Haggle with Virgin - our new guide

yellowmoon999

_Baz_ said: The agent then also offered 100Mb at £34 per month without TV.

Useful post, thanks.  By way of comparison, their best offer to me so far is £27 for 100Mb with Talk Weekends. 

It's not competitive with the deals that the likes of Shell Energy and Vodafone are currently offering, and whatever we sign up for now, the general price increase from Virgin next year will increase the cost further.

I'm holding out for a better offer, otherwise I'll be switching.

Ste211

A lot of success today with Virgin media getting them to match a new customer offer on their Volt package as a contract renewal from one of their older packages. Took a lot of patience through the chatbot and renewals team though.

Be careful though, they agreed a package & price with me over chat and then sent a contract for a lesser package (same cost as agreed though) and tried to convince me it's the same thing!

uF0n

Ste211 said:

A lot of success today with Virgin media getting them to match a new customer offer on their Volt package as a contract renewal from one of their older packages. Took a lot of patience through the chatbot and renewals team though.

Be careful though, they agreed a package & price with me over chat and then sent a contract for a lesser package (same cost as agreed though) and tried to convince me it's the same thing!

Well done... they have outright refused to match the current new customer offer to me while trying to negotiate a renewal.

ididgetwhereiamtoday

Yes be very careful. In my experience they will LIE to you to get you to upgrade and trying to sort it out is a night mare. “We’ll get a manager to call you” is one of their top lies. 

Fox40

I priced up the equivalent BT deal for my setup (2 boxes, HD, Sky Sports and BT sports, phone and broadband) circa £100. Told them I was leaving for this deal, they matched it without me having to say anything else. I'm also excluded from the April price rises.

tomp2494

My broadband was going to go up nearly 30%.
I am on an introductory deal, £24 a month for 18 months. This is my second deal with VM, they signed me up for another 18 months last summer at £24.00. I did not get a rise last year. 

I phoned em up, the first agent tried to flog boosters and some other bits and bobs for more money, I said no to this, then he tired to get me onto another 18 month contract at 30 per month, which was a no.

I told the agent that my budget is 25 per month.
I ended up giving up with this agent, and decided to call back the following day.

The next agent was much better, I am now paying £17.00 a month for 6 months, then £24.00 for 12 months. 

Amathieson1

Saved £41 pcm with one simple phone call... thank you for the haggling hints.

Ryan_Holden

As per many, received a £7 pcm rise on my £30 pcm contract (14 months into an 18 month contract).

After calling through I managed to get it completely knocked off.

It occurs to me that Virgin are like double glazing salesmen stereotypes; they are not interested in what they can sell you to extract money, but more interested into how much they can make you pay for something. 

It's wrong and needs addressing.

CoastingHatbox

Customer for 7 years.
Currently paying £43 PCM for M250 Broadband (in contract - no other services).

Received the letter about the £7 pcm month increase (16.27%).

The automated retention line message offered an automatic £3.50 PCM discount for 3 months.
On talking to a human, I was initially offered a £5.80 PCM discount without a new contract.

In the end, I've got a £7 PCM with new 18 month contract.

That took about 40 minutes.

I pointed out customer loyalty, the fact a new customer would be paying £33 for the same package after their introductory discount period.

I was hoping to do better to be honest. Sadly I'm using VM because we already have vDSL to the house and the idea is to get Internet provided from two disparate networks so that there's redundancy.

Futuristic

CoastingHatbox said:

Customer for 7 years.
Currently paying £43 PCM for M250 Broadband (in contract - no other services).

Received the letter about the £7 pcm month increase (16.27%).

The automated retention line message offered an automatic £3.50 PCM discount for 3 months.
On talking to a human, I was initially offered a £5.80 PCM discount without a new contract.

In the end, I've got a £7 PCM with new 18 month contract.

That took about 40 minutes.

I pointed out customer loyalty, the fact a new customer would be paying £33 for the same package after their introductory discount period.

I was hoping to do better to be honest. Sadly I'm using VM because we already have vDSL to the house and the idea is to get Internet provided from two disparate networks so that there's redundancy.

New customers can get ~£18/mo for M250 & phone and it works out this low because Virgin are giving a direct bill credit not some cashback voucher from MSE etc.

https://www.moneysavingexpert.com/latesttip/#broadband

So if you agreed to anywhere close to £30+ you are getting ripped off. Even if you cant get fibre in your area it cost <£40 for 1Gig these days from others, they won't check so you can lie about such deals (have quick look around).