Avro Energy reviews: Give your feedback

wrongplanet

According to Ofgem, Avro Energy became a DCC user on 14 June so the ban on new customers has been lifted.

Ofgem just updated their original notification so it's not been picked up by anyone. See the last paragraph here:
https://www.ofgem.gov.uk/publications-and-updates/avro-final-order

Biggus_Dickus

Just switched back to Avro after having been with Yorkshire Energy since last year;...Avro’s latest ‘Simple & Superfix’ tariff is very competitive,...it is for me anyway, and gets me another 12-months.

It’s £40/yr cheaper than my present Yorkshire Energy tariff and approx £60/yr cheaper than YE’s current tariff so I thought I’d jump ship before Avro withdraw ‘Simple & Superfix’ and replace it with something more expensive.

I had no problems with Avro whatsoever when I was with them previously,...however, I am aware that things haven’t been too Rosy in recent months but hopefully things are starting to improve now that their ‘new customer’ ban has been rescinded.

wrongplanet

wrongplanet wrote: »

MSE CEC's £25 goodwill cashback cheque arrived this morning.

Another cashback cheque arrived this morning as MSE said it would if Avro finally paid up. So presumably they have, some nine months after switching and claiming they never paid referral fees.

I wonder if the Ofgem DCC new customer ban brought them back to reality with a jolt.

vincit_veritas

vincit_veritas wrote: »

I switched to Avro in April 2016, and have been very happy with both value and service. I keep an eye on their tariffs, and if they introduce a cheaper one I call them on their 0800 number to switch, and they confirm by email. Today I have switched to their latest "Simple and Supreme" tariff: this free phone call has saved me £55pa.

....eventually it dawned on me that I didn't even need to keep an eye on Avro's tariffs, I just adjusted my MSE Cheap Energy Club settings and hey presto an email arrives whenever a cheaper tariff is introduced. Thanks, Martin! :T

dominator99

Switched to them in Jan 2019 & have switched tariffs internally 4 times up to June 2019 to get a better deal each switch. Excellent customer service but can only switch via e mail; there is no way to do it on their website? Forget phoning, I waited 20 mins with no pickup!

alanwsg

dominator99 wrote: »

Switched to them in Jan 2019 & have switched tariffs internally 4 times up to June 2019 to get a better deal each switch. Excellent customer service but can only switch via e mail; there is no way to do it on their website? Forget phoning, I waited 20 mins with no pickup!

I've renewed via their website several times.

You need to start at their 'get a quote' page.
When you've entered your address it'll realise you're already a customer and ask you to login for a new quote.

It then gives you a quote with an option to renew - the catch is you need to change the 'start date' to something suitable (there's a 'change' link under the dates) before you can continue - that's not obvious.

Biggus_Dickus

dominator99 wrote: »

Switched to them in Jan 2019 & have switched tariffs internally 4 times up to June 2019 to get a better deal each switch. Excellent customer service but can only switch via e mail; there is no way to do it on their website? Forget phoning, I waited 20 mins with no pickup!

It isn't always the case apparently. A switch to a new Avro tariff can be completed online without recourse to email or telephone et al,...but there are proviso’s. I’m not sure exactly what those provisos are :doh: but it’s something to do with how long your present Avro tariff has left to run and when you want your new Avro tariff to start.

My son recently completed an online switch from ‘Simple & Glory’ to ‘Simple & Superfix’ (see post #1005)

rjmachin

I've been an Avro customer since June 2017 and have enjoyed some of the lowest energy prices on the market.

I have called them once to switch to a cheaper tariff, as I monitor the tariff's every month to see if there is a cheaper one, which also extends my 12 month fix with them.

I then discovered that you can do this online, which makes it even easier. Simply get a new quote (like a new customer), then log in, change the date when I want to change to it, then its done.

I provide meter readings on the same day every month, and except a couple of occasions, I have had a bill generated within 5 days of the day they ask for the meter reading. Those that I did not get a bill, I received one the following month.

I am very happy with Avro Energy and as long as they are competitive against other mid/high range suppliers, I will be happy to stay with them.

Fatjohn

We have been on avro energy for over a year with no real problems they seem to answer email questions with quite helpful answers, however this year we are on simple and winter fix tariff and after having our agreed monthly fee raised we looked at MSE and have found Simple and Super Saver that has cheaper KWH's for gas and electric and cheaper standing charge per day for both.
We have asked to be switched so are hoping our payments will go back to what they were.
Can't think of any reason why we can't be switched within the same company.

pgt67

Been with Avro now for close to 1 year and had no massive issues apart from my Bill's not showing but a quick call put that right!
One issue Avro needs to pick up on them is that they are using coloured fonts that are not suitable for partially sighted customers! I have pointed this out but it seems to have been ignored apart from the obligatory thank you reply.
Avro would also improve its ratings by offering an app instead of having to login!!