TalkTalk website hit by cyber-attack

TalkTalk

Hi birdsnest60


I am truly sorry to hear this, I would like to get this investigated. Can you please contact us over on our Twitter feed @TalkTalkCare


Thanks,
Abbie

2010

TT rep
The mobile phone app has not worked for at least FIVE months.We cannot check our monthly allowance usage.
When if ever are you going to get it fixed?

At the very least a free phone number should have been set up for customers to check their usage.

I can't see how you hope to keep customers with such bad service.

Do you care?

rwalton159

2010 wrote: »

TT rep
The mobile phone app has not worked for at least FIVE months.We cannot check our monthly allowance usage.
When if ever are you going to get it fixed?

At the very least a free phone number should have been set up for customers to check their usage.

I can't see how you hope to keep customers with such bad service.

Do you care?

You can check your useage via the TalkTalk website. Just login to your account.
Simples!

2010

rwalton159 wrote: »

You can check your useage via the TalkTalk website. Just login to your account.
Simples!

Yes I know that but the purpose of the app is to check your usage more or less instantly not to a*se about for ten minutes logging into your account.
I don,t know if it,s still the case but you could only login to your account from your own landline.
A lot of use if your away from home.
So don,t make anymore excuses or alternatives for TT.
They should get it fixed,it,s gone on too long.
They are not providing the service we are paying for.

dawning_2

Almost everyday I can find reports about these phone scammers filed online like at whycall.me and another similar sites. I think if even TalkTalk knows about this issue, they can't do anything about them. We should protect ourselves.

pappa_golf

TalkTalk_Company_Representative wrote: »

Hi birdsnest60


I am truly sorry to hear this, I would like to get this investigated. Can you please contact us over on our Twitter feed @TalkTalkCare


Thanks,
Abbie

he was from talk talk,
he told me my account number,
my last bill date and amount,
the last 4 didgets of my account number and how I pay.


why was this info available to a non TT member of staff


all faith in TT has now gone due to pathetic security

2010

I noticed the TT rep last activity on here was 4-13pm yesterday.
She obviously didn`t like the question I asked at 11-48am and ignored it.

Maybe when my 12 month contract is up I`ll ignore TT altogether and go to a more reliable provider that has a secure website and better (it could only be better no matter who they are) customer service.

They have a crap overseas call centre where these people will tell you anything to keep you and then deny they said it.
I would advise anyone when you speak to TT to use their online chat and keep a copy of what is said.
That way they can`t try and wriggle out of their false promises.

Their own community website used to be great.
Any queries about any aspect of your account was answered quickly and efficiently by really helpful staff.
Since the hacks this to has fallen apart with the staff as disillusioned as their customers.

The only thing TT will understand is a vote with your feet.

Once again TalkTalk REP: when are you going to get the mobile phone usage app, that hasn`t worked for five months, fixed?

trinidadone

pappa_golf wrote: »

he was from talk talk,
he told me my account number,
my last bill date and amount,
the last 4 didgets of my account number and how I pay.


why was this info available to a non TT member of staff


all faith in TT has now gone due to pathetic security

Hello papa, The talktalk rep will not be able to answer none of your questions until you satisfy data protection regulations.

your need to go on the talk talk members forum, or their twitter account first.

trinidadone

2010 wrote: »

I noticed the TT rep last activity on here was 4-13pm yesterday.
She obviously didn`t like the question I asked at 11-48am and ignored it.

Maybe when my 12 month contract is up I`ll ignore TT altogether and go to a more reliable provider that has a secure website and better (it could only be better no matter who they are) customer service.

They have a crap overseas call centre where these people will tell you anything to keep you and then deny they said it.
I would advise anyone when you speak to TT to use their online chat and keep a copy of what is said.
That way they can`t try and wriggle out of their false promises.

Their own community website used to be great.
Any queries about any aspect of your account was answered quickly and efficiently by really helpful staff.
Since the hacks this to has fallen apart with the staff as disillusioned as their customers.

The only thing TT will understand is a vote with your feet.

Once again TalkTalk REP: when are you going to get the mobile phone usage app, that hasn`t worked for five months, fixed?

Maybe the talktalk rep missed your message?

like i said before, you will need to satisfy data protection, by logging onto the talktalk members forum or twitter account for more information

pappa_golf

trinidadone wrote: »

Hello papa, The talktalk rep will not be able to answer none of your questions until you satisfy data protection regulations.

your need to go on the talk talk members forum, or their twitter account first.

14 more days and I am out of that sham company


during the so called "hacking we were lied to their website disappeared and they had to write a new one


3 x kids? tell me another