Hotpoint urgent tumble dryer recall

Zandoni

powerful_Rogue wrote: »

Without evidence to the contrary, yes.

Crikey you must have bought some rubbish cars in the past :rotfl:

Nilrem

AJXX wrote: »

You conveniently forgot to mention that Which themselves have stated that the higher figures could be the result of Hotpoint having a significantly higher market share than the

Erm

He did state in the bit you quoted

On a 22% share of the market, Hotpoint accounted for 34% of fires

So Hotpoint had a a much larger number of the total fires than it's market share.

If it had been around normal it would have accounted for around 22% of fires, at 34% it's well above the average (more than 50% more likely).

unholyangel

Zandoni wrote: »

I feel it's a matter of damage limitation for them, they obviously have to try and stay in business but they also have to show that they now care.

There will be people like yourself happy to accept a repair and others who would rather have a new one.

They need to do the best they can to restore customer faith, waiting until the end of the year will not cut it.

Given their reported profits for previous years, I have a feeling this will mean losses for the group for the next year or two. Their profits are around £60mill a year for the group. With over a million people in the UK registered so far (and some overseas being affected as well), it won't take long to wipe that profit out.

Zandoni wrote: »

Do you honestly hand on heart believe they made these machines for 11 years without knowing they had a problem?

Do you honestly believe they continued to produce supposed life endangering machines for 11 years - leaving themselves open to not only liability for death and property damage but also potentially having to issue a mandatory recall instead of just changing the design to ensure the heating element isn't so exposed to fluff?Thats what you're suggesting - that rather than absorb the small costs for a redesign of the back panel (much like they have done now), they left themselves liable for an unlimited amount. This is not a hollywood plotline.

As I have explained previously, it was discovered when the brand was being bought by whirlpool as part of due diligence during discovery. Its something thats done as standard - especially in deals costing that much. As for how whirlpool identified it, you'd have to ask them. But I'd wager money that hotpoint either weren't aware until whirlpool discovered it or discovered it when the idea of them being bought over was already on the table.

Because that is the only circumstances in which hotpoint stood to benefit by staying quiet - when the deal was already on the table. Even then, if it was so obvious that they must have known about it, it would be incredibly stupid to think whirlpool wouldn't spot it during discovery - like I said, its standard in those circumstances.

wrightk

Just thought i'd add my two penneth..

I bought one of the affected machines about 5 years ago.

When i found out about the recall i immediately phoned up hotpoint and was told there would be an 8 week wait.
In that period the machine started smoking, so i phoned up hotpoint and someone came within a week and did the recall work.took around an hour to do, the dryer does sound a bit more noisy as a result of the work and the type of parts fitted but other than that everything seems fine and the machine is still going strong. Other than the recall have never had any issues with it

Zandoni

unholyangel wrote: »

Do you honestly believe they continued to produce supposed life endangering machines for 11 years - leaving themselves open to not only liability for death and property damage but also potentially having to issue a mandatory recall instead of just changing the design to ensure the heating element isn't so exposed to fluff?Thats what you're suggesting - that rather than absorb the small costs for a redesign of the back panel (much like they have done now), they left themselves liable for an unlimited amount. This is not a hollywood plotline.

I do honestly believe they continued to produce knowing there was an increased chance of fire.
I’d suggest it was brought to their attention years ago but they decided it would be cheaper to continue rather than going through the cost of recall. I’d also suggest they didn’t modify them earlier in production as that would be an admission that there was a fault.

unholyangel wrote: »

As I have explained previously, it was discovered when the brand was being bought by whirlpool as part of due diligence during discovery. Its something thats done as standard - especially in deals costing that much. As for how whirlpool identified it, you'd have to ask them. But I'd wager money that hotpoint either weren't aware until whirlpool discovered it or discovered it when the idea of them being bought over was already on the table.

Because that is the only circumstances in which hotpoint stood to benefit by staying quiet - when the deal was already on the table. Even then, if it was so obvious that they must have known about it, it would be incredibly stupid to think whirlpool wouldn't spot it during discovery - like I said, its standard in those circumstances.

This is Whirlpool’s version of events and I doubt very much that it was discovered then. I’d suggest Hotpoint were fully aware and it was all factored into the deal.
The Daily Mirror for one is trying very hard to find out when Hotpoint knew about the problem but they are refusing to say.
http://www.mirror.co.uk/news/uk-news/after-tumble-dryer-fires-what-7348010

They ignored safety reports in 2013 http://www.telegraph.co.uk/news/shopping-and-consumer-news/12014824/Tumble-dryer-manufacturer-ignored-safety-warnings-over-fire-risk.html

System

Zandoni wrote: »

I do honestly believe they continued to produce knowing there was an increased chance of fire.
I’d suggest it was brought to their attention years ago but they decided it would be cheaper to continue rather than going through the cost of recall. I’d also suggest they didn’t modify them earlier in production as that would be an admission that there was a fault.


This is Whirlpool’s version of events and I doubt very much that it was discovered then. I’d suggest Hotpoint were fully aware and it was all factored into the deal.
The Daily Mirror for one is trying very hard to find out when Hotpoint knew about the problem but they are refusing to say.
http://www.mirror.co.uk/news/uk-news/after-tumble-dryer-fires-what-7348010

They ignored safety reports in 2013 http://www.telegraph.co.uk/news/shopping-and-consumer-news/12014824/Tumble-dryer-manufacturer-ignored-safety-warnings-over-fire-risk.html

And in other conspiracy theory news......................

Morglin

mossstitchmama wrote: »

My friend took the option of having a new condenser dryer for £99.

When her old one was collected, it had a large label slapped on it which read that the dryer was a model that had been "Recalled".

So much for Currys argument with me that this is not considered a recall.

Yeah, I got a new one for £99- they slapped a red recall sticker on my old one when they took it away.

Lin

Morglin

LongTallKatie wrote: »

If you think it is fair that Hotpoint are selling you a new dryer for £99 when the original one you bought was sold with a dangerous fault - more fool you!

I feel safer with the replacement, so well worth £99 to me.

The replacement is actually a more expensive one than the original was.

Lin

garryboy

Can't believe whats happened with mines.

I purchased a idc85 from very in august 2015. Immediately registered it with indesit when recall was announced. Got an email in Jan to say it would be may before modification could be done.

As it was only 5 months old i contacted indesit and they arranged for a brand new dryer to be delivered free of charge.

Well the new condenser dryer arrived on Friday direct from indesit and you guessed it.

It's also a recalled machine. No green dots anywhere on the machine. I called the recall helpline and they have confirmed the same but were unable to help any further.

So il need to sit tight again till they get back to me.

Im sure I'm not the only one who had received another recalled dryer. So if you do get a new one from them be sure to check the serial number.

I will update once I've heard from indesit.

wealdroam

Zandoni wrote: »

The Daily Mirror for one is trying very hard to find out when Hotpoint knew about the problem but they are refusing to say.
http://www.mirror.co.uk/news/uk-news/after-tumble-dryer-fires-what-7348010

I guess they haven't been in touch with you yet.

Your informant LongTallKatie has already told us:

LongTallKatie wrote: »

The point is, HOTPOINT knowingly sold tumble dryers, many designed with timers for 11 years and did nothing until last year.

Since LTK posted that you have been repeating something similar.