Sentinel (AI Scheme) compensation help guide

Margie84

Hi....I have received the form, but have lost the prepaid envelope. Does it matter and where should I send the form to?

Helen_-_Sheffield

A big thank you to Martin for bringing this compensation scheme to my attention. I used the letter templates and submitted my claim form and today received a cheque for £322-70. I wouldn't have done this without your advice.

Allanr

I'm pleased to say I received a cheque for £185 today for previously purchasing a Sentinel card. I used one of the templates provided by you with very slight modification, thanks for the excellent advice.. Also on a positive front Affinion International (AI) are to be commended on the way they have communicated to those affected and their speedy response in paying out the compensation.

Lasersailorman

My mum has had a cheque from sentinal which is great. However a £41 deduction has been made for payments made in respect of her product. We've no knowledge of this payment and certainly did not make a claim. We are reluctant to reject the cheque in case the offer is withdrawn. Anybody had a similar issue - advice? Thanks

Mr.Pat

I had the same question and just rephrased what AI said in their original letter stating that I was not informed about the (a) £100,000 after AI were informed of any card loss, and (b) £5,000 limit before AI was informed about any card loss. For the dates I've just used their dates. I couldn't even remember the product I had either but I figured that that was their problem to sort out . The result was that I've just received a cheque yesterday for £300 so I'm delighted :-) The process took just over 3 weeks .

milly88

Monkston wrote: »

I've just had 1997-2005 repaid by Barclaycard for an Affinion Card Protection product (Sentinel Gold) - if this experience is anything to go by then they are not making it difficult to reclaim.

I called AI Scheme Ltd and asked for the year in which I acquired the product, then called Barclaycard on their main customer service number (0800 151 0900) and worked my way through the automated system to raise a complaint. Had a rather muddled conversation with the overseas call centre where he firstly said there was no record of me having such a product, then tried to refer me to an Affinion phone number. After re-iterating several times that I wanted to raise a complaint against Barclaycard for mis-selling he did so & said i'd hear in writing within 21 days.

Five days later I received a form asking how i'd like the money paid back if the claim was upheld, and the day after that a letter upholding the claim!

At no stage did I provide an Affinion membership number, or have to explain why I felt the product was mis-sold, or produce any paperwork (not that I have records going back that far..). The claim letter notes that the complaint was upheld as they were not able to establish that, when originally sold to me, the product was suitable to my needs or adequately explained. It also directed me to the AI Scheme Ltd to claim for the post-2005 period.

Hope this info helps someone

Did they pay you back with interest and how was it calculated?

[Deleted User]

milly88 wrote: »

Did they pay you back with interest and how was it calculated?

User "Monkston" last logged into the site on 1st October 2015 and so is unlikely to read or respond to your query.
http://forums.moneysavingexpert.com/member.php?u=2435191

However, you can get all the details about refunds and interest you require here;
http://www.moneysavingexpert.com/credit-cards/Sentinel-Affinion-card-protection?_ga=1.191815976.340047350.1365283676

Pensea

Just received a cheque for £408 so thrilled! Couldn't have done it without the templates and knowing that others had been successful. Thanks

milly88

Pensea wrote: »

Just received a cheque for £408 so thrilled! Couldn't have done it without the templates and knowing that others had been successful. Thanks

Well done :beer:
What interest rate did they give you on your refund?

[Deleted User]

milly88 wrote: »

What interest rate did they give you on your refund?

You can get all the details about refunds and interest you require here;
http://www.moneysavingexpert.com/credit-cards/Sentinel-Affinion-card-protection?_ga=1.191815976.340047350.1365283676