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Accused of shoplifting, fobbed off.

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Comments

  • The-Truth
    The-Truth Posts: 483 Forumite
    jrtfan wrote: »
    the OP didn't mention having been taken aside somewhere less public by the assistant

    Probably because they couldn't leave as in a Tesco Express it's the cashiers on the main tills who have to deal with the self service whilst simultaneously serving other customer. Surely you have noticed this? You can hardly expect them to stop serving and close the shop to deal with something like this?
    jrtfan wrote: »
    then he really shouldn't be doing a customer service role imo

    Absolute perfectionism on the minimum/near minimum wage, you obviously live in some dreamworld!
  • Zandoni
    Zandoni Posts: 3,465 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Hera we go again, practically everyone jumps to the side of the supermarket. I believe the OP is right to be angry because of the way the assistant accused him.


    I also believe that Tesco should have sent a letter of apology along with a good will gesture to try and restore the OP's faith in the company.
  • Pollycat
    Pollycat Posts: 35,911 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
    jrtfan wrote: »
    It would appear that Tesco has been down a similar road before and you're not alone in the experience you had, OP:

    http://www.dailymail.co.uk/femail/article-2029808/Tesco-branded-shoplifter--happen-YOU.html

    There are ways and then there are ways of going about things like this and the OP didn't mention having been taken aside somewhere less public by the assistant, before he started speaking. Nobody has a right to make another person feel publicly humiliated, irrespective of whether or not they've done something wrong, and if the assistant didn't think about employing tact and diplomacy in his handling of the matter, then he really shouldn't be doing a customer service role imo. The one consolation might be that he was left with egg on his face as soon as the receipt was produced.

    The OP was not treated in any way like the woman in the Daily Mail article.

    As Nancy Atkinson-Turner says this in the article:
    I’ve shopped there for the past three years and I spend around £250 per week.

    Over a grand a week for a family of 4! :eek:

    I think she needs to hop over to this website & learn a few things. :rotfl:
  • Zandoni wrote: »
    Hera we go again, practically everyone jumps to the side of the supermarket. I believe the OP is right to be angry because of the way the assistant accused him.


    I also believe that Tesco should have sent a letter of apology along with a good will gesture to try and restore the OP's faith in the company.
    Maybe most people are siding with the supermarket simply because they don't believe that the OP's consumer rights have been infringed (and isn't consumer rights the purpose of this forum?)
    Why the need for a letter of apology as someone in the store has already apologised verbally to the OP, and as the OP has already stated that all they wanted was an apology and not compensation, the matter should be closed.
  • Exile_geordie
    Exile_geordie Posts: 5,094 Forumite
    Bogof_Babe wrote: »
    Was it the same assistant that authorised the sale of alcohol who subsequently stopped you? Were you just buying beer? If so, you must have put the two bottles through at much the same time, so why would the assistant authorise the first one without noticing you were about to scan a second one?

    .


    From experience they only need to authorise it once and then you can scan as many as you want. Never had to have it done twice when ive used such tills for booze
    Dont rock the boat
    Dont rock the boat ,baby
  • Bogof_Babe
    Bogof_Babe Posts: 10,803 Forumite
    From experience they only need to authorise it once and then you can scan as many as you want. Never had to have it done twice when ive used such tills for booze

    Yes but if he had nothing else in his basket the authorising assistant must have dashed away pretty sharpish, or the OP deliberately hung back after scanning the first bottle before scanning the second one, which in itself could look shifty.
    :D I haven't bogged off yet, and I ain't no babe :D

  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Zandoni wrote: »
    Hera we go again, practically everyone jumps to the side of the supermarket. I believe the OP is right to be angry because of the way the assistant accused him.


    I also believe that Tesco should have sent a letter of apology along with a good will gesture to try and restore the OP's faith in the company.

    This isn't anything to do with consumer rights though.

    Perhaps asda would be better for OP, their self service has a supervisor station at which the employee can see exactly what you've scanned and what you havent. I thought tesco had them too but apparently not or OP wouldnt be here.

    IMO there are plenty of things worth getting upset about, but being asked for your receipt to show you've paid for your items isnt one of them.

    Realistically, if you don't like the way a company conduct their business, you can't force them to change it. All you can do is vote with your feet and shop elsewhere.
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • jrtfan
    jrtfan Posts: 1,135 Forumite
    Seventh Anniversary Combo Breaker
    The-Truth wrote: »
    Probably because they couldn't leave as in a Tesco Express it's the cashiers on the main tills who have to deal with the self service whilst simultaneously serving other customer. Surely you have noticed this? You can hardly expect them to stop serving and close the shop to deal with something like this?

    Close the shop - no.
    Stop serving and close the till long enough to come around the other side for a quiet word with the customer concerned - yes.


    The-Truth wrote: »
    Absolute perfectionism on the minimum/near minimum wage, you obviously live in some dreamworld!

    When I worked as a shop assistant - which was only 5 years ago, therefore not harking back to some "golden age" - I would have been sacked on the spot for using those exact words to a customer. That was on the minimum wage, too. And for how long has common courtesy been considered absolute perfectionism?
  • jrtfan wrote: »
    Close the shop - no.
    Stop serving and close the till long enough to come around the other side for a quiet word with the customer concerned - yes.


    And how long I wonder until a post appeared on the vent board complaining that the checkout assistant in Tesco had closed their till and walked away despite there being customers waiting to be served?
    Maybe the staff are not allowed to pick and choose when to close down their till and leave it unattended especially as it's in the area behind the till where the cigarettes and alcohol are normally kept.
  • zax47
    zax47 Posts: 1,263 Forumite
    There's also the option that perhaps Tesco don't actually give a toss - the World ain't a perfect place.....
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