Avro Energy reviews: Give your feedback

victor2

Consumerist said:

Telegraph_Sam said:

. . . Allow for my built-in cynicism

Like the banks, the energy industry loves to complicate the hell out of life so that consumers understand as little as possible. Ask the industry to simplify and there would be all imaginable obstacles placed in the path to achieving it.

How's that for cynicism ?

While we're on the cynical theme...

It's OK though, the government has created OFGEM to look after us poor consumers.

Telegraph_Sam

Since I've been with Octopus my CV factor has been 32.0 - 32.1.  Except when monthly consumption was 0 which caused the mathematics to go haywire.

polymaff

That sounds like an abnormally low Calorific Value.

Or are ours abnormally high? ...

victor2

Telegraph_Sam said:

Since I've been with Octopus my CV factor has been 32.0 - 32.1.  Except when monthly consumption was 0 which caused the mathematics to go haywire.

polymaff said:

That sounds like an abnormally low Calorific Value.

Or are ours abnormally high? ...

It's a bit low, mine has been in the 39.x range for the last 10 years or so.

Stornoway is an exception, as they are supplied with LPG at a fixed/agreed CV of currently 93.0. Why they can do that for LPG and not the gas the rest of the country gets, I'm not entirely sure.

Today's National Grid rates for all the different distribution areas of the country range from 39.3 to 40.4 (excluding Stornoway of course).

Telegraph_Sam

Danger of misunderstandings: I have used the CV conversion FACTOR = ft3 x 100  to kWh which includes the CV itself.  39.9 last time I looked.

UnclaimedEnergy

Consumerist said:

UnclaimedEnergy said:

There's a number of suppliers not on comparison websites currently (or at least Uswitch):
Bluegreen Energy

Twenty Energy
Good Energy
Ecotricity
PFP Energy

I think some suppliers only supply in their local region and therefore may not be listed for your particular region.

I'm looking at the whole market in every region, I'm not just searching for my own.

All of the above suppliers offer tariffs to every region, they just aren't currently on Uswitch.

leecramman

Recently moved house into a property where Avro are the supplier. 

I can't get through on the phone (either get a 'please call later' message or, if I'm really lucky, a seemingly infintely long queue) and their phone lines are open very restricted hours (I can't sit on hold for over an hour at work).  Been trying them for weeks.  The recorded message tells me waits are long due to their success... well thank god it's not lack of call centre staff...

At least they answer emails promp...  Whoops, no they don't.  4 day wait for a canned response.

Webchat is definitely the way to... Hang on, they don't do webchat.

I'll just have to fill in the webform on their... Nope...

Well, it's just my MPAN I (urgently) need, the rest can wait and maybe I can get that from my smart meter... What's that?  I don't have a smart meter because they're way behind on installing these, have been breaking OFGEM rules and at have been at risk of closure?  Well I never!

Thank god they've joined the 21st century and have a great social media presence...  I'll just direct message them...  What's that?  Registered customers only?  Erm...

Jesus, I hope they're cheap - please tell me they're cheap! 

edit: They did, in the end, give me the MPAN via DM.  Phew and thanks Avro.

Gerry1

Your DNO will know.  Find out who they are here, then go to their website.

Avro are cheap and usually good.

leecramman

Gerry1 said:

Your DNO will know.  Find out who they are here, then go to their website.

Avro are cheap and usually good.

They know but they won't tell me, they say they can only disclose the supplier and 'aren't authorised' to share the MPAN.  They will post it to me in "x working days" (they didn't offer, I found that as a separate form on their website) but I really needed it today.

I know other DNO's will share but Northern Powergrid won't.

As for being usually good, it's all evidence to the contrary so far but maybe I'm just unlucky.

edit: I'll partially take that last sentence back - they have provided me with my MPAN number via Twitter.

Telegraph_Sam

Goes back to what I was suggesting previously:  There ought to be a service response hassle rating 0 - 5 alongside price mentioned prominently on the search engines results (ideally)