UK Parking Patrol Office Ltd Newcastle Airport

bazster

Patience. They will be "consulting" the BPA. Give it a week or two before you escalate.

Here is the DVLA's (not very publicised) formal complaints procedure:

https://www.gov.uk/government/organisations/driver-and-vehicle-licensing-agency/about/complaints-procedure

keithlml

Thanks for your comments .
I received a letter from my MP today on official House of Commons paper.
My MP tells me she has written to UKPPO about my circumstances and will get back to me with their response. Power to my elbow ?
Keithlml

bazster

Possibly. Some MP's are better than others at grasping the issues and trying to do something about it. At least he/she hasn't just given you the brush-off.

You really want your MP to be complaining to the DfT and the BPA.

keithlml

Hello Again.

This just came to me from AOS (no name this time)

"RE: UK Parking Patrol Office Ltd Newcastle Airport
//////
AOS
To KEITH

Good afternoon

Can you please provide copies of any letters, documents, photos, parking charge notice you may have in order for us to look into this matter.

The Approved Operator Scheme (AOS) and its Code of Practice was developed by the BPA to bring a degree of regulation to an industry without primary legislation. Regrettably as we are not a regulatory authority, we are not empowered to become involved in individual disputes between the motorist and the car park operator and have no authority to overturn an operator’s decision. Therefore, any action regarding your individual circumstances are out of our control and should be directed to the operator.

As a membership association and not a regulatory body we cannot recall charges progressed to a debt collection and have no power to intervene in the appeals procedure with either the operator or POPLA and cannot request an operator to cancel, refund or recall any parking charge notices referred to a debt collection agency.

We can however investigate evidence of a possible breach of any of the points raised in the Code of Practice.

The private parking landscape significantly improved for motorists who had received a PCN and felt that it had been issued inappropriately issued on 1st October 2012 when the BPA launched POPLA (Parking on Private Land Appeals) in England and Wales – a service that gave the motorist the chance to have their case independently heard by suitably qualified assessors after having their initial representations to the parking operator rejected. POPLA is free to the motorist, fully funded by the private parking sector and its decisions are binding on the operator but not on the motorist. Since the arrival of POPLA over 35,000 motorists have had their appeal independently assessed and at no cost to them.

Yours sincerely
AOS Investigations Team
British Parking Association
Email:
Web: "

So, how does that read to you fellas? Do I send the original PCN and their own correspondence back or just the PCN?
I have two messages, from AOS which I have sent to the DVLA

keithlml

bazster

Ha! Following the get-lost brush-offs you previously received from the BPA this is a sure sign that the DVLA is now leaning on them.

Just do as they ask. Send them copies of all correspondence you have relating to this matter. You don't want to give them or the DVLA an excuse for rejecting your complaint on the grounds that you didn't provide the requested info.

You are doing really well here. Keep at it!

ManxRed

What about a print out of the bylaws with a note pointing out that they do not appear to be signed off?

keithlml

All sent off.

keithlml

Done . Newcastle Airport Byelaws sent to AOS

keithlml

Hello Again

I got the overdue notice from UKPPO this morning asking for £100 with a sentence :-
" We have requested your your details from DVLA as the registered keeper of the vehicle, through the Reasonable Cause criteria of pursuing and outstanding penalty charge.

Penny for your thoughts ?

keithlml

bod1467

It's their way of trying to circumvent POFA. It doesn't mean there actually is any reasonable cause. (It's all already been discussed in this thread).