Accused of shoplifting, fobbed off.

farmeruk

Went to my local tesco express and bought 2 bottles of beer at self scan. Paid for them put them in my bag and went to leave.

The assistant behind the counter said "exscuse me,did you pay for both bottles".

I replied "yes" to which he then said "I don't think you did, can I see your receipt".

I showed him and he said ok,and that was that.

After leaving the store the more I thought about it the worse I felt.

Yesterday I went in to complain and see the manager, but he wasn't there and I saw the deputy.

Again I felt quite let down. He said to me he would have a word with the assistant involved.

Am I right to feel aggrieved and fobbed off.

Mojisola

farmeruk wrote: »

I replied "yes" to which he then said "I don't think you did, can I see your receipt".

I showed him and he said ok,and that was that.

Sounds very reasonable to me.

unholyangel

Whats the problem?

Johnnytwostep

How much compo do you want!!

London50

Has happened to me many times over the years, move on life is too short to be upset over a check to make sure payment for all goods were made

JJ_Egan

Yet another compo cowboy .

lonestar1

Shop elsewhere from now on perhaps or maybe get a new shopping bag that doesn't say SWAG on it ?

farmeruk

I'm sorry would have been appropriate. Not about compo, think the assistant got off lightly as he broke the law. You cant just accuse for shoplifting, you need to see the theft taking place.

farmeruk

Johnnytwostep wrote: »

How much compo do you want!!

I was thinking a case of wine would be a good sweetener, or am I under estimating my pain.

tomtontom

farmeruk wrote: »

I'm sorry would have been appropriate. Not about compo, think the assistant got off lightly as he broke the law. You cant just accuse for shoplifting, you need to see the theft taking place.

If he saw you use the self scan and did not see you put both through then he had reasonable grounds to verify whether you had in fact scanned them both. Though his belief was wrong, it was reasonable - what law do you suggest he had broken?

lucy03

farmeruk wrote: »

I'm sorry would have been appropriate. Not about compo, think the assistant got off lightly as he broke the law. You cant just accuse for shoplifting, you need to see the theft taking place.

He didn't break the law.

I can, as a customer, ask another customer if they've paid for an item if I so wish. I wouldn't be breaking any laws either.