WARNING - Using Credit Card at Interflora Online

Victors_Bruvver

Found this on the Vista Print website;

What does the billing code “VPREWARDS.COM” mean?
This is the monthly membership fee for VistaPrint Rewards. Read more at the VistaPrint Rewards section of this page.


What is VistaPrint Rewards?
VistaPrint Rewards is a membership rewards program that offers members savings on shopping, entertainment, dining out, movies and travel. Membership is free for the first 30 days, and then a membership fee of £9.95 per month, payable by credit card, applies.


How does a customer join VistaPrint Rewards?
You are eligible to join VistaPrint Rewards when you successfully complete a VistaPrint order. After completing a VistaPrint order, customers may be presented with an offer page offering the opportunity to take advantage of a £10 VistaPrint cash back offer for joining the VistaPrint Rewards Program. This offer page contains details about the VistaPrint Rewards Program including offer benefits, services and the associated monthly fee required to participate. If a customer chooses to accept this offer the credit card used for the customer’s VistaPrint purchase will be automatically charged the applicable monthly fees after a 30 day free-trial period, and VistaPrint will transfer certain personal information, including the customer’s credit card information, to a service provider that administers the program. As part of the registration process for the program, a customer is required to enter his or her email address twice, and click the “YES” button stating that the customer agrees with the following statement:

“By clicking “Yes” I have read and agree to the Offer Details displayed to the left and authorise VistaPrint to securely transfer my name, address and credit card information to the service provider for VistaPrint Rewards.”

Following acceptance of the offer, the customer’s information is then transferred to the service provider for the program via a secure encrypted link. Customers are then sent a confirmation email which confirms enrollment, a subsequent email activating the customer’s VistaPrint Rewards Account, and a reminder email at the end of the 30 day free-trial period. These three emails are sent to the email address the customer entered in the registration step.


How do I cancel my membership?
Please call free phone at 0845 0261100 and speak to a VistaPrint Rewards member representative to cancel your membership.

You can also request cancellation of your membership online by clicking here


How do I claim the £10.00 cash-back?
After joining VistaPrint Rewards you received an email with your unique membership ID number as well as instructions on how to immediately start taking advantage of member benefits. Instructions on claiming the £10 cash back award was contained in that email. If you have further questions please contact 0845 0261100

kazbah_2

I too chose interflora. (A well known name, one that I can rely upon) On finishing my order, I was asked if I wanted to save £10 off my next online order. I never bothered, thinking that it would take up too much of my precious time filling in the online questions.

Come the end of August, I again reached for the computer, as it was my sister's birthday. I ordered another bunch of flowers, and wished that I had taken up the £10 off offer. Again, after my order was complete, I was asked if, as a loyalty bonus, I wanted to save £10 off of my next online order of flowers. All I had to do WAS PRESS THIS BUTTON. So I did. Because I trust(ed) Interflora.

On Saturday (mid-Sept) I checked my online bank statement and noticed an £8 direct debit entry made out to 'Shopdisc.co.uk'. Wondering whether my darling children had somehow found my card & ordered a game, I checked to see what 'shop-disc' was. To my horror, I found a complaints site with numerous people explaining that they had been duped into a 12 month contract with 'shop-disc'. Every month £8 goes out of their bank. (That is £96 per year)

Interflora, bless their cotton socks!! Thought that it would be a nice idea to exploit nice people like me (AND YOU) who order flowers to show that they care. I did receive an email sort of explaining what I am signed up for, but, along with the Viagra adverts, it went into my junk mail.


I am now stuck into this 'legal' contract (yes I have checked with my bank)

All I can do is warn others:mad:

Stephen_Leak

MORPH3US wrote: »

I just find it strange how so many MSE'ers are getting caught out with this.....

It is not strange at all. It is because MSE'ers are wonderful people who, as a result of their new-found financial skills, now have some extra money available for nice things, such as flowers for their loved ones.

Unfortunately, I cannot be so complimentary about Interflora, or the (as it should evidently now be called) disloyalty company involved.

Paul_Herring

Shopper_Discount wrote: »

Dear Bloggers,

Webloyalty protects its reputation and monitors the blogosphere to ensure information posted on our company is truthful and accurate. Through our monitoring, we found this blog.

We would like to speak with you directly but do not have your contact information. If you are unhappy with your subscription or have any questions regarding your membership of the Shopper Discounts & Rewards programme, please contact our Customer Service team on free phone 0808 234 1539 (10 am to 10 pm Monday to Saturday, and 2pm to 10 pm on Sunday) or send an email message to [EMAIL="customerservice@webloyalty.co.uk"]customerservice@webloyalty.co.uk[/EMAIL].

One of our customer service representatives will be happy to help you.

Regards,
Customer Service Team
Shopper Discounts & Rewards

Does anyone else find it somewhat amusing to find that WebLoyalty already has a form letter for this sort of situation? More so since they didn't even personalise it for this forum (mention of bloggers, the "we would like to speak with you directly"... bit.)

To the others replying directly to the post - I don't expect they'll respond publicly on any of these boards. Admitting their methods are highly suspect is not something, I suspect, they'll do.

Coupon-mad

kazbah wrote: »

I am now stuck into this 'legal' contract (yes I have checked with my bank)

All I can do is warn others:mad:

Your Bank are not the people to be advising you about whether a contract is legal or not, there's lots more you can do, I know I wouldn't give up if it had happened to me.

I would contact your local Trading Standards and/or Citizens Advice Bureau, they will help you to compose a complaint letter to claim back your money. Based on the posts here it seems they are well aware of this problem so Trading Standards may well have heard about it already. Even if they haven't dealt with this one before then they or the CAB can still help you I am sure. What is there to lose?

I know I won't be ordering with Interflora now, this is the sort of thing that ends up being reported on Watchdog.......by someone;) ......several of you:cool: .....good luck all in reclaiming your money.

Victors_Bruvver

Coupon-mad wrote: »

I would contact your local Trading Standards and/or Citizens Advice Bureau, they will help you to compose a complaint letter to claim back your money. Based on the posts here it seems they are well aware of this problem so Trading Standards may well have heard about it already. Even if they haven't dealt with this one before then they or the CAB can still help you I am sure. What is there to lose?

I know I won't be ordering with Interflora now, this is the sort of thing that ends up being reported on Watchdog.......by someone;) ......several of you:cool: .....good luck all in reclaiming your money.

Too true!
Inform trading standards, go to the BBC Watchdog site and send them a little resume of what you have experienced and then when, hopefully, enough 'bloggers' as Shoppers_Discount describe us (do you think they are based in the US?) they may come onto the MSE forum and tell us what the game is. Oh, and Interflora if they are also monitoring these postings.

kazbah_2

After sending a very strong email to shopperdiscount i received the following email this evening.

This notice confirms that your Membership in Shopper Discounts & Rewards has been cancelled as of 25/09/2007.

Your cancel confirmation number is: *********
We have issued a refund of your Membership fee. This refund will appear as a credit to your account within the next 3-5 business days.

Please let us know if your request was resolved to your satisfaction. All responses submitted will go to our Customer Service Director for review because your feedback is important to us.

If you would like to provide feedback, please click here.

Sincerely,

The Shopper Discounts & Rewards Team
[EMAIL="customerservice@shopperdiscountsandrewards.co.uk"]customerservice@shopperdiscountsandrewards.co.uk[/EMAIL]
0808 234 1539


3023.01-07

Thought you would all like to know. I will not let it rest though. I am still furious. I have also emailed interflora today and have sent a letter to our local evening newspaper. THIS SHOULD STOP !!!!!:mad: :mad: :mad:

Coupon-mad

That's a start, kazbah.....is the 'refund of the membership fee' the full amount you have paid each month though? If not then definitely pursue it and how about asking for an apology from them too.

Also the reply looks like a standard response which is enough to get anyone's back up under the circumstances. You have composed a strong complaint email and that's all they can be bothered to respond with....:p

Paul_Herring

Coupon-mad wrote: »

... and how about asking for an apology from them too.

Hey - you might get a bunch of flowers from them in apology...




Sorry

Victors_Bruvver

Paul_Herring wrote: »

Hey - you might get a bunch of flowers from them in apology...

You never know if we keep these postings near to the top of this thread, Shoppers Discount & Interflora might, I said might, issue an apology here.

But being an old cynic, I would not my breath whilst waiting!