Anyone used www.oakfurnitureland.co.uk?

authorgary

I hope I'm being fair to the company, GroovyGirl. I do find their reasoning bizarre in not trusting their courier not to damage a replacement...while still using them to deliver my mango bookshelf that is already in the pipeline.
But they do say the only courier that is unreliable is the one that services my sector (I'm in Manchester).

Groovygirl wrote: »

Wow, spooky. I was looking at this company earlier and was going to post to see if anyone had used them. I had found some reviews 3/4 brilliant 1 wasnt happy cos damaged. Discount code as well - even better. I'm wondering now if someone is looking over my shoulder. LOL.

mug51

When I got my sideboard delivered, bits inside were damaged, phoned them up they offered £100 or so back as they said it was damaged by the courier (wouldn't be surprised it is one heavy thing), but we wanted a new one, had to take photos (used a phone) and email them to them. They sorted it out and got a replacement, took a while but got it.

authorgary

Right, but what would your rights be if you didn't have a camera? Would they still be obliged to replace the item once you reported it as damaged and gave details?
Do we have to be in possession of a camera before we can insist that a seller fulfils their contract of sale?
Then again, if the company wants to give a full refund instead, are they allowed to say No to my request for a replacement? Or are they still obliged to fulfil their contract of sale with a replacement if the customer prefers?
I'm not sure how customers stand in terms of consumer law on that one.

I'd also be interested to find out how many of this company's items are reported 'damaged in transit.' If it is a high number, especially in the mango furmniture range, I'd wonder if this company is actually selling 'seconds' disguised as new and undamaged. Is this why they are able to sell at less than half price?
I don't know. There are glaring inconsistencies in their responses to me that makes me wonder.

mug51 wrote: »

When I got my sideboard delivered, bits inside were damaged, phoned them up they offered £100 or so back as they said it was damaged by the courier (wouldn't be surprised it is one heavy thing), but we wanted a new one, had to take photos (used a phone) and email them to them. They sorted it out and got a replacement, took a while but got it.

ffj2671

I have used these guys twice and have nothing but praise for them, they quoted 6-8 weeks delivery on both orders and delivered within 2 weeks on both occasions.
They have a sister company on ebay with over 30,000 positive feedbacks so that was good enough for me.

Hillfly wrote: »

We are wanting to buy this item: http://www.oakfurnitureland.co.uk/gbu0-prodshow/398.html

However I am a little nervous using the site as i haven't heard of it before and the money involved quite large - and wait times quite large too!:eek:

Alternatively has anyone seen this particular unit being sold elsewhere? I have googled my heart out but can't find this exact unit anywhere else(plenty similar but we want this particular one).

Thanks for any help.

authorgary

It turns out they have 2 sister companies on ebay, both selling the same items at the same price as the website company. One of the cmpanies is called containerclearancecompany.
Hmm.
Among the 2 percent of less-than-happy feedback a similar theme to my experience unfolds. Everybody else is happy. I remain suspicious while the company allows my own situation to remain unresolved, naturally.

IHateDida

I've just sent them an email again, asking where my bookshelf is - its been over their 16 weeks quoted time. I'm getting a little frustrated as they took their money when I ordered it - so its been sitting in their bank 16 weeks whilst I've had no sight of my bookshelf!

authorgary

Yes, and I notice their lack of a physical address on the website and no staff details.
I'm looking for their physical address - somewhere in Wiltshire, I think - to post a recorded delivery appeal to the Managing Director.

But then again, I don't know the name of the M.D. either, because the customer service manager refuses to give it.
I'm beginining to think their address should be Langley, Virginia.

adandem

I had a problem with an item from CCC (same as Oakfurnitureland).

I got the company details, it's JB Global Ltd. email [EMAIL="jbglobal@vendio.com"]jbglobal@vendio.com[/EMAIL].

I dealt with someone called David.

authorgary

Thanks..I have an email address and phone for oakfurnitureland already...but they won't tell me a name or physical address to write to formally.

adandem wrote: »

I had a problem with an item from CCC (same as Oakfurnitureland).

I got the company details, it's JB Global Ltd. email [EMAIL="jbglobal@vendio.com"]jbglobal@vendio.com[/EMAIL].

I dealt with someone called David.

Poppycat

http://whois.domaintools.com/oakfurnitureland.co.uk

Domain name:
oakfurnitureland.co.uk

Registrant:
J B Global Limited

Registrant type:
UK Limited Company, (Company number: 5573571)

Registrant's address:
JB GLOBAL LIMITED, SWATTON BARN, BADBURY
SWINDON
WILTSHIRE
SN4 0EU
GB

http://maps.live.com/#JndoZXJlMT1TTjQrMEVVJmJiPTU2Ljc0MDY3NDM1NDc1MyU3ZTkuMTQwNjI0OTk5OTk5OTklN2U0OS44NjYzMTY3Mjk1Mzg3JTdlLTEzLjYyMzA0Njg3NQ==


http://reviews.ebay.co.uk/container-clearance-company-jb-global-ltd_W0QQugidZ10000000002997751

this company is quick at taking money on winning bids but very slow at responding to queries regarding delivery.





http://www.companiesgate.co.uk/JB+GLOBAL+LIMITED.aspx

JB GLOBAL LIMITED
Unit R17 Building 132
Langley Park
CHIPPENHAM
SN15 1GE