Haggle with Virgin - our new guide

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  • FreeBear
    FreeBear Forumite Posts: 13,441
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    HampshireH said: I've accepted this for now after 3 hours across 3 phone calls after they confirmed £98 then sent a contract for £108 plus it's going up in April.
    They did something similar when I last went through the circus act. Offered £24/mo for the first six months, rising to £28/mo for the remaining 12 months. Contract comes through, and it is £38 for all 18 months. Filed a complaint, and the resolutions team couldn't find any record of the £24/mo offer (how convenient). As a result, I keep all communications in writing, no phone calls. As I don't do Wotsapp, it is email only, and as I only have a working email address for the resolution team, they get to deal with everything.

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  • HampshireH
    HampshireH Forumite Posts: 4,298
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    FreeBear said:
    HampshireH said: I've accepted this for now after 3 hours across 3 phone calls after they confirmed £98 then sent a contract for £108 plus it's going up in April.
    They did something similar when I last went through the circus act. Offered £24/mo for the first six months, rising to £28/mo for the remaining 12 months. Contract comes through, and it is £38 for all 18 months. Filed a complaint, and the resolutions team couldn't find any record of the £24/mo offer (how convenient). As a result, I keep all communications in writing, no phone calls. As I don't do Wotsapp, it is email only, and as I only have a working email address for the resolution team, they get to deal with everything.

    They did it to me last time as well. I think they hope you don't notice. So same as last time they cannot reduce my package price but they will credit my account back £10 each month to bring it back to £98. If I could leave I would but we watch all the football and I cannot seem to get that cheaper 
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