Avro Energy reviews: Give your feedback

stuartmanderson

Have been with Avro for a year now and have been very happy. No problems with the switch, competitive pricing too. I have only contacted them once (by email) and I got a satisfactory reply within the time frame they said they would reply within.

I am only leaving them because I wish to now move to a green tariff otherwise I would probably renew with them against a new new.

Gerry1

Started with Yorkshire Energy on 26 June but only received the refund of my £107 credit balance from Avro today, despite chasing them. That's almost seven weeks !

It hasn't caused me any real grief, but it could certainly be a problem for someone on a tight budget who had switched to a company that takes the first direct debit immediately.

Otherwise Avro were pretty good, and I'd go back to them again. They didn't charge exit fees, which was quite useful when they launched cheaper fixed tariffs a few times, it meant that I could phone them and switch almost immediately rather than wait three weeks for a new supplier.

To be fair, it's dozy Ofgem's fault because they allow energy companies to take eight weeks, so it's not surprising that the cheaper companies don't rush. There's really no reason why a switch can't be completed by the end of the next working day if only Ofgem woke up and started to work on behalf of consumers.

In a nutshell, switch to Avro if they're cheaper, and keep checking for any lower tariffs that they bring out.

tempus_fugit

Is free, I think a lot of the energy sector's issues are due to the silly Ofgem rules and things could,d be done a lot quicker. Banks can manage it in 7 days so I can't see why energy companies couldn't do the same. But the companies are just as bad as they hide behind the timescales and almost seem to make sure that the maximum time is taken before they respond. Avro were a little frustrating at times but certainly not the worst.

Strangely enough, we switched from Avro on 26th June as well and your post prompted me to check my account, and lo and behold, the money was there, so thanks for reminding me.

t0rt0ise

I've just started a move to Avro and they've been very efficient so far. I always have trouble with a new supplier finding my correct address and meters but this time they asked me for details the next day and sorted it within another day. The last company I was with took three weeks to get to this stage. They've given me the date of 4th September to complete so we shall see.

Biggus_Dickus

tempus_fugit wrote: »

Is free, I think a lot of the energy sector's issues are due to the silly Ofgem rules and things could,d be done a lot quicker. Banks can manage it in 7 days so I can't see why energy companies couldn't do the same. But the companies are just as bad as they hide behind the timescales and almost seem to make sure that the maximum time is taken before they respond. Avro were a little frustrating at times but certainly not the worst.

Strangely enough, we switched from Avro on 26th June as well and your post prompted me to check my account, and lo and behold, the money was there, so thanks for reminding me.

The 3rd party meter reading verification process can often be a bottle-neck when it comes to producing final bills and thence issuing credit refunds.

To be fair to Energy companies (if one wants’ to be fair to Energy companies!:D ) the meter reading verification process is an Ofgem mandated procedure and energy companies can’t circumvent it,...they are completely at the mercy of the 3rd party meter reading verifiers when it comes to timescales.

When I left Avro it took 9.5 weeks (from switch-over day) to get my credit refunded,... however, none of the delay was down to Avro’s administration. The delay was due to the gas-meter reading verification company taking 7 weeks (for reasons that are still unclear) to verify my final gas meter reading. The electricity meter reading verification was completed in about 5 days.

The Ofgem regulated 3rd party meter reading verification companies appear to be a law unto themselves;...who the hell are these people? :huh:

dominator99

The only complaint I have is their poor telephone service. I originally switched to them in Jan 2019 & have switched tariffs with them twice by e mail with no issues. They usually respond to e mails within a few days:)

Maureenenergy

No Problems at all with Avro, switch went smoothly in April 2017 and they have remained competitive. However they do launch new tariffs pretty regularly so it is worth checking to make sure there isn't a cheaper one (being a member of the Energy Club alerts me to cheaper tariffs anyway). Switching is easy and as there is no exit fee it doesn't matter that a new fixed one year tariff starts every time you switch. I have found Customer Service very helpful both on the phone and by email. Would definitely recommend. Only disadvantage is that they are not rolling out Smart Meters at the moment

Gerry1

Maureenenergy wrote: »

Only disadvantage is that they are not rolling out Smart Meters at the moment

That's a great advantage ! Long may it continue.

Lemhead

We switched to Avro Energy when they were very new to market. It was the best deal at the time and money was tight so we didn't worry about the customer service ratings and simply went for the cheapest.


Our transfer went very smoothly there were no hic cups and communication was good.


We dont have a smart meter so they would send a reminder email for us to enter our meter readings online which was simple and easy to do. A couple of months we were extremely busy with work (oh and life) and forgot to send the reading so they sent a meter reader who was very efficient and polite.


When our deal came to an end we called them and were offered a new deal better than what was coming up on MSE Energy Club at the time (it was an old deal that had expired that at the click of a button was available for us!).


The website is simple and easy to understand, it provides you with all the information you need to track your usage and payments.


In summary this energy company does what it says on the tin. We are serial switchers but when we come up for renewal again in Oct if they can provide a good deal we would be happy to stay with them.


Our verdict....:beer:

someanonbloke

I was going to leave a positive review but thought I'd wait til the end of the contract and settlement of final bill.

During the winter, my meter reads increased which resulted in their system trying to automatically double my monthly DD. I emailed to complain and, within 7 days, got a reply that they accepted my complaint and changed the DD back. Great, I thought.

Unfortunately, earlier in the summer I started the move over to Simplicity. I received a final bill which was drastically above the meter reads I had been entering. Basically, Avro added on 5000 kwh to my elec reads, which would have required me to pay an extra £500 to settle the final bill. Naturally, I challenged this and they actually refunded me £300. (I wonder how many people across the Nation passively just pay the outstanding bills without thinking to question the final figure and this is actually a big part of the business model of these energy companies!)

The final meter reads are still in dispute between the 2 companies unfortunately.