MSE News: Sainsbury's to axe its mobile service: What it means for you

diamonds

Hedgehog99 wrote: »

I did today and they said it was already connected - must have happened some time this morning because it definitely didn't work last evening.

At least it's all sorted before Sainsbury's close theirs.

Prob on a long list of Voda ports, poor Indians prob had to work nightshift right through because Voda want their own resellers competition closed down.


Prob rewarded them with no notice citing the end of Sains M mean they were surplus to requirements.

Lad

smw1948 wrote: »

Not had a phone call but went into Sainsbury to ask for balance, they have activated the first card they sent me although I was told to throw that one out, but the money has now been sorted after two months

Good job you didn't throw your card away! Glad to hear its sorted for you

When I called them, I did ask whether it would be quicker and easier to just load the card with money instead of sending me a replacement (before being put through to MBS, the gift card helpline said that the request to load the gift card had not been sent to them which is why it had £0). They said they'll send me a replacement instead. I was half expecting something to go wrong as the person I spoke to didn't sound too concerned. Anyway, 3 days later and I've got the replacement with the correct value on it. So credit to Sainsburys for the quick resolution!

Mikalis

My Sainsbury's Mobile number was transferred on Dec 17th. I rang to ask for my payg balance to be refunded as Nectar points and was told it would take 28 days. Waited patiently but no joy so rang again on Jan 16th was told refund would take a couple of days. Checked Nectar balance on Jan 25th still not processed so rang again and this time told that it would take 7
working days. Checked balance today and still no points! Has anyone else had this problem?

Kim_13

I've had a few problems with points in general lately, but not in relation to Sainsbury's credit (got my refund in October/November.)

Mikalis

Mikalis wrote: »

My Sainsbury's Mobile number was transferred on Dec 17th. I rang to ask for my payg balance to be refunded as Nectar points and was told it would take 28 days. Waited patiently but no joy so rang again on Jan 16th was told refund would take a couple of days. Checked Nectar balance on Jan 25th still not processed so rang again and this time told that it would take 7
working days. Checked balance today and still no points! Has anyone else had this problem?

The Saga Continues....
Still no points today 5th Feb so rang Sainsburys for the 4th time they had no record of my call on 25th Jan! but said points had been "actioned " on 16th Jan and I should contact Nectar. Rang Nectar and they kindly contacted Sainsburys who now say points will be credited within 72 hours. Maybe miracles can happen.

Mikalis

Mikalis wrote: »

My Sainsbury's Mobile number was transferred on Dec 17th. I rang to ask for my payg balance to be refunded as Nectar points and was told it would take 28 days. Waited patiently but no joy so rang again on Jan 16th was told refund would take a couple of days. Checked Nectar balance on Jan 25th still not processed so rang again and this time told that it would take 7
working days. Checked balance today and still no points! Has anyone else had this problem?

Mikalis wrote: »

The Saga Continues....
Still no points today 5th Feb so rang Sainsburys for the 4th time they had no record of my call on 25th Jan! but said points had been "actioned " on 16th Jan and I should contact Nectar. Rang Nectar and they kindly contacted Sainsburys who now say points will be credited within 72 hours. Maybe miracles can happen.

12 Feb NO POINTS! Rang Mobile By Sainsburys Helpline. Now they want a copy of my Nectar statement so like Diana Ross I'm still waiting

Inigo_Montoya

does anybod have a copy of the page that mentioned the 'extra nectar points' due to closure of their phone service - it was orginally at the following web address

http://www.phoneshopbysainsburys.co.uk/double-nectar-points

but its been removed (so have they withdrawn the offer ?)

there is a reference to the offer here
http://kenstechtips.com/index.php/mobile-by-sainsburys-closure

colb15

Was wondering the same Inigo, started a thread here recently asking did anyone get their points as I have yet to receive anything. Called Nectar and they said it's Sainsbury's issue, called Sainsburys and they said it's a Nectar issue. Rang Sainsburys back and guy said the points would be added after the 15th of Feb. But he seemed to making it up as he went along.

Inigo_Montoya

just for clarify what Im talking about is bonus points they were offering for when you shop at sainsburys - IIRC for every SIM card you had registered against your nectar card you get an extra nectar point per pound spent from january till July

As I had 6 SIMs registered then this would be a useful bonus (ie in theory 7 nectar pts for every pound spent)

I seem to recall them saying they wouldnt credit the extra points straight away but cant quite recall when eg possibly after the end of the promotion period

this offer is separate for the points you also get due to any balance you had on your sainsburys SIM card

Runner262

I've had several conversations, phone & Twitter, with Sainsburys, Sainsburys Mobile & Nectar, and no-one takes responsibility on this. I got my PAYG credit back quickly enough but the double points for 6 months seems a mystery to them. In my last telephone conversation last week Sainsburys Mobile said there was "a technical issue and it may be resolved in a week or two". I will not be holding my breath!