Avro Energy reviews: Give your feedback

greenchilly

https://forums.moneysavingexpert.com/discussion/6005708/whats-crack-with-avro-energy

:S

danthemoneysavingman

Luckystar42 wrote: »

Just wanted to warn anybody reading this thread to avoid Avro Energy at all costs. We are owed over £500 by them which is proving v challenging to get a refund on, the customer service is also appalling. After reading a lot of reviews online I now know we are not the only ones having this problem and they are very slow and obstructive about refunds. The call centre has limited opening hours and is understaffed, worst energy supplier I have ever experienced.

IF you think Avro are bad, I suspect you've never been with Npower!

I've found them perfectly fine. The website is incredibly basic but does all you need it to, imo.

My recent switch went fine, including a switch from one Avro tariff to another within the first month (when SuperSavvy came to the market).

Only delay is with my old supplier (Eversmart) picking up the final readings from the 3rd party that controls that part of all switches. Avro have done their part well.

Had my MiL on Avro tariffs for over a year now with no problems there either.

I would recommend them from my experiences.

DtMSM

wrongplanet

Just picked up an email from MSE/CEC saying they'll be paying the cashback to those who switched to the Avro MSE Collective but are still waiting for payment.

As Avro told us your switch wasn't a success, this means we haven't been paid our referral fee, and as we explain the cashback we give is your cut of what we get.

We have been pushing Avro to no avail so far, so Martin himself has now asked us to simply pay you and anyone affected (it's a small number) cashback, so everyone gets what MSE promised you.

If Avro does give us the money in the end, you'll get another cashback payment then (we can't alter the systems) which you're welcome to keep or donate to a charity.

I hope this assures you MSE lives up to its promises.

Well done Martin and MSE CEC for doing this. I hope they find some way of putting a black mark against Avro for this or possibly excluding them from their comparisons, stating why of course.

It's a pity Avro couldn't do the decent thing and waive exit fees for those affected.

Consumerist

wrongplanet wrote: »

. . . It's a pity Avro couldn't do the decent thing and waive exit fees for those affected.

In the ordinary course of events you could turn to social media to warn prospective customers but, given today's news of Ofgem's ban on Avro taking on new customers, it's not likely to have any immediate effect.

It's even possible Avro may go into administration in the not-too-distant future.

victor2

Hope their sales staff are not on commission!...

Biscuit_Tin

^^^

Avro Energy agreed to a ban on taking on new customers after 26 May 2019 if it hadn't become a DCC user by this date...

Once that happens, the sales ban will be lifted....

https://www.moneysavingexpert.com/news/2019/05/avro-energy-stops-taking-on-new-customers/

Follow the discussion here:
https://forums.moneysavingexpert.com/discussion/6007170/avro-energy-banned-from-taking-on-new-customers-mse-news

Biscuit_Tin

Consumerist wrote: »

...
It's even possible Avro may go into administration in the not-too-distant future.

And it's possible NASA will formally declare the moon is made of blue cheese in the not-too-distant future. :cool:

What is already certain is that half term for most is now almost half way through

polymaff

A lot of AVROs bombed and crashed during WW2...

lucretia_ten

Avro telephone systems are non-existent. Tried ringing daily for the last 2 weeks, on hold each time for 15-20 minutes before putting the phone down. Ended up sending an email - not happy!

coldinstaffordshire

I asked to be told when my final bill was ready, I've been gone for 2 months now, so thought I'd ask again. Was informed it was on my web portal, well there's a first -- its been updated!

However they have erroneously attempted to bill me for 400 gas units in one month that I have not used, in fact I have never used gas since I moved in.

Scottish Power immediately altered my bill once I showed them a photo of my gas meter - hoping Avro will have some decency and do likewise. Not paying a penny until I hear back.