British Gas Collective Fix December 2016

British_Gas_Rep_Jamie

buddyslack wrote: »

ok trying to switch from fix and reward to this new tariff and I need a MPRN number but can't seem to find it on any of my online bills, any idea where I can get it from?

*edit*
found on gas bill, was looking on elec bill

Hi buddyslack, great to hear you've now found this. Certainly an easy mistake to make. Cheers, Jamie.

hieveryone

British Gas Rep - hopefully you can help. How long should I be waiting for the Electricity to be switched over?

Thank you

letthemeatcake

I've changed from BG standard to BG collective switch. I had an email immediately confirming gas had been switched and a letter confirming the electric account had also been switched about a week later. Both show as collective switch 2016 in my account details online and I have also lowered my Direct Debit amounts via manage Direct Debits. I've had no problems so far.

hieveryone

British_Gas_Rep_Jamie wrote: »

Hi buddyslack, great to hear you've now found this. Certainly an easy mistake to make. Cheers, Jamie.

Are you able to help me in determining when the Electric will be switched over?

Also, should the direct debits change themselves, or do I need to do that manually?

Thanks

morgana

In reply to hieveryone- During the switch I have had emails. no letters. Yesterday's confirmed that I am now officially a dual fuel customer of British Gas. I also received my Final Bill from Sainsbury, (using estimated readings) and I am in credit. Unsure about direct debits I called BG who spoke to her Sainsbury colleague and that person confirmed that this money will be in my bank account in 2-3 days. then I should close that DD because BG will start their own new one at the end of this month,and, as I have given them meter readings, no doubt adjust the figures all round.

assesser

Hi all
Any BG reps on here that can advise, switched in early December, but since then and loads of emails back and forth, still online account showing no energy usage , no history , no predict bills , no manage direct debit, this has been a problem for weeks now. Any sign of a fix shortly
Assesser

wilfred3

I switched back from BG collective fix to my old supplier NPower within the 14 days cooling off period today. When asked by BG why, I told them, the supplier I am currently with has come up with a cheaper tariff on unit price and considerably cheaper on the daily standing charge, ( even with the £30 discount).
They told me their offer had been going since November and since then other suppliers have come up with better offers. Too right!

mrs_scrooge

My gas switched over pretty quickly (I was existing BG gas customer) but electricity (from SSE) took a few weeks. One thing I'd mention is that the letter from BG asking for my electricity meter reading didn't arrive till several days after the electricity switch date quoted in the letter! It should have arrived before and is worded as such. Obviously this means more days at the higher tariff as my final statement with SSE uses this reading.

JohnM5206

HI, British Gas Rep.
I have an initial welcome email dated 27 November for this switch. Since then I have heard nothing. An enquiry today reports that switch still in progress.
I am moving over from Sainsburys Energy...so not exactly difficult , essentially in-house. Can you help please?

PCB

Just a warning to check your figures BEFORE you switch.
I rushed into switching after receiving an email from the CEC telling me that the "Hidden British Gas tariff with £200 savings for most" was expiring at midnight that day.
I thought I would check the actual savings during the cooling off period to make sure the switch was right for me. After looking into the figures - I was originally on BG Discount Fix July 2016 - I found I would be worse off on the Collective Fix December 2016 tariff. So I sent an email to cooling-off@contactus.britishgas.co.uk asking for my switch to be cancelled. The first reply I got said I was on the best tariff and so would not cancel. When I emailed back to say my old tariff was better than the new one, so could they just revert me to my old one, the reply was that that was not possible and I would be put on BG Standard tariff - nearly twice as much as I had been paying!
Needless to say I am now looking to switch supplier!:(