Our new Plusnet haggling guide- please share your feedback

dawny10

I had no joy either. 12 months ago I renogotiated with them and got the same deal as new customers, free broadband, even got £50 cashback when I mentioned that. Phoned up as my contract has come to an end and got offered £3.33 per month for an 18 month contract. Said I'd seen new customers got it free but she said she couldn't budge. Said I'd have to leave for talktalks free deal but again no negotiating.

Eliza_ST

Our deal ran out a couple of months ago, so as the guide suggests, we phoned & said we were thinking of cancelling. Got a new deal for the same price as the expired one, which we're pleased with except that it's for 24 months.

Old_Git

I have free BB from plusnet until next week . I also have free weekend calls . They offered me BB for £2.50 on an 18 month contract .
I was looking a better deal.

Sky and Talk Talk dont offer free calls

brewerdave

Old_Git wrote: »

I have free BB from plusnet until next week . I also have free weekend calls . They offered me BB for £2.50 on an 18 month contract .
I was looking a better deal.

Sky and Talk Talk dont offer free calls

I have recently been "courted" by Sky -as I'm a TV customer they offered free b/band and reduced line rental BUT...the call situation is the balance point for me staying with PN -as long as I can still use 18185 for daytime calls and I keep my legacy line rental deal inc. weekend and evening calls, then I can tolerate paying a little more for broadband! I'm a landline user for calls because the mobile coverage here is erratic to say the least!:)

So wish me luck when I phone PN Retentions in two weeks time!

harz99

Just coming to an end of my current broadband/International calls deal which costs me a total of £26.99 monthly.


PN speeds in my neck of the woods are poor due to distance from box and exchange, so have been toying with fibre for a while.


Retentions have made me two offers over the past fortnight, I rang again today, they wouldn't better their last offer except to throw in the fibre router postage free.


So line rental paid up front £185.88 for 12 months, £7.50 for fibre up to 38mb and £7.50 for Anytime International 300 = £30.49 monthly for the first year or £365.88 for the year.


It's an 18 month contract so line rental will increase for the final 6 months by say £20-£25 total.


I would have gone with SSE fibre, but now you need to be an energy customer the cheap BB/phone is cancelled out by higher energy prices so nothing doing there.


Hopefully, the fibre speeds will be worth the extra £3.50 monthly!!

Swipe

I'd much rather stay with plusnet than ever go back to BT. And their stupid quarterly advanced billing system isn't the main reason either.

iansp

I put this in another thread, but I thought I would add it here too.

As a long-standing customer, I have just spoken to a Plusnet advisor who swears to me that the absolute best he, or anyone else can do, is £10 per month plus line rental, which would be £27.99 per month. I cited the deal mentioned above - but he would not budge.

There was nobody more senior there who could do any more, he couldn't even shave another quid off.

SpanishBlue

iansp wrote: »

I put this in another thread, but I thought I would add it here too.

As a long-standing customer, I have just spoken to a Plusnet advisor who swears to me that the absolute best he, or anyone else can do, is £10 per month plus line rental, which would be £27.99 per month. I cited the deal mentioned above - but he would not budge.

There was nobody more senior there who could do any more, he couldn't even shave another quid off.

Make sure you choose the "Thinking of leaving us?" option when the call is answered.

I have always been asked the best deal I have seen (which is normally broadband for free), quote that and they should match it.

If they won't budge, try again in a day or two.

iansp

Nope. No joy on that. I posted what I managed to cobble together in the other thread.

Basically I've got it down to £25 per month overall.

SpanishBlue

I've just seen your post on the other thread - Sorry, I didn't realise you were talking about Fibre, which of course is more expensive than Broadband.

I am on Broadband, which is often available for close to nothing plus line rental.

What you are paying for Fibre seems a pretty good price to me.