WARNING - Using Credit Card at Interflora Online

Franchino

I too have fallen victim of this scam. After I bought flowers at Interflora, they offered me a £10 discount for the next purchase, which I used. I have then been charged £8 for the next two months. I reported it to the VISA Help Dispute and they gave me the Shopperdiscount UK number (08082341539) to 'cancel my subscription'. I obviously was not aware that, by accepting the discount, I automatically subscribed to Shopperdiscount. Most likely, these things are written in some terms and conditions, but the way the discount and the phantom subscription were advertised was clearly devious and nontransparent (especially the latter).
After calling them, Shopperdiscount has sent me an email where they confirmed that my 'membership' has been cancelled and they have issued a refund of my membership fee within the next 3-5 business days. We'll see.

icegixer

it gets worse i am £140 down vista print have done the same to me but they sign you up to two companys vprewards and clubprem they take £9.95 a month each both have been taking money from my card since i ordered cards from vista print in march i have contacted tescos who i had also taken out card protection from thay say i wont get my money back!!! they also say that lots more companys are doing this and it is legal another case of the little people loosing out

Victors_Bruvver

Is this legal?

I have just heard about this 'scam' from a friend of mine who is now writing to the Marketing Director at Interflora to see why such a reputable global brand has linked themselves with a company that, as far as I know, has so many people complaining of what they are doing.

If illegal shouldn't Trading Standards be informed?

twiglet333

I have just written to interflora too, will let you know if I receive a reply.

twiglet333

I just got this reply:-

Dear Anne
Thank you for your email enquiry to Interflora.
I can confirm that we have checked and you have not registered with shopper discounts and rewards.

Here at Interflora we strive to ensure that all our customers receive the best in choice, value and service. To this end, I am disappointed to hear that you felt that the terms & conditions, surrounding our “Shopper Discount & Reward Scheme” were not made clear.

Interflora prides itself in offering high quality products at affordable prices, across our website, telesales and network of highly skilled florists. At times we like to offer exclusive benefits, which many people join, in an attempt to provide a unique shopping experience.

I have detailed below the main benefits of this scheme, in an attempt to address your comments:
- Online discount scheme operated by Webloyalty. Essentially, customers can take up membership to gain access to a range of discounts which can be redeemed at a large number of UK online retailers.
- When joining, the customer agrees to free membership for 30 days, therein a monthly charged will be applied and collected automatically from the customer. This charge is currently £8.00 per month and is taken by Webloyalty and not Interflora.
- The customer is incentivised to join the scheme with a £10 chequeback from their next order placed with interflora.co.uk.
- No additional discounts, from Interflora, can be used in conjunction with the “Shopper & Reward Scheme” promotion.


In closing, may I thank you for your comments, and trust that this will not deter you from using Interflora in the near future.

Yours sincerely,
Nigel Duncan
Head of Customer services

Victors_Bruvver

twiglet,

As a matter of interest, you say that you have ordered flowers from Interflora loads of times, did you get the £10 chequeback on any of those orders?

BTW I don't think much of the reply from the customer service guy. He is obvioulsy naive enough to think that his answer will be enough for you to remain a loyal customer of theirs. Now let me see, who else is there that provides flowers on the internet? M&S, Waitrose, Tesco............

sandpiper

Hello

I received my Asda Credit Card statement today...with £8 deducted...and the telephone number of shopdisc.co.uk. I rang Asda and said I had no recollection of this purchase....and then Shopdisc who confirmed it was all signed up for via Interflora....I ahve asked them to cancel anything that they have for me and to refund my account.

Can the person who wrote to Interflora let me have their address and marketing director's name.

To cap it all the flowers when delivered were not what I ordered !!

regards

Sandpiper

Victors_Bruvver

Does this address this help?

Interflora
Interflora House
Watergate
Sleaford
Lincolnshire
NG34 7TB

(01529) 304141/301430

twiglet333

Victors_Bruvver wrote: »

twiglet,

As a matter of interest, you say that you have ordered flowers from Interflora loads of times, did you get the £10 chequeback on any of those orders?

BTW I don't think much of the reply from the customer service guy. He is obvioulsy naive enough to think that his answer will be enough for you to remain a loyal customer of theirs. Now let me see, who else is there that provides flowers on the internet? M&S, Waitrose, Tesco............

No I have never had a £10 reduction or a 10% off or anything...in fact I had never heard of any of this until I read it on the forum. I dont know what it is you tick or untick either!!!!!

DawnW

I haven't had this happen, but then haven't ordered from Interflora for a while. After hearing this, I will not be doing so again.