MSE News: Sainsbury's to axe its mobile service: What it means for you

AHAR

Hi,
Has anyone moved their Sainsbury's number to Three recently?
Mine should have gone through by the end of Tuesday. I can call out on Three and my transferred number shows at the receiving end but if I try to call my number it goes straight to voicemail and the Three number that came with the SIM is no longer recognised. I've restarted the phone a number of times.
Does it just need a bit more time for the change to filter through the network?
Thanks

diamonds

AHAR wrote: »

Hi,
Has anyone moved their Sainsbury's number to Three recently?
Mine should have gone through by the end of Tuesday. I can call out on Three and my transferred number shows at the receiving end but if I try to call my number it goes straight to voicemail and the Three number that came with the SIM is no longer recognised. I've restarted the phone a number of times.
Does it just need a bit more time for the change to filter through the network?
Thanks

Sounds like a (Voda) port mess up, call 3, report it for review of port settings

System

Apparently, Vodafone (including it's virtuals such as Talkmobile & Sainsbury's) are having technical issues relating to porting at the moment.

It took an extra day (3) for a relative to move from Sainsburys to Tesco.

diamonds wrote: »

Sounds like a (Voda) port mess up, call 3, report it for review of port settings

diamonds

Heng_Leng wrote: »

Apparently, Vodafone (including it's virtuals such as Talkmobile & Sainsbury's) are having technical issues relating to porting at the moment.

It took an extra day (3) for a relative to move from Sainsburys to Tesco.

Didnt realise several years was a moment! :rotfl: Good old Voda lol


Was looking at Voda AU plans today...

6GB data.
Infinite standard national calls.
Infinite standard TXT/MMS AU & International.
Infinite standard international voice calls to 10 selected countries.
(China, India, USA, UK, NZ, Singapore, Thailand, Malaysia, Hong Kong and South Korea)
120 standard international minutes to selected countries:
Aruba India Poland
Austria Indonesia Portugal
Bahrain Iran Puerto Rico
Bangladesh Ireland Russia
Barbados Israel Saudi Arabia
Bermuda Italy Singapore
Brazil Japan South Africa
Brunei Darussalam Jordan South Korea
Cambodia Kuwait Spain
Canada Laos Spain Canary Islands
Chile Lebanon Sri Lanka
China Malawi Sweden
Colombia Malaysia Taiwan
Costa Rica Mauritius Thailand
Dominica Islands Nepal Turkey
Egypt Netherlands Turkmenistan
Fiji New Zealand UAE
Finland Nigeria UK
France Northern Marianas Islands USA
Germany Norway Vatican City
Greece Pakistan Venezuela
Guam Paraguay Vietnam
Hong Kong Peru
Iceland Philippines


$10 GB after 6GB.



$45 = £22 :eek: and inhouse customer care


How ripped off do Voda UK customers feel now!



Even prepaid:

Data 5GB
Standard national voice calls Infinite
Standard national TXT Infinite
Standard national PXT® Infinite (MMS)
Standard national video PXT® Infinite
Standard international voice calls 90 standard minutes to selected countries


$20 first month, $40 afterwards... bargain!

diamonds

diamonds wrote: »

Didnt realise several years was a moment! :rotfl: Good old Voda lol


Was looking at Voda AU plans today...

6GB data.
Infinite standard national calls.
Infinite standard TXT/MMS AU & International.
Infinite standard international voice calls to 10 selected countries.
(China, India, USA, UK, NZ, Singapore, Thailand, Malaysia, Hong Kong and South Korea)
120 standard international minutes to selected countries:
Aruba India Poland
Austria Indonesia Portugal
Bahrain Iran Puerto Rico
Bangladesh Ireland Russia
Barbados Israel Saudi Arabia
Bermuda Italy Singapore
Brazil Japan South Africa
Brunei Darussalam Jordan South Korea
Cambodia Kuwait Spain
Canada Laos Spain Canary Islands
Chile Lebanon Sri Lanka
China Malawi Sweden
Colombia Malaysia Taiwan
Costa Rica Mauritius Thailand
Dominica Islands Nepal Turkey
Egypt Netherlands Turkmenistan
Fiji New Zealand UAE
Finland Nigeria UK
France Northern Marianas Islands USA
Germany Norway Vatican City
Greece Pakistan Venezuela
Guam Paraguay Vietnam
Hong Kong Peru
Iceland Philippines


$10 GB after 6GB.



$45 = £22 :eek: and inhouse customer care


How ripped off do Voda UK customers feel now!



Even prepaid:

Data 5GB
Standard national voice calls Infinite
Standard national TXT Infinite
Standard national PXT® Infinite (MMS)
Standard national video PXT® Infinite
Standard international voice calls 90 standard minutes to selected countries


$20 first month, $40 afterwards... bargain!

$7 a week for unlimited calls on prepay :eek: yap yap yap

http://www.vodafone.com.au/personal/prepaid/add-ons

AHAR

diamonds wrote: »

Sounds like a (Voda) port mess up, call 3, report it for review of port settings

The transfer seems to have fully completed now.

reddwarf2002

2 months since number porting and no sign of a refund! Tried the Contact Us form - no reply there either.

diamonds

AHAR wrote: »

The transfer seems to have fully completed now.

:cool: lucky you, have read some horror stories about V taking weeks, glad you are not one of them

Castle

reddwarf2002 wrote: »

2 months since number porting and no sign of a refund! Tried the Contact Us form - no reply there either.

Have you tried [EMAIL="support@mobilebysainsburys.co.uk"]support@mobilebysainsburys.co.uk[/EMAIL], it worked for me

sacherlover

I asked for my credit refund as a cheque. I was told this would take 28 days from the day I ported my number - 30 November 2015.

No cheque, so sent in a query via the Contact Us form on 4 January 2016.

Received an email stating they would be in contact within 72 hours - nothing by today so tried to call the Mobile by Sainsbury's number.

You are given two choices - Option one to speak with someone about which network you could move to or Option two to use their 'automated service' for any other issues. Their system was not even recognising I was selecting Option two...

Called the main Sainsbury's Careline who eventually managed to transfer me through to someone at Mobile by Sainsbury's.

I am now being told that the cheque was raised on 6 January 2016 but I should allow 28 days !!! to actually receive the cheque.

I appreciate that the man at the other end may be being made redundant because of the service closing - but the whole thing is being handled poorly.

Jackie