Royal Mail fail to deliver a parcel when posted 28/9.

stevemLS

Well I award OP the combined title of Drama Queen and Angry Man, October 2015

thetriggerhappypwner

Thanks, where is my trophy? Pfft. There is a difference between "drama queen" and "frustrated consumer".

No idea, this is why I am here trying to get my ideas together, on what steps I can take.
stevemLS: This is for you.

shaun_from_Africa

thetriggerhappypwner wrote: »

Can I take RM to court under the Sale of Goods and Services Act 1982?

Just about anyone can take another person or business to court but what would be the point if you end up losing?


Provided that you follow the laid down procedure for claiming for lost mail, you will hopefully get compensation for the loss, hence you won't have anything to claim for in court.

thetriggerhappypwner

But there is no guarantee that they will even though they are obliged to pursuant to thier own policy... That I believe stinks and is designed and written to allow RM to get away with losing post.

wealdroam

thetriggerhappypwner wrote: »

But there is no guarantee that they will even though they are obliged to pursuant to thier own policy... That I believe stinks and is designed and written to allow RM to get away with losing post.

Just as there is no guarantee you would win in court.

It's a gamble, and I know where my money would placed.

Going to court costs money.
Why even consider that before RM have completed their enquiry?
Do you know that RM will investigate this at no cost to you?

shaun_from_Africa

thetriggerhappypwner wrote: »

But there is no guarantee that they will even though they are obliged to pursuant to thier own policy... That I believe stinks and is designed and written to allow RM to get away with losing post.

But you have to give them the chance to pay out for the loss before attempting any legal action.
If you didn't do this and went straight to court, the judge could well dismiss the case if they thought that you hadn't taken all reasonable steps to sort out the problem before resorting to legal action.

thetriggerhappypwner

This is something I feel they are counting on. 30 DAYS for a response? Come on, be reasonable, please.

Keep_pedalling

thetriggerhappypwner wrote: »

I prefer the direct approach, I don't like being faffed about not that I am suggesting anyone has. It's just the way I prefer to do things and the way I am most likely to both understand and act on it appropriately.


Someone hasnt been reading my posts properly. I have stated it is not my problem that RM failed to deliver the item. FACT. It's a mystery how its all my fault.

I have read your posts correctly, you have made it your fault because you are refusing to give a refund. If you were the buyer you would be having a right old rant that the seller would not give you your money back after the item failed to turn up a week after you paid for it.

(Text removed by MSE Forum Team)

shaun_from_Africa

thetriggerhappypwner wrote: »

This is something I feel they are counting on. 30 DAYS for a response? Come on, be reasonable, please.

It's not 30 days, it's "within 30 days" and in all likelihood could be far less.
This is no different to timescales given by many companies who generally give a worst case estimate just to cover their ar5es in case something doesn't go as planned.

shaun_from_Africa

thetriggerhappypwner wrote: »

Someone hasnt been reading my posts properly. I have stated it is not my problem that RM failed to deliver the item. FACT. It's a mystery how its all my fault.

Your sold goods not being delivered isn't your fault but it is your problem and the best way to mitigate any fallout from this problem is a prompt refund to your buyer and you claiming from Royal mail.


The package may have been lost, delivered to the wrong address, stolen or mislaid in the sorting office, and whilst none of these things are your fault, as the seller it is your responsibility to ensure that your customer doesn't lose out financially and by doing so in good time will help make sure that they don't leave neg feedback on your selling account.