Avro Energy reviews: Give your feedback

victor2

2010 said:

Tomorrow, regulator Ofgem will raise the energy price cap for standard tariffs from £1,042/yr to £1,138/yr based on typical use. 
This could have an impact on whether other non stardard tariffs will be cut further.
Maybe Avro Super12M is the best that it gets. 

I would have expected the opposite. With the suppliers able to increase profit from their SVT customers, they should be able to offer better fixed tariffs in an attempt to lure more customers in, knowing that a fair percentage will then drop into the SVT when their fix ends.

2010

victor2 said:

2010 said:

Tomorrow, regulator Ofgem will raise the energy price cap for standard tariffs from £1,042/yr to £1,138/yr based on typical use. 
This could have an impact on whether other non stardard tariffs will be cut further.
Maybe Avro Super12M is the best that it gets. 

I would have expected the opposite. With the suppliers able to increase profit from their SVT customers, they should be able to offer better fixed tariffs in an attempt to lure more customers in, knowing that a fair percentage will then drop into the SVT when their fix ends.

We are talking about greedy energy suppliers here who don`t seem to compete and bring out tariff after tariff, week after week, just to bamboozle everyone.
I bet they were laughing their socks off when the regulator increased standard tariffs.
I`m in my 49 day period now and looking about, the best at the moment, being Avro fixed or Orbit variable, both with no exit fees so at least I can move if something better turns up.
But both it seems with crap customer services.

deannagone

MSE Cheap Energy Club quotes led to me changing to Avro last year.  Simple and Superfixed tariff was the cheapest  that would allow me to use the Warm Home Discount.  Was very happy.  My monthly payments were much less than with previous supplier and even so, I am actually £186 in credit.  Then the Cheap Energy Club sent me a reminder email because the Avro 12 month tariff would run out in May.  No problem.  

Until I tried to use the Cheap Energy Club to get quotes.  All of them were considerably more expensive than I am currently paying (over 15p a KwH for electricity for example currently paying 13.44).  There was no mention of any Avro tariffs (I do remember you had to go to the Avro website to get the tariff last year, the cheap energy club showed Avro tariff quotes but couldn't automatically change you over to them).  Much to my suprise, I don't think the MSE Cheap Energy Club is giving me the cheapest tariffs.

So then I went to the Avro website, couldn't get a renewal quote, logging in and then asking for a quote just kept taking me to my account page.  So I emailed Avro.  Not very helpful, just told me to renew online.  Explained I couldn't and why, no reply.  Tried to phone, they are taking emergency calls only.  Looked at Avro tariffs individually on their website after giving my post code but not logging in (had enough of seeing my account page) and found the unit price supposedly for the Simple and Superfixed tariff 2021, the prices actually were cheaper than I am paying now.  Brilliant.  

This morning I actually did figure out how to get a renewal quote, don't log in, press quote button and when it recognises you are a customer, then press the renewal quote button.  But it wanted to put my payments up by £10 a month (bear in mind I am £186 in credit) and the tariffs were higher than I'd seen yesterday.  I went through individual tariffs on the Avro Website (under my postcode) and found a cheaper tariff Simple and Supersavvy.  But no idea how to get to that tariff using online resources.  Can't phone.  Emailed again.  Maybe I'll hear from Avro before I fall off the present fixed rate.  

Very frustrating.  I've done well with Avro, grateful for the MSE recommendation but now?  Irritated. So much ttime wasted and I still have no idea where the cheapest tariffs are.

Consumerist

From the "Get a Quote" button they will offer you their cheapest tariff currently available to you. Costs have risen significantly across the board over the last year so you won't get anything cheaper than last year.

Avro seem to have changed their renewals policy this year in that credit balances are taken into account when the renewal DD is set. Ofgem intends to penalise suppliers holding excessive credit balances from next Summer (2022).

Edit

If you wait until you get the 42-day wonder to renew then you will be able to arrange for the switch to take place on the day after your current tariff ends so you get the maximum time on your existing tariff. It has been suggested above that you might be able to do this before you get the renewal letter but I am not sure you can - no harm in trying, though.

2010

deannagone,
If you use this link and login it gives you the supposed cheapest tariff Avro can offer you currently.
https://my.avroenergy.co.uk/sign-in?redirect_to=/renew
I don`t know what happens when you click the renew button.
When I emailed Avro to try to find out if it would actually renew on that tariff, they didn`t know.
In fact they asked me to try it and let them know if it will work. 
The only tariff it offered me to renew is Simple and Super12M.
I really don`t know what`s going on with this company anymore.

UnclaimedEnergy

@deannagone Energy prices have gone up a lot since May do to an increase in wholesale costs. The wholesale costs have gone up by as much as 2p/kWh, which is reflected in the tariff rates. Wholesale costs are linked to world trade of gas and oil etc.

Unfortunately it means that most, if not all renewal offers you get are now going to be more expensive than you're currently on.

rmtucker

It is 2 months tomorrow since i switched to avro and still no access to meter reads and no statements and says nothing on the website about the fact i am leaving them in 2days time.

I know i am going to have trouble getting my refund of approx £70 that they will owe me.

And i am sure it will take them the full six weeks to produce my final bill as they are in no hurry to do anything at all.

Worst company i have ever dealt with

Consumerist

rmtucker said:

Worst company i have ever dealt with

By the same token, of course, you could be the worst customer they have ever dealt with.

Telegraph_Sam

" I know i am going to have trouble getting my refund of approx £70 that they will owe me"

These are the links that I quoted earlier in this thread which could be helpful if there is no positive reaction from Avro
https://www.ombudsman-services.org/sectors/energy
https://www.citizensadvice.org.uk/consumer/energy/energy-supply/complain-about-an-energy-company/complain-to-the-energy-ombudsman/

rmtucker

Consumerist said:

rmtucker said:

Worst company i have ever dealt with

By the same token, of course, you could be the worst customer they have ever dealt with.

Yes i probably am!.

I want to enter meter readings and get statements and want to pay my bill on time and i want them to do something?

I am there worst nightmare