Add your feedback on energy supplier Places for People Energy

Saltcreek

The switch went smoothly a year ago.
The website for entering meter readings is a little clunky but works.
We have solar panels for heating the hot water so our gas usage varies hugely from summer to winter. The direct debit that they calculated was not taking this into account but a quick email discussion with them sorted it.
Weirdly we have not had any bills since June so I have just emailed them about that and await a reply.

pineapple

I just had an email from PFP saying that from 10 December they will be collecting the direct debit under a different company name. It's a bit confusing not to say disconcerting. Does anyone know what's going on?

Apart from that my only issue with them is that I thought they reviewed direct debit amounts every few months? I joined in February and have been overpaying by around 30%. In fact when I got the above email headed 'Direct Debit Changes' I thought 'Wahay they are reducing it!' Silly me. Bet they would be quick enough to increase it though.

pineapple

My deal with PFP is coming to an end and I haven't had any complaints. When I was building up too much credit, I contacted them and I got both a credit to my account and a reduced monthly direct debit. I find the website clear and easy to navigate. They have contacted me suggesting alternative tariffs for when my deal comes to an end. But I don't know where they are getting the projected usage from. I am currently using about half of that broken (down into months). Nor can I see the detail of previous monthly usage online so I can check what it was last winter. But I guess they should be able to provide me the details.

Belmar

After 12 months I have switched to Avro with a credit balance in PFP. PFP don't answer the phone or email. I am not going on hold for 10 minutes again. I want my credit refunded which is due 10 days after the final invoice. Its mid October and I switched end August. Disappointing end to a year with PFP.

System

Belmar wrote: »

After 12 months I have switched to Avro with a credit balance in PFP. PFP don't answer the phone or email. I am not going on hold for 10 minutes again. I want my credit refunded which is due 10 days after the final invoice. Its mid October and I switched end August. Disappointing end to a year with PFP.

Welcome to the forum. The losing supplier has 6 weeks from the date of the actual transfer of supply to raise a Final Bill. To do this it requires industry-validated meter readings from your new supplier. Some smaller suppliers tend to hang on to credits for as long as the rules allow. When you have reached the 6 week point, then my advice would be to submit a written complaint.

DavidRanford

I have been with PFP since their early days when they had 50,000 customers. I moved when they came up cheapest on this site. I like their friendly nicely designed correspondence. The invoices are very detailed. It is easy to talk to one of the staff who have always been very friendly and helpful. It takes a bit longer to answer compared with the early days.
I have just gone onto another of their fixed price tariffs. There are a few small companies with limited or no feedback that are a bit cheaper but I'm happy to stay. I always look at other prices first and study the market closely.

pineapple

I am switching from PFP to Bulb but only because their new deals, following the end of my fixed deal, weren't very competitive. I find their website and billing easy to understand and when I contacted them about a build up of credit, I got my direct debit reduced with no problem. In fact I was tempted to stay with PFP due to the good service.
I contacted PFP with a query about my final reading. They were clear and on the ball re the process - a totally different experience to a previous switch. So far so good.

Streaky_Bacon

I am currently nearing the end of my contract with my existing electricity supplier and PFP Energy is coming in as my cheapest tariff on CEC (cheapest for dual fuel too).

As far as I can see this is the same supplier that this thread covers, but there are no posts for nearly two years, and no other fedback thread under "PFP Energy".

Does anybody know if there is another dedicated feedback thread that I am missing?

Does anybody have any current feedback on this supplier? Trustpilot and Google reviews are not brilliant, but most complaints seem to be customer service response, rather than billing, and there is no rating on CEC.

I am being quoted a unit rate of 12.15p/kWh and a standing charge of 19.13p/day (12 month fix).

Gerry1

Wouldn't touch PFP with a bargepole: they are utterly dishonest because they give fake quotations for E7.  They don't ask for your day and night usage, only the total.  There's no valid reason for this, it means their so-called "quotation" can't possibly be accurate.

Even worse, the say they assume you use 55% at night, "the Ofgem average".  That's a blatant lie because Ofgem says it's only 42%.

My night consumption is only 22%, so they'd charge me far, far more than their "quotation".  If I switched to them they'd have obtained my custom by deception, to the detriment of their honest competitors.

Steer well clear of PFP, choose an honest supplier instead.

GunJack

Gerry1 said:

Wouldn't touch PFP with a bargepole: they are utterly dishonest because they give fake quotations for E7.  They don't ask for your day and night usage, only the total.  There's no valid reason for this, it means their so-called "quotation" can't possibly be accurate.

Even worse, the say they assume you use 55% at night, "the Ofgem average".  That's a blatant lie because Ofgem says it's only 42%.

My night consumption is only 22%, so they'd charge me far, far more than their "quotation".  If I switched to them they'd have obtained my custom by deception, to the detriment of their honest competitors.

Steer well clear of PFP, choose an honest supplier instead.

apart from the E7 issue (which doesn't affect me), what else is good/bad about them??