over a year and haven't had any problems. My credit did build up after a few months, I asked for a partial refund and received a reply within a week - refunded around two weeks later. This response and timescales seem acceptable to me, especially during the current difficult times. I wonder if people are being a bit too impatient and are ending up moving to more expensive suppliers, only to find they have similar difficulties. I agree with others that every energy supplier always has some dissatisfied customers. Still, we all have the ability to move suppliers.

[Deleted User]

JohnB47 said:

I've been with Avro for just over a year and haven't had any problems. My credit did build up after a few months, I asked for a partial refund and received a reply within a week - refunded around two weeks later. This response and timescales seem acceptable to me, especially during the current difficult times. I wonder if people are being a bit too impatient and are ending up moving to more expensive suppliers, only to find they have similar difficulties. I agree with others that every energy supplier always has some dissatisfied customers. Still, we all have the ability to move suppliers.

Oh how I wish that were true in my case.

Customer service quality and such things as ease of communication plus speed of reply etc then become an issue when problems do occur as they have done with my situation.  Having been with Avro for 2 months now and the issue I am having can only be sorted out by Avro and/or Avro's industry agents. They were notified of the problem precisely 2 months ago on Supplier Switch Date and I now wonder if if have been too patient with them.  Hence my formal complaint that I sent to them on Wednesday.  

Consumerist

rmtucker said:

. . . Oh well only the credit refund to fight over now.

In the circumstances, that could be interesting.