So I followed the advice - served notice yesterday calling the "thinking of leaving us" option and they sent the cancellation email through after I mentioned I will go to BT/ Plusnet for less money. The guy on the phone offered a higher amount than I am paying with discounts - £35 for 200mb, phone and tv. I don't need the tv or phone. I've fitted a VOIP line that costs 1p a min via Sipgate (plus a Grandstream box connected to the router) and also freeview is enough. Anyhow, today was called and offered £28 a month for the same (quoting BT / Plusnet were about £26 per month). Result!
The first retentions guys was awful. Telling me speed test will show me what I need (incorrect as speedtest shows maximum and actual download was different to laptop, phone, x-box). Then repeating the same script over and over again. You have to tolerate this and be polite as they don't budge in the hope you'll just say renew. He also told me I would get faster speeds if I separated 2Ghz and 5GHz bands. I told him I run a sophisticated mesh network (what that has to do with renewal I don't know...) and that I can prioritize devices if little johnny was gaming online. I was 50/50 in moving or staying and would have called back and said I'll renew if I couldn't be bothered with the switch towards the end but I'm glad I held out.
So I followed the advice - served notice yesterday calling the "thinking of leaving us" option and they sent the cancellation email through after I mentioned I will go to BT/ Plusnet for less money. The guy on the phone offered a higher amount than I am paying with discounts - £35 for 200mb, phone and tv. I don't need the tv or phone. I've fitted a VOIP line that costs 1p a min via Sipgate (plus a Grandstream box connected to the router) and also freeview is enough. Anyhow, today was called and offered £28 a month for the same (quoting BT / Plusnet were about £26 per month). Result!
The first retentions guys was awful. Telling me speed test will show me what I need (incorrect as speedtest shows maximum and actual download was different to laptop, phone, x-box). Then repeating the same script over and over again. You have to tolerate this and be polite as they don't budge in the hope you'll just say renew. He also told me I would get faster speeds if I separated 2Ghz and 5GHz bands. I told him I run a sophisticated mesh network (what that has to do with renewal I don't know...) and that I can prioritize devices if little johnny was gaming online. I was 50/50 in moving or staying and would have called back and said I'll renew if I couldn't be bothered with the switch towards the end but I'm glad I held out.
The first guy doesn’t have access to the deals the second one would have. Different retentions department. One tries to persuade you not to cancel, the second tries to offer something to make you stay as a customer.
One 30 minute call with VM, I have saved £14pm (37%!) off my 100Mb internet.
Armed with competitor quotes from Vodaphone for the same speed in my area, I called and told them I intended to cancel. The rep was friendly, offered to review the best deal they could give me and he came up with a £25pm price. Basically the same as the Vodaphone service, but no hassle of switching.
Fixed for 18 months; 30 minutes to save £252 over that period - well worth it!
May 2020 opening: £181,500, 21 year term Current balance: £158,754.44 MFW #37. Aiming to pay off within 13 years 2020 OPs: £12,007.35 2021 OPs: £1,600.62
I have just put my cancellation through for broadband. The chap on the phone did not even try to persuade me to stay. Was on a introductory offer of £26 a month for M50 broadband (£75 cashback). The renewal price was +£40. Should I expect Virgin to ring me or shall I ring them in a few days?
I have just put my cancellation through for broadband. The chap on the phone did not even try to persuade me to stay. Was on a introductory offer of £26 a month for M50 broadband (£75 cashback). The renewal price was +£40. Should I expect Virgin to ring me or shall I ring them in a few days?
Give it a couple of days and they'll ring back. Did they call you?
One 30 minute call with VM, I have saved £14pm (37%!) off my 100Mb internet.
Armed with competitor quotes from Vodaphone for the same speed in my area, I called and told them I intended to cancel. The rep was friendly, offered to review the best deal they could give me and he came up with a £25pm price. Basically the same as the Vodaphone service, but no hassle of switching.
Fixed for 18 months; 30 minutes to save £252 over that period - well worth it!
It is better than you were paying without negotiating, but from reports on various forums £25?is probably at least £7 per month more than you needed to be paying. The best prices are always after you give notice and they call you back (not when you call in to cancel).
100mb alone from threads on hotukdeals is coming in as low as £12-£14 per month for many.
You should be within a cooling off period if you wanted to put in your notice again/cancel the new deal.
Obviously if you are happy with your deal then there is no need to do anything.
Replies
The first retentions guys was awful. Telling me speed test will show me what I need (incorrect as speedtest shows maximum and actual download was different to laptop, phone, x-box). Then repeating the same script over and over again. You have to tolerate this and be polite as they don't budge in the hope you'll just say renew. He also told me I would get faster speeds if I separated 2Ghz and 5GHz bands. I told him I run a sophisticated mesh network (what that has to do with renewal I don't know...) and that I can prioritize devices if little johnny was gaming online. I was 50/50 in moving or staying and would have called back and said I'll renew if I couldn't be bothered with the switch towards the end but I'm glad I held out.
Armed with competitor quotes from Vodaphone for the same speed in my area, I called and told them I intended to cancel. The rep was friendly, offered to review the best deal they could give me and he came up with a £25pm price. Basically the same as the Vodaphone service, but no hassle of switching.
Fixed for 18 months; 30 minutes to save £252 over that period - well worth it!
Current balance: £158,754.44
MFW #37. Aiming to pay off within 13 years
2020 OPs: £12,007.35
2021 OPs: £1,600.62
The chap on the phone did not even try to persuade me to stay. Was on a introductory offer of £26 a month for M50 broadband (£75 cashback). The renewal price was +£40.
Should I expect Virgin to ring me or shall I ring them in a few days?
100mb alone from threads on hotukdeals is coming in as low as £12-£14 per month for many.
You should be within a cooling off period if you wanted to put in your notice again/cancel the new deal.