Credit report questions

Westminster

Noddle is a bit unreliable.

I was subscribed and then a couple of years ago, for no apparent reason (Well not one they can explain) I can no longer access my report from them.

50Twuncle

I paid £2 for a statutory credit report from Experian but am still waiting for the pin number to arrive - after 13 days !!
I have emailed them - this has also been ignored !!

Dobbibill

As suggested ClearScore is also free with data provided by Equifax.

50Twuncle

Dobbibill wrote: »

As suggested ClearScore is also free with data provided by Equifax.

You are missing the point - Experian have taken my money and failed to supply me with the goods !!
I know that it is only £2 but it is the principal - and also they are ignoring my requests for help ..

uncreative

Why not use the free trial with Experian and cancel before the 30 days are up?

50Twuncle

uncreative wrote: »

Why not use the free trial with Experian and cancel before the 30 days are up?

Why should I trust a company who are unable to even provide a "paid for" service to accept a cancellation without trying to charge me ?
Besides - I understand that a phone call is needed to cancel and I am unable to speak on the phone (speech disability)

Dobbibill

50Twuncle wrote: »

Besides - I understand that a phone call is needed to cancel and I am unable to speak on the phone (speech disability)

To close your CreditExpert membership you simply need to call our freephone cancellation number, 0800 561 0083 Monday to Friday 8am to 7pm or Saturday 8am to 4pm. We are closed on Sundays.
You can also cancel your membership by writing to us. (August 2012, updated July 2015)

Got this here, if that's any help http://www.experian.co.uk/consumer/questions/askjames300.html

My DS cancelled his via email. It says you can do this as an exception in the first 14days of membership.

50Twuncle

Dobbibill wrote: »

Got this here, if that's any help http://www.experian.co.uk/consumer/questions/askjames300.html

My DS cancelled his via email. It says you can do this as an exception in the
first 14days of membership.

OK Thanks - I may use this in future but now I have paid £2 and just want my statutory report

50Twuncle

I am assuming that the problem is with Royal Mail - but it is the responsibility of Experian to get the letter to me - the letter may have been mis-delivered....
I hope that nobody knows my birth date, because the security of the contents depends on my birth date and a code contained in the letter !!
NOT VERY SECURE IS IT - EXPERIAN ?

Thrugelmir

50Twuncle wrote: »

NOT VERY SECURE IS IT - EXPERIAN ?

How do know if you haven't seen the letter? Very doubtful that the letter would contain sufficient information for some one to simply view your account.