A real work at home job

mondayblues_3

The hours that our group were provided with and what the advert now states is that a lot of the shifts are weekend work and holiday work. The hours seem to be between 4pm and 11pm.

If you apply for this job and are strictly unable to do any hours then you need to email these to your recruiter and get confirmation that these will be fully considered and you will not be taken on until they can accommodate.

Hope that helps.

Oliver27

Yeah Nicwits like the others have said the hours for this job
will be inside

Monday-Friday 4pm - 11pm
Sat - Sun 3pm - 11pm

There is also the newer inbound sales role but the hours are
pretty similar
http://forums.moneysavingexpert.com/showthread.html?t=807133

Nicwits

Ta muchly for the replies, I am available to work all hours but the ones I put in my previous post would be for a dream job sort of scenario!

I've worked in a sales & marketing job from home before and I found being awake at strange hours of the day and having nothing else at the time to do was great because I could arrange email marketing campaigns at 5am and send out info etc and then make all my phone calls during office hours.

specsappeal

Hi all,
Just wanted to say i have had a response about the required hours on the sales postition. Rather than type it all out again i have posted on the sales board and hopefully that may help others out.
I have to say that so far the communication I have received from TT from both my recruiter and trainer have been extremely good. I have read this thread from the beginning and taken all points of view into consideration both before and during my recruitment process. For me personally it has been very good. Yes, i have experienced problems with the tech assessment and with help from people on here have managed to sort them out (thanks guys!). I also couldnt access the meeting place (have since realised that was because my comp had problems) but TT were very helpful about it. As for my upcomng training I am looking forward to it but i do acknowledge that there are bound to be problems with technical issues and people problems. But i have done call centre training and work before and the issues that have come up on this thread are no different to those in any call centre. You rarely get to play with the live systems before actually going live. There are invariably some people in training who 'dont get it' as quickly as others. And I can assure you that when you are about to go live many many agents feel as though they are not ready/not trained enough etc. This is perfectly normal and i fully expect to feel the same! You cannot really learn to do the job until you are actually doing it - no amount of training will be able to teach you everything you will need to know, thats an impossibility. And i'm sure that it will take a few weeks after going live to feel anything like confident/comfortable but thats just how it is in my experience.And every call centre has problems with the systems 'going down' at some point or other. I agree that managers/supervisors etc should listen to their employees and take action but these things also take time.
All in all i have been impressesed so far with my experience of TT. Obviously my views may change in the future but i hope to stay positive no matter how my relationship with them turns out. Saying that i have one small gripe about the fact that they are not more exact about the hours they will want you to work but as they are fairly new to setting up @home agents over here no doubt this issue will be devolped more in the future. I think WE have to see their point of view just as much as we want them to see ours.
Anyway apologies for the long post! lol. I have not intended to offend or for that matter defend anyone here but thought i too would add my experience so far so that like me people are able to take all points on board. I'll leave it at that now....

auddel_2

Specsapeal - I totally agree with you. For the most part my application process has gone well - the only trouble i am having is with the workbooth cd which is being sorted out now. There has been some negative comments on this forum - which I have read carefully as it is interesting to get two sides. However, like you, I have also worked in call centres were systems often crash (usually daily) and you do not really learn anything until you go 'live' - you can only be taught so many different scenarios. I too am looking forward to starting on Monday, and I do not expect the training to go without a hitch - but hey, thats life, get on with it. There are not too many home working jobs around that pay you regularly to take incoming calls, pay you holiday pay, pay your tax and national insurance, and other benefits. As long the hours of work dont change too dramatically from between 4pm to 11pm during the week -then I will be happy. And if they increase my hours from 22 to 25, well sure isn't that just a bit more money for my holidays lol.

sparklygirl1

LMinx - been away this week so glad you got your interview. I really hope they do contact us with suitable hours soon.

dollydiva

bajangal wrote: »

I]quote=duchy;10080619]Monday Blues-We did the SAME training-with the SAME trainer. [/quote[/I
Duchy: you cannot say you did the SAME training, as you were not on his course and therefore you do not know the content of his training course, although yours (with the same trainer) might have been ok.

Completely agree. What also happens is that many agents become friendly in MSN with super-users and gain extra knowledge that way whilst the rest are left to find out for themselves or struggle thru the hopeless KMS.

Oliver27

Another unhelpfull post from dollydiva ( your posting history speaks
for its-self)

Nobody is left to struggle there are more than enough superusers to help
agents on live calls, from typing a question in a help-room you will get a
reply within seconds NOBODY is left to struggle if they ask for help, from having worked in a call-centre you don't even get help that quick from the floorwalkers.

HipChick_2

Hey Oliver i'm a little confused now.

Ellen just emailed me this:

Hello Louise,
I apologize for the delay in sending this information to you. The following is the details for both roles. Please let me know which one you are more interested in and I will schedule a time to call you!


Job Details
Company: TeleTech @Home
Job Title: TeleTech@Home Inbound Sales Representative
* The position is a part time position with excepted hours of 22-26 hours*
TeleTech is a team of winners, who understand that success is a combination of working hard and working smart. You will succeed in this role by living these values, along with the following attributes:

• Making it a priority to fully understand your customer to be able to recommend the right products at the right time
• Excellent oral and written communications skills, to make the message clear and overcome objections in a succinct and compelling manner
• High integrity and strong work ethic
• Positive attitude with confidence and a results focus
• A commitment to providing the highest level of customer service to your customers

Let's face it, being successful in sales is all about achieving quotas; and this role is no different. You will have minimum sales targets that you will need to meet to be successful.
You will achieve your goals by providing exceptional customer service for inbound sales calls. You will also receive on-going training seminars to develop and maintain product knowledge, knowledge of our company, partner, industry, sales skills, and computer skills.

Responsibilities:

• Answer inbound calls from consumers and small to medium businesses.
• Data entry of a variety of required profiling information for all customers who call in.
• Data entry will also be necessary to compile quotes, orders, and related reporting tools.
• Attain minimal levels of sales revenue performance based on existing tenure-based goals
• Other related duties as assigned.

Salary
Basic salary £6.00 per hour plus commission
Shifts
Monday - Friday 4:30 PM - 11:00 PM
Saturday & Sunday, 9:00 AM – 6:00 PM

Essential criteria:

• Minimum six months general sales experience or one or more years experience in customer service call center required.
• You will need a basic working knowledge on Microsoft Office programs, as well as the ability to efficiently navigate your way through a variety of business & web applications.
• Excellent data entry skills

Job Details
Company: TeleTech@Home
Job Title: TeleTech@Home Customer Care Representative
*The position is a part time position with excepted hours of 20-30 hours*

Inbound customer service calls.

Responsibilities

• Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
• Provides concise, quality customer service in a professional and courteous manner for client projects
• Performs related work as required and works on special projects, as requested
• Data entry of a variety of required profiling information for all customers who call in.
• High integrity and strong work ethic

Salary
Basic salary £6.00 per hour
Shifts
Monday – Friday 3:00 pm- 9:00 pm
Saturday and Sunday 3pm – 9:00 pm

Essential Criteria:

• High School Diploma or equivalent
• 6 months work experience in customer service
• Strong written and verbal communication skills
• Knowledge of MS-Office products: Mail, Word & Excel
• Telephone courtesy skills
• Computer knowledge
• Data entry ability

Here are the IT requirements you will need to meet to be able to do either of these positions:

• You need a ADSL or High speed broadband internet connection
• You need a Land line telephone service
• You need a Personal computer with 1GHz processor or better
• You need a PC compatible with at least 256MB of memory
• You need a Sound card
• You need PC Speakers
• You need a CD ROM drive (can be the one built into your computer)

If you are interested in either of these positions please reply back to this email to express interest. Please let us know the best number and time to contact you.

I look forward to speaking with you soon!

Now i expressed an interest in the ADVERTISED post of 20 hours a week but those posts seem to be 42-48 hours a week which confuses me as thats the roles i went for but theyve changed the hours!

I've emailed ellen back to confirm these but wondered if you had experienced this before? Is it a case of thats the hours and you can pick when you start or what? I know i couldnt work all that time and 20 -25 hours is the max i can do being a single mum with kids etc!

What also confuses me is she said she was offering me the Technical position yet in the email shes asking me to choose altho i applied for the customer rep role lol Also shes already said she was putting me forward for the role and didnt need to call again until training dates were available yet the email suggests i have to go through another interview :S

Does any of this make sense?

Oliver27

Hi Louise, The hours showing in those adverts in your email
are the operational hours, so you could do 20-22hrs inside those
time-frames if thats what you want, when I statred there were a few
different shift to chose from guess that all depends on the current availability

As for what you have been put down for only your recruiter can help
you with that, but the one called "TeleTech@Home Customer Care Representative " is the tech support role

I am sure they will clear up any confusion by email for you.