Our new Sky Haggling guide - please share your feedback

DonnySaver

applicationcen said:

I got cut off last Thursday.
Still no additional emails to come back.

Been nearly 2 weeks since disconnection for me - had nothing.

Peppa537

@applicationcen & @DonnySaver it sounds like you both have your Sky contact permissions set to off. You can find them in your Sky online account somewhere and change them to on yourself. I had several emails, a letter and a phone call so surprised you've had nothing. 

applicationcen

They do have all the permissions set to on.

the last email I had with a rejoin was on Thursday last week but nothing since 

DonnySaver

Bakey72 said:

@applicationcen & @DonnySaver it sounds like you both have your Sky contact permissions set to off. You can find them in your Sky online account somewhere and change them to on yourself. I had several emails, a letter and a phone call so surprised you've had nothing. 

Got absolutely all of my marketing preferences turned on. They're just not interested it seems.

southsidergs

The sense of entitlement is striking on here they don't have to offer you anything as you're finding out

DonnySaver

I'm not begging them. I'm just suprised that's all. Have just purchased a PVR so I'm all set for life without Sky.

applicationcen

southsidergs said:

The sense of entitlement is striking on here they don't have to offer you anything as you're finding out

Hardly.
Sky’s cultured this quit and negotiate pantomime for decades. If they are tearing their own demeaning process by further reducing customer trust even further they can shove their new tricks up their Customer Relationship Management system!

applicationcen

DonnySaver said:

I'm not begging them. I'm just suprised that's all. Have just purchased a PVR so I'm all set for life without Sky.

I’ve been eyeing up Humax and Freeview machines as an alternative to the Sky hardware.
Part of this thread should start to identify alternative suppliers & hardware to reinforce the ability to turn Sky offers down.
This forum is not here to support fat cats earning millions on Sky’s investor roster or give Sky a feeling of entitlement against its customers, it’s here to help you and I.

southsidergs

applicationcen said:

southsidergs said:

The sense of entitlement is striking on here they don't have to offer you anything as you're finding out

Hardly.
Sky’s cultured this quit and negotiate pantomime for decades. If they are tearing their own demeaning process by further reducing customer trust even further they can shove their new tricks up their Customer Relationship Management system!

It seems they're calling peoples bluff on occasions now as well, it's up to them how they run their business anyway, if people don't like it they can vote with their feet

Peppa537

applicationcen said:

DonnySaver said:

I'm not begging them. I'm just suprised that's all. Have just purchased a PVR so I'm all set for life without Sky.

I’ve been eyeing up Humax and Freeview machines as an alternative to the Sky hardware.
Part of this thread should start to identify alternative suppliers & hardware to reinforce the ability to turn Sky offers down.
This forum is not here to support fat cats earning millions on Sky’s investor roster or give Sky a feeling of entitlement against its customers, it’s here to help you and I.

If you have Sky Q then the newer  Freesat recordable Arris box will connect to and work on the cables and LNB. If you have an aerial then any freeview box will be ok I think. If you have Sky+HD then a Humax freesat box will work, however you can only get these 2nd hand or reconditioned now.  I was going to go Freesat as I don’t have an aerial. In the end though I completely dropped Sports and Cinema and managed to get Signature, ultimate TV (Netflix), HD & UHD for £18 a month, so only £2 more than the Netflix top tier would cost me direct from them instead of through Sky. Sky are also offering some customers the chance to keep their Q box and use it for FTA channels, including recording, live pause etc, for £5 a month instead of the usual £15 (it’s called their Essentials TV package). This is discounted for 12 months but you’re not tied in. If Q box, dish etc was to go wrong they’d sort for you as well with this I presume, so if you can get it worth considering. If you are to go for the Arris box though it’s £220+ depending which model you go for, worth getting it from and paying for the 6yr warranty from Richer Sounds as it works out quite reasonable over the length of the warranty.

So many customers have used the cancel threat over the years to get a good deal that now Sky are assuming they’ll stay anyway, whatever they’re offered (and many still will). I was getting nowhere with Sports and Cinema included and was a few days away from ordering the Arris when Sky phoned, I explained that there was no point coming back with a better deal once I had the freesat box as I wouldn’t take it, he went away to check and called me back with the above deal (I’m not tied in either, it’s just discounted for 18 months). He did admit they are losing a lot of customers to cancellations because of rising costs elsewhere.