Our new Sky Haggling guide - please share your feedback

teddysmum

[QUOTE=wrongmark;69308231


I recommend haggling with Sky as I have done regularly over the years. If you don't get a good result, just try again another day until you do.[/QUOTE]

That's a must , especially as, a Sky forum member, who rang, was told that they are inundated with cancellations, following the price announcements.

Steven5645

I contacted sky regarding last price increase selected option to leave sky and told call handler I wanted to leave sky without any other haggling or effort on my part I was given a 33% discount for 5 YEARS if I took out another 12 month contract I said I was worried I case my sky box failed and they included free repairs within the 12 month contract I don't think I have ever paid the full price I have always been on some sort of deal but must say this is the best I have had I am also running 2 YEARS free broadband 😀😀😀😀😀.

macman

Anomalous wrote: »

Been with Sky 12 months.
I was only paying £89 for 3 boxes, full package, unlimited phone/broadband, HD.

I didn't realise the deal was only for 12 months. When I asked why my bill was over £120, they said the discount ended.
I asked why they didn't tell me and they said I opted out of marketing. CHEAP TRICK.
I said to cancel and they offered me the lot for £105.

I was wondering if I cancelled, how long before I can reverse it?
Do they still ring you after a week or so after cancelling with a better offer?
I'm only at this property for another 6 months, so can't switch...

The promo price will have ended when your minimum term ended, so that's quite standard. They don't have to advise you, it's up to you to keep track of your own contract dates. If you cancel and renew, you will enter a new 12m minimum term contract-not a good idea if you are leaving in 6m.

teddysmum

Steven5645 wrote: »

I contacted sky regarding last price increase selected option to leave sky and told call handler I wanted to leave sky without any other haggling or effort on my part I was given a 33% discount for 5 YEARS if I took out another 12 month contract I said I was worried I case my sky box failed and they included free repairs within the 12 month contract I don't think I have ever paid the full price I have always been on some sort of deal but must say this is the best I have had I am also running 2 YEARS free broadband 😀😀😀😀😀.

Do you have the free maintenance in writing, as it's a very unusual offer ?

Wispa922

I read about sky and haggling and thought as I was not on the highest contract with them (£34 per month) that I had no chance but gave it a try anyways. I originally contacted them via the Internet chat but they quickly rang me when I suggested that I was looking to reduce right down to freeserve due to cost. A very nice gentleman took all my details and I did as suggested ...not confrontational we cracked a joke or two. He went away and came back a short while later with some deals....One of which moving my broadband and phone to sky. (I am presently with plusnet). I have had all three amenities with sky before and was happy with them and had only previously moved due to finding a cheaper deal. All in all I have now saved myself almost £200 a year THANKS MSE!!

Wispa922

I also received at £14 discount for being a loyal customer

Pitlanepiglet

I'm having trouble with my renewal. I was within 30 days of the end of my 50% MSE deal from last year. Rang to give notice expecting to have to wait for a decent offer once I'd given notice. Got through to cancellations and got offered a cracking 50% off deal with an additional multiroom. It was actually less than this year as I agreed to drop HD and box sets (not bothered about either).

The confirmation came through while i was still on the phone arranging the engineer and it was a 10 month deal which hadn't been mentioned before. I queried this and the advisor said I could phone and renew it at the same cost in 9 months - I said I thought that was unlikely as I'd still be in contract, he assured me it would be the case or I could cancel as the contract would be void.

He further assured me that all calls were recorded so I could raise a query if there was any issue. I also have his full ID number.

I've raised a query with Sky as I don't believe what I've been told and I now see that the monthly figure online is £14 higher than I was quoted. They have sent me an initial standard reply to say 10 months is 10 months and tough luck (effectively!) so I have asked them to review the call.

I took full notes and was able to query the 10 months as I was still on the phone because of the additional multiroom set up but I was absolutely not told it was 10 months. We've got the full works on 3 boxes so the full priced cost for the final 2 months would be huge and there is no way I would have taken a 10 month offer without the assurances I was given.

I'll move the complaint to Resolver (assuming Sky are part of it?) if I don't get a swift response.

Be very cautious in dealing with Sky at the moment, the information I was given was absolutely incorrect despite me raising very direct questions.

jem16

Pitlanepiglet wrote: »

The confirmation came through while i was still on the phone arranging the engineer and it was a 10 month deal which hadn't been mentioned before. I queried this and the advisor said I could phone and renew it at the same cost in 9 months - I said I thought that was unlikely as I'd still be in contract, he assured me it would be the case or I could cancel as the contract would be void.

All of Sky's offers via cancellations are for 10 months ( or less ) with a 12 months contract. Many are being told just to ring at the end of the 10 months and get the discounts renewed. I really can't see this myself as you are tied into a 12 months contract but many are taking it.

Personally I would never accept any offer like that. You are always advised to actually cancel as you will then get the Win Back team offering discounts for the full 12 months, usually with no contract unless HD or multiroom is involved.

Be very cautious in dealing with Sky at the moment, the information I was given was absolutely incorrect despite me raising very direct questions.

Hopefully you'll get somewhere.

Pitlanepiglet

jem16 wrote: »

All of Sky's offers via cancellations are for 10 months ( or less ) with a 12 months contract. Many are being told just to ring at the end of the 10 months and get the discounts renewed. I really can't see this myself as you are tied into a 12 months contract but many are taking it.

Personally I would never accept any offer like that. You are always advised to actually cancel as you will then get the Win Back team offering discounts for the full 12 months, usually with no contract unless HD or multiroom is involved.




Hopefully you'll get somewhere.

How would I know the offer was for 10 months unless the advisor tells me? They have to give the relevant detail or they are misleading people. Then when I queried it I was given a categorical assurance re reinstating the deal or cancelling and I stated clearly that otherwise I wasn't proceeding with the renewal.

The call is really clear because I asked very specific questions and was given clear answers. I also have full timed and dated notes. If they can't find the call then the ombudsman will have to decide who they prefer to believe.

It's interesting that they they appear to be suggesting people that they can reinstate deals after 10 months - unless it's a change of policy for Sky then it sounds like a corporate intent to mislead....

jem16

Pitlanepiglet wrote: »

How would I know the offer was for 10 months unless the advisor tells me? They have to give the relevant detail or they are misleading people.

I totally agree that they should be telling people and that often they don't. It's only through people posting here that I know it's common at the moment so it's something I will always ask.

The call is really clear because I asked very specific questions and was given clear answers. I also have full timed and dated notes. If they can't find the call then the ombudsman will have to decide who they prefer to believe.

I'd go down the CEO router before the ombudsman.

It's interesting that they they appear to be suggesting people that they can reinstate deals after 10 months - unless it's a change of policy for Sky then it sounds like a corporate intent to mislead....

I suppose at the moment no-one has had a chance to actually test their claims yet as it's less then 10 months since they started doing the 10 months over 12 months contract.