Avro Energy reviews: Give your feedback

carsmartguy

I consider myself financially astute but read what happened to me.

I've been a customer with AVRO for a couple of years and my annual contract was due for renewal on 20th March 2019. From that date I changed to the best tariff on offer, Simple & Winter Fix, thinking that I need not worry for the next 12 months.

On 29th April I received my regular e-mail from MSE's Cheap Energy Club which suggested that I could save money by changing to the AVRO deal Simple & Super Switch. I was upset that AVRO had not brought this to my attention but it appears to be a case of 'Buyer Beware'. No matter, AVRO changed me to the cheaper deal.

Move on to 8th July when I get another reminder from MSE's Cheap Energy Club and, low and behold, AVRO have another cheaper deal Simple & Super Save.

No word from AVRO about me paying too much for my energy but Thank You MSE's Cheap Energy Club for bringing this to my attention, I've saved £100 this year.

loony767

I was supplied by avro energy for gas and electric from the beginning of this year until my fix ended. Apart from them not applying my direct debits and meter readings to my account for the first 2 months, they eventually performed as expected. I have now signed up to them again as they are now cheaper again. Rating 3*

cranford

carsmartguy, can you tell me of any energy company that will let you know when a cheaper deal is available? Its never happened to me in the past. At least with Avro you can switch mid contract.

philng

carsmartguy wrote: »

I consider myself financially astute but read what happened to me.

I've been a customer with AVRO for a couple of years and my annual contract was due for renewal on 20th March 2019. From that date I changed to the best tariff on offer, Simple & Winter Fix, thinking that I need not worry for the next 12 months.

On 29th April I received my regular e-mail from MSE's Cheap Energy Club which suggested that I could save money by changing to the AVRO deal Simple & Super Switch. I was upset that AVRO had not brought this to my attention but it appears to be a case of 'Buyer Beware'. No matter, AVRO changed me to the cheaper deal.

Move on to 8th July when I get another reminder from MSE's Cheap Energy Club and, low and behold, AVRO have another cheaper deal Simple & Super Save.

No word from AVRO about me paying too much for my energy but Thank You MSE's Cheap Energy Club for bringing this to my attention, I've saved £100 this year.

Crazy for you to expect AVRO to advise you every time they change a tariff. No energy company does that.

What AVRO do allow is a switch to a different tariff very easily online as they have no exit fee.

All you need to do is periodically check the MSE Energy club for any newly launched tariff that maybe cheaper as AVRO do release different tariffs on a frequent basis.

I am in my 2nd year with AVRO and have no issues & found them to be consistently about the cheapest on the market for fixed rates with no exit fee.

Bungle1976

Been with Avro for a couple of years, finally got around to doing a switch this week and it has turned into a bit of a nightmare. Now, to be fair I hadn't worried too much about sending in meter readings, they were slightly over estimating but they hadn't changed the DD so it made little odds. This is where the problem lies, their system now thinks I owe them £230, so I put in actual meter readings on Monday (which I calculated means I owe them £80), then put in for a switch. They have blocked the switch as they claim I owe them too much. So rang them to get a recalculated bill (which previous suppliers have always been able to do "on the fly" to support switching) but they claim they cannot do it! So my only options according to them are to pay nearly three times what I owe them (then wait to get it back after the switch and final bill) or wait for them to get around to generating a bill at the end of the month which will be "more accurate"! I tried to point out that the most accurate bill was clearly when the readings were taken and the longer it waited the less accurate it would be but they just aren't interested.

It took far less time to work out the bill than I spent on hold, and once you get through it seems their customer care can't actually do anything.

So in summary:

1. If you are thinking of switching away, make sure you have got some meter readings on their system BEFORE your previous bill (or you are happy to take their estimates and sort it out later)

2. Hope nothing happens that needs customer care to actually do anything (other than talk to you patronisingly about how their bills will be more accurate than your calculations).

Gerry1

@ Bungle1976

Avro seem to be breaking Ofgem rules. Assuming that all your DDs have been honoured then it's not your fault. You're not in genuine debt, they haven't estimated your DD quite right and they've failed to collect the outstanding amount.

The CAB state that "You can't be stopped from switching if it's your supplier's fault that you're in debt - for example because they've estimated your bill wrong".

https://www.citizensadvice.org.uk/consumer/energy/energy-supply/get-a-better-energy-deal/switching-energy-supplier-if-youre-in-debt/

The quickest solution might be to make an immediate payment of £80 and asking them to allow the transfer; you could also resubmit your application to your new supplier. If Avro block it again then take them to the Energy Ombudsman.

https://www.ombudsman-services.org/providers/avro-energy

Leear

carsmartguy wrote: »

I consider myself financially astute but read what happened to me.

I've been a customer with AVRO for a couple of years and my annual contract was due for renewal on 20th March 2019. From that date I changed to the best tariff on offer, Simple & Winter Fix, thinking that I need not worry for the next 12 months.

On 29th April I received my regular e-mail from MSE's Cheap Energy Club which suggested that I could save money by changing to the AVRO deal Simple & Super Switch. I was upset that AVRO had not brought this to my attention but it appears to be a case of 'Buyer Beware'. No matter, AVRO changed me to the cheaper deal.

Move on to 8th July when I get another reminder from MSE's Cheap Energy Club and, low and behold, AVRO have another cheaper deal Simple & Super Save.

No word from AVRO about me paying too much for my energy but Thank You MSE's Cheap Energy Club for bringing this to my attention, I've saved £100 this year.

Yes I can't blame AVRO for not letting everyone know of a new lower price, and better deal and doing an auto switch, because every switch requires your consent, lowers their profits, and their administration is increased, and that is costly for them, as it uses extra resources, which means even higher costs.

On the positive, if there is a better deal, from AVRO, it is very easy for existing customer, to request a move to it and it is all done for you by AVRO, stating from the date of your request you send to them.:)

I have no complaints to watch the market and get a better deal

UsOrThem

just coming to the end of my year fixed tariff. Only issue to flag is for some reason even though i supplied monthly readings they were only using estimated ones to my bill. I noted a large sum in my Arvo account and requested it back. they then spotted their mistake and my account was adjusted. obviously is was money owed to them but they didn't adjust all my billing history evenly they just jumped this month up by the difference, which was huge! I now have a poor overview of my energy usage history to compare for switching.

They did reply to emails in a few days and once in conversation replies were quicker.
No billing issues and the switch worked as it should.
was quite happy as an Arvio customer although they are very much no frills. .

Toxteth_OGrady

I switched away from Avro last January. It's taken 6 months until today to finally get all my credit back from them. They failed to acknowledge/resolve my complaint and I had to escalate via Resolver and the Ombudsman to get Avro to sort it out.

Avoid. :mad:

Lynnhopp

Switched to Arvo in 2016 as I wanted to support a smaller company and they were pretty cheap. Have checked comparisons each year my fixed rate comes to an end and the only cheaper price I can get is with variable prices - not a risk I’m prepared to take.
I do everything online, either by email or via their website and have been content. Never tried to phone them (has been no need) so can’t comment on that customer service. I’m not terribly good at submitting meter readings regularly but it doesn’t seem to be a problem.
But I did end up with a balance at end of 2nd year, they didn’t automatically refund or reduce DD but did so without any argument when I asked.
I will be signing up again as they are still my cheapest (excluding variable deals).:T