Add your feedback on energy supplier Places for People Energy

CottageWebcraft

I was a customer of PFP energy for a few months, leaving them in April 2016 because of their terrible customer service.
In August 2016 I had to contact their complaints team to get back the £161 that my account was in credit, which they eventually agreed to. I had no further dealings with PFP.
In Feb 2017 I was contacted by a debt collection company incorrectly demanding £82.70 which I clearly do not owe. :mad: Clueless is too kind a word!
My recommendation - Avoid PFP Energy.

lizzietwo

Co-operative Energy appear to have learnt nothing since the problems I experienced with them a year ago.
In December 2016 they took the usual direct debit payment and promptly took another the following day. I contacted both my bank and Coop Energy and had one payment credited back to my account.
Since then no direct payments have been taken for January or February. I spoke to Nathan at Coop Energy on 7th February who stated that a payment would be taken on 25th February followed by normal March payment. I was not convinced and asked to speak to a Supervisor.

Nathan came back to say Supervisor saw no reason to speak to me as what he had already told me was correct. He assured me that payments would be taken. No payment has been taken for 25th Feb. and on contacting my Bank it transpires that the direct debit was cancelled by the Coop on the 6th December, instead of just amending the one overpayment.
Nathan also told me he was sending query regarding mix up to Billing Dept. who would reply in 10 day. Nothing has been received.

I gave meter readings on line on the 13th February 2017 for a bill which I believe should have been produced around the 19th February, no bill has been produced.

I am now moving back to my previous Supplier, however I worry that with no proper quarterly bill produced and what will be one quarters payments missing from my account I will be in for a rough ride.

If switching to the co-op saves just a few pounds I strongly recommend Forum members not to do so - you will spend that in phone calls and useless conversations

palsapal

I'm within four weeks of my first:utility tariff ending Been a good arrangement & I've enjoyed many of the benefits that posters have listed for PfP. However, have ended up with £235 credit with first:utility & their projection for next year seems to be based on my inflated spend. To add insult to injury I can get a better deal with first:utility (than the one they are now offering) if I get a quote as a new customer.

So I'm close to jumping ship to PfP. One question: is the request for meter readings on the same day of the month e.g. always the 18th, or does it float around?

System

It's pretty much around the same date each month, but it's worth understanding their 'window'. They send a request with a deadline for the reading a few days before it's actually due. The window starts a couple of days before the deadline and you need to add the reading to your online account during that period - not as soon as you get the request. The email sort of explains but it's not that clear. If you immediately send them a reading they will take it into account but will add an estimated consumption to take them up to the date the bill is generated. If you supply the reading inside their window they will use just your reading. I get the request and make a note of when I'm going to read the meter and add it to my online account. Hope that's clear, lol!

Rebecca_13

I switched to PFP energy last august on a 2 year fix dual energy deal. Very happy with the switch and service received. Easy to check online and customer services very helpful.
Only downside is no app...

System

The PfP Energy website works really well on a phone. Navigate to it and save it to your home screen. You have what is effectively an app.

palsapal

Got halfway through the online switch, entered my postcode & could not find my house number. Phoned PhP & was told it's what's called a partial postcode on the national electricity/gas database i.e. there's only the first three characters. What's worst is that PhP are too small to rectify the database. It was suggested I contact my current supplier & ask them to make the change (& hopefully tell me when this has happened). Have done this but not feeling confident.:(

From what I can gather, previous occupants of the 12yr-old house have used Scottish Power & EON. Can't believe this problem hasn't raised its head before.

footyguy

palsapal wrote: »

Got halfway through the online switch, entered my postcode & could not find my house number. Phoned PhP & was told it's what's called a partial postcode on the national electricity/gas database i.e. there's only the first three characters. What's worst is that PhP are too small to rectify the database. It was suggested I contact my current supplier & ask them to make the change (& hopefully tell me when this has happened). Have done this but not feeling confident.:(

From what I can gather, previous occupants of the 12yr-old house have used Scottish Power & EON. Can't believe this problem hasn't raised its head before.

Afaik, only your current supplier can modify the database.

If PfP were your current supplier, they could certainly be able to arrange the correction of any erroneous entry.

palsapal

Apologies - PhP should have read PfP in #78.

PfP are not my current supplier. I want to switch to them.

Yes, you are correct, I've since been advised that only a current supplier can make this change.

John_Astbury

I have been with PFP for over a year and have found that the service has deteriorated - not answering the phone. I have had a dispute with them recently when they sought to increase my DDM by 30% which was not justified and eventually, after wasting a lot of time arguing, they agreed they my figures (and common sense) would prevail. My biggest issue however is that their Complaints process is not fit for purpose with repeated failure to answer simple questions and no reassurance that the same issues will not be repeated. After wasting hours on emails and phonecalls, entirely down to their incompetence they are dragged kicking and screaming to offer £10! It doesnt take long for these new folk to "go native" and drop into the same mire as the Big Six as regards service.Very disappointing.