Avro Energy reviews: Give your feedback

Consumerist

Smodlet said:

. . .They are also the only provider I have come across who resort to using fractions of a KwH.  I don't think they have sufficient cash flow to mop up that 0.3 next month so have to charge for the 0.7 you used this month.  You really do get what you pay for, don't you?

But if you pay by monthly direct debit, I can't see that these sorts of adjustments make any difference whatsoever to their cashflow.

polymaff

2010 said:

polymaff said:

2010 said:

if you actively manage your account by putting in monthly accurate readings and checking your bills, there shouldn`t be a large excess amount in credit on your account.

Excess credit is caused by the energy supplier having to estimate your usage (because you haven`t bothered to) for billing and then adjusting your monthly DD to cover what they believe to be your annual usage.

Anyone actively managing their accounts should never have a £300 credit.

Excess credit of hundreds of pounds is a natural result of fixed monthly payments and different usage throughout the year.  I last recontracted with Avro in the spring - so, naturally, I'm pushing a bow-wave of close on £300 ahead of me. It'll all be gone by the end of the year's contract.  I could badger AVRO to return some of that right now - and have in the past - but it would be only a short-term victory.

Anyone actively managing their accounts should never have a £300 credit.
Maybe I should have added, as in your case, unless you want to have.

So I ask AVRO for a refund and settle for a 50% refund (previous experience). I invest the £150 at 1% for six months. 75p gross which ends up as 45p - 3 minutes at the minimum wage.

Active management, eh? ...

Consumerist

polymaff said:

So I ask AVRO for a refund and settle for a 50% refund (previous experience). I invest the £150 at 1% for six months. 75p gross which ends up as 45p - 3 minutes at the minimum wage.

I think the point for some is that the other £150 could have been used to pay bills and/or debts rather than adding to savings.

ryanwesterman12

My dealings with Avro have been an absolute shambles. I opted for a dual fuel tarriff, they only applied for electricity, then continued to blame my previous supplier. After going back and fourth with Avro and Tonik, Tonik finally proved that Avro was blatantly lying to me.

3 months later I've finally been swapped over for gas too, when I told them that I had been on an expensive temporary gas plan with Tonik and that it was their fault, they literally could not give a care in the world as they had recieved their money.
Awful company and awful customer service and I don't think they will last long at all.

Overall I've paid £146 extra to tonik which Scottish Power are helping me with and about £200 for the last 3-4 months with Avro.
I have chased them religiously over August/September, to the point I was back at work and couldn't keep chasing them.
I have decided to leave straight away and move to one of the bigger companies and as harsh as it sounds, I hope no one makes the same mistake in going with them because there attitude and service is dispicable.

Telegraph_Sam

As a Tonik escapee myself I can say that based on my experience to date you could do a lot worse than consider a switch to Octopus, especially if you research what tariffs are available (and don't mind possibly paying an extra penny or two for good customer service).  

polymaff

Consumerist said:

polymaff said:

So I ask AVRO for a refund and settle for a 50% refund (previous experience). I invest the £150 at 1% for six months. 75p gross which ends up as 45p - 3 minutes at the minimum wage.

I think the point for some is that the other £150 could have been used to pay bills and/or debts rather than adding to savings.

I never thought that 2010 might be in such penury, given active management !

Had you noticed the smiley at the end of my posting, Consumerist ?

anagram1985

I would like to know why Avro energy will not let me switch my gas supplier, it happened when I switched to Scottish Gas and I have recently switched to Pure Planet, the same has happened, the gas supply hasn't been switched, is this legal.

2010

polymaff said:

2010 said:

polymaff said:

2010 said:

if you actively manage your account by putting in monthly accurate readings and checking your bills, there shouldn`t be a large excess amount in credit on your account.

Excess credit is caused by the energy supplier having to estimate your usage (because you haven`t bothered to) for billing and then adjusting your monthly DD to cover what they believe to be your annual usage.

Anyone actively managing their accounts should never have a £300 credit.

Excess credit of hundreds of pounds is a natural result of fixed monthly payments and different usage throughout the year.  I last recontracted with Avro in the spring - so, naturally, I'm pushing a bow-wave of close on £300 ahead of me. It'll all be gone by the end of the year's contract.  I could badger AVRO to return some of that right now - and have in the past - but it would be only a short-term victory.

Anyone actively managing their accounts should never have a £300 credit.
Maybe I should have added, as in your case, unless you want to have.

So I ask AVRO for a refund and settle for a 50% refund (previous experience). I invest the £150 at 1% for six months. 75p gross which ends up as 45p - 3 minutes at the minimum wage.

Active management, eh? ...

If you don`t mind Avro keeping you £300 in credit that`s your affair.
But people who moan about being so much in credit have only got themselves to blame for allowing it to happen.
If Avro go under I`d rather be a tenner in credit at the time than £300.

https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/understand-your-gas-and-electricity-bills/energy-bill-credit-explained

2. Avoid building up credit balances on your account by giving your energy supplier regular meter readings. You can also contact your supplier and ask them to review your payment scheme in line with your estimated annual consumption.

5. If you’re concerned about the size of your balance, you can ask your energy supplier to refund it to you. Suppliers must do so promptly, unless there are reasonable grounds not to.

Consumerist

anagram1985 said:

I would like to know why Avro energy will not let me switch my gas supplier, it happened when I switched to Scottish Gas and I have recently switched to Pure Planet, the same has happened, the gas supply hasn't been switched, is this legal.

If you're not in debt then they should not object to a switch. You could start their complaints procedure.

I have seen a recent report on the forum of the matter being resolved by telephone but that could be a long haul to get through.

Telegraph_Sam

I'm not aware of any "obligation" on any consumer to build up and maintain a (large) credit balance in anticipation of what may or may not be future expenditure. Granted that the supplier has a case for preventing excessive debits from building up, the consumer has equal rights as far as credits are concerned.  Am I missing something?