Our new Plusnet haggling guide- please share your feedback

HaroldWren5

Richard_T_ said:

Called plusnet retentions, after being with them since 2004 mentioned that i was thinking of signing upto Now Broadband, and they just said that the notice period is 14 days and after that the Now broadband service will be live and then its just a case of unplugging the plusnet router and plugging in the Now Broadband router, at which point the call ended

 Doesnt look like plusnet intend to retain customers at the moment

It is sad when these providers (BT, Plusnet, Sky etc) don't seem to want to retain existing customers. You don't grow your business by constantly losing old customers. It's come to the point where now it almost makes sense to just have maximum flexibility as a consumer and switch all the time as much as possible. I think Zen, Giganet and Cuckoo do 12 month contracts. TalkTalk (although it is TalkTalk) do 18 months also. Versus 24 months. 

HaroldWren5

And Now also do 12 months. Shorter than their parent Sky. 

Richard_T_

Called them again and got a load of waffle about how they have UK based call centres, said they were just over £160/year more got more waffle about UK based support and then a flat out refusal to price match or haggle

plusnets offer is

£24.99/ month for FTTC/VDSL and £8.37/month call package ( still need landline calls) total cost £33.36/month, £400.32 over 12 months

Now

£20month FTTC/VDSL Calls £0.00 12 months cost £240