Royal Mail fail to deliver a parcel when posted 28/9.

shaun_from_Africa

thetriggerhappypwner wrote: »

If thier intranet system shows as "delivered" then surely the buyer has committed fraud?.

Possibly, but unlikely.
If the RM system is showing that the package was delivered, it could be the case that it was delivered but to the wrong address or simply a finger error and the wrong info was entered into the system.
If your buyer actually got the item and had to sign for it, they would have to be very stupid to then attempt to claim otherwise as this would leave them open to prosecution by Royal mail who would have their signature showing delivery.

All you can do is to refund your buyer in full and reclaim the money from RM and if RM think that your buyer is pulling a fast one, they may follow up on it

bris

swingaloo wrote: »

Its not a good idea to leave a customer who has not received their items a neg with an abusive message and showing the tracking number (although it just been removed!)

You cant leave a buyer a neg anymore.

thetriggerhappypwner

Can I take RM to court under the Sale of Goods and Services Act 1982?

shaun_from_Africa wrote: »

Possibly, but unlikely.
If the RM system is showing that the package was delivered, it could be the case that it was delivered but to the wrong address or simply a finger error and the wrong info was entered into the system.
If your buyer actually got the item and had to sign for it, they would have to be very stupid to then attempt to claim otherwise as this would leave them open to prosecution by Royal mail [And the Police] who would have their signature showing delivery.

All you can do is to refund your buyer in full and reclaim the money from RM and if RM think that your buyer is pulling a fast one, they may follow up on it

wealdroam

thetriggerhappypwner wrote: »

Can I take RM to court under the Sale of Goods and Services Act 1982?

Yes if you wish.

Do you think you'll win then?

p.s. it would be a good idea to get the name of the Act right though.

thetriggerhappypwner

Hermione_Granger wrote: »

Items that you are not using!

At least 14 hard drives (both internal and external),
Multiple external and internal HHD caddies, many new and unused,
6 mobile phones, pretty much on every network,
and many other computer orientated goods, many with multiple sales of similar or identical items (and that's only from the feedback where a description is still visible).

So what, what the hell does my shopping habit have to do with you? I buy things I dont use, everyone has that habit. Don't you dare dictate how I can shop. You have no right to even try.

thetriggerhappypwner

wealdroam wrote: »

Yes if you wish.

Do you think you'll win then?

p.s. it would be a good idea to get the name of the Act right though.

Supply of Goods and Services Act 1982? A common confusion for me that, doesent make me stupid "wealdroam".

theonlywayisup

thetriggerhappypwner wrote: »

A common confusion for me that, doesent make me stupid "wealdroam".

Misquoting doesn't make you stupid. But that is an ironic statement in this context.

Trig, you really need to calm down, you've not made inroads at getting help on your side and there is a wealth of information on here.

Keep_pedalling

If I was the OPs buyer I would would be getting seriously peed off with a supposed experienced seller, who failed to get me my item then refuses to give a prompt refund. Big fat well deserved neg coming your way trig.

Maybe you should stop ranting about a lousy £24 and concentrate on the really serious things in your life, like you recent bereavement.

thetriggerhappypwner

I prefer the direct approach, I don't like being faffed about not that I am suggesting anyone has. It's just the way I prefer to do things and the way I am most likely to both understand and act on it appropriately.

Keep_pedalling wrote: »

If I was the OPs buyer I would would be getting seriously peed off with a supposed experienced seller, who failed to get me my item then refuses to give a prompt refund. Big fat well deserved neg coming your way trig.

Maybe you should stop ranting about a lousy £24 and concentrate on the really serious things in your life, like you recent bereavement.

Someone hasnt been reading my posts properly. I have stated it is not my problem that RM failed to deliver the item. FACT. It's a mystery how its all my fault.

wealdroam

thetriggerhappypwner wrote: »

Supply of Goods and Services Act 1982? A common confusion for me that, doesent make me stupid "wealdroam".

That's ok. You're welcome.

Did I suggest you are stupid?
I just think that if anyone intending to take someone to court it is best that they appear to know what they are talking about. Don't you agree?

Now, about that question... do you think you'll win if you take Royal Mail to court?