Haggle with Virgin - our new guide

edited 25 August 2015 at 4:06PM in Phones & TV
377 replies 107.3K views
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Replies

  • embers123embers123 Forumite
    18 Posts
    10 Posts
    This guide is fantastic. I'm going to use it the next time I need to get a better deal from them
  • geekyblokegeekybloke Forumite
    2 Posts
    First Post
    MoneySaving Newbie
    So I followed the advice - served notice yesterday calling the "thinking of leaving us" option and they sent the cancellation email through after I mentioned I will go to BT/ Plusnet for less money. The guy on the phone offered a higher amount than I am paying with discounts - £35 for 200mb, phone and tv. I don't need the tv or phone. I've fitted a VOIP line that costs 1p a min via Sipgate (plus a Grandstream box connected to the router) and also freeview is enough. Anyhow, today was called and offered £28 a month for the same (quoting BT / Plusnet were about £26 per month). Result! 

    The first retentions guys was awful. Telling me speed test will show me what I need (incorrect as speedtest shows maximum and actual download was different to laptop, phone, x-box). Then repeating the same script over and over again. You have to tolerate this and be polite as they don't budge in the hope you'll just say renew. He also told me I would get faster speeds if I separated 2Ghz and 5GHz bands. I told him I run a sophisticated mesh network (what that has to do with renewal I don't know...) and that I can prioritize devices if little johnny was gaming online. I was 50/50 in moving or staying and would have called back and said I'll renew if I couldn't be bothered with the switch towards the end but I'm glad I held out. 
  • PZ19PZ19 Forumite
    180 Posts
    100 Posts Name Dropper First Anniversary
    So I followed the advice - served notice yesterday calling the "thinking of leaving us" option and they sent the cancellation email through after I mentioned I will go to BT/ Plusnet for less money. The guy on the phone offered a higher amount than I am paying with discounts - £35 for 200mb, phone and tv. I don't need the tv or phone. I've fitted a VOIP line that costs 1p a min via Sipgate (plus a Grandstream box connected to the router) and also freeview is enough. Anyhow, today was called and offered £28 a month for the same (quoting BT / Plusnet were about £26 per month). Result! 

    The first retentions guys was awful. Telling me speed test will show me what I need (incorrect as speedtest shows maximum and actual download was different to laptop, phone, x-box). Then repeating the same script over and over again. You have to tolerate this and be polite as they don't budge in the hope you'll just say renew. He also told me I would get faster speeds if I separated 2Ghz and 5GHz bands. I told him I run a sophisticated mesh network (what that has to do with renewal I don't know...) and that I can prioritize devices if little johnny was gaming online. I was 50/50 in moving or staying and would have called back and said I'll renew if I couldn't be bothered with the switch towards the end but I'm glad I held out. 
    The first guy doesn’t have access to the deals the second one would have.  Different retentions department.  One tries to persuade you not to cancel, the second tries to offer something to make you stay as a customer. 
  • frankersBrifrankersBri Forumite
    176 Posts
    100 Posts First Anniversary Photogenic Name Dropper
    One 30 minute call with VM, I have saved £14pm (37%!) off my 100Mb internet.

    Armed with competitor quotes from Vodaphone for the same speed in my area, I called and told them I intended to cancel. The rep was friendly, offered to review the best deal they could give me and he came up with a £25pm price. Basically the same as the Vodaphone service, but no hassle of switching.

    Fixed for 18 months; 30 minutes to save £252 over that period - well worth it!
    May 2020 opening: £181,500, 21 year term
    Current balance: £158,754.44
    MFW #37. Aiming to pay off within 13 years
    2020 OPs: £12,007.35
    2021 OPs: £1,600.62
  • shinyufcshinyufc Forumite
    2 Posts
    Fourth Anniversary Combo Breaker First Post
    MoneySaving Newbie
    I have just put my cancellation through for broadband.
    The chap on the phone did not even try to persuade me to stay. Was on a introductory offer of £26 a month for M50 broadband (£75 cashback). The renewal price was +£40. 
    Should I expect Virgin to ring me or shall I ring them in a few days?


  • geekyblokegeekybloke Forumite
    2 Posts
    First Post
    MoneySaving Newbie
    shinyufc said:
    I have just put my cancellation through for broadband.
    The chap on the phone did not even try to persuade me to stay. Was on a introductory offer of £26 a month for M50 broadband (£75 cashback). The renewal price was +£40. 
    Should I expect Virgin to ring me or shall I ring them in a few days?


    Give it a couple of days and they'll ring back. Did they call you?
  • AnonAnon Forumite
    14.5K Posts
    Part of the Furniture 10,000 Posts
    ✭✭✭✭✭
    One 30 minute call with VM, I have saved £14pm (37%!) off my 100Mb internet.

    Armed with competitor quotes from Vodaphone for the same speed in my area, I called and told them I intended to cancel. The rep was friendly, offered to review the best deal they could give me and he came up with a £25pm price. Basically the same as the Vodaphone service, but no hassle of switching.

    Fixed for 18 months; 30 minutes to save £252 over that period - well worth it!
    It is better than you were paying without negotiating, but from reports on various forums £25?is probably at least £7 per month more than you needed to be paying. The best prices are always after you give notice and they call you back (not when you call in to cancel).

    100mb alone from threads on hotukdeals is  coming in as low as £12-£14 per month for many.

    You should be within a cooling off period if you wanted to put in your notice again/cancel the new deal. 

    Obviously if you are happy with your deal then there is no need to do anything.
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